SUMMARY:

• Senior Technical Writer, Online Help Developer, Digital Content Developer, Curriculum Developer, and Instructional Designer specializing in user - centered solutions for embedded Mobile User Assistance and management of digital experiences.
• Create, manage, and share relevant content and assets on every device from mobile applications to non-display Internet of Things (IoTs) including your human, machine learning, deep learning, machine bias, or hybrid assets to access all touchpoints in Distributed Computing Environments (DCE), such as integrated wireless communications services using written and verbal communications. I provide hyper-attention to detail and organization.
• Identify and document business process flows in conjunction with process engineering, issue identification, gap analysis, analytics, Business Process Model and Notation (BPMN), integrated departmental systems, sourcing information, and resolution solutions including the use of Agile Systems Development Life Cycle (SDLC) methodologies to meet or exceed your desired Key Performance Indicators (KPIs).

SKILLS SUMMARY:

Technical Writing: MadCap Flare, Lingo, Contributor, MadCap Anaylzer, Capture, Mimic, RoboHelp, Adobe Experience Manager (AEM), Adobe Acrobat PDF, InDesign, Adobe Creative, Adobe Creative Suite, SnagIt, Microsoft Office, Word, PowerPoint, Excel, FrameMaker, oXygen, Arbortext, PageMaker, Open Source technologies, Google Docs, Google Forms, and Visio.

Online Help and Digital Content: MadCap Flare, RoboHelp, Salesforce Help, AuthorIT, Dreamweaver, FrontPage, Google Analytics, Microsoft Visual Web Developer, AEM, Fluid Grids, Wireframes, Framesets, Menus, Cascading Style Sheets (CSS), responsive HTML5, Responsive Web Design (RWD), JavaScript, XMetal, oXygen, XML, DITA, WordPress, Components Content Management System (CCMS), Arbortext, Wiki, and Presence Technologies. Web analytics, FlashHelp, XHTML, word clouds, iOS, Android, WorkDocs, DocBooks, Infographics, Scalable Vector Graphics (SVG), Portable Network Graphics (PNG), Search Engine Optimization (SEO), and adaptive / responsive PDF forms in Integrated Development Environments (IDEs). Fully integrated, hyper-converged infrastructure (HCI) for private cloud deployments solutions. Elasticsearch for distributed, RESTful search and analytics engines. eLearning, Instructional Design, and Blended learning using Adobe Captivate, Presenter, Articulate Storyline, TechSmith Camtasia Studio, ADDIE, Mimic, PowerPoint, tutorials, and self-paced videos and product demonstrations with written and verbal communications.

Communication Methods: Content reuse, single-sourcing, user-centered design, topic-based authoring, minimalism, Information Mapping, topic patterning, machine learning, screenshots, videos, screen simulations, BPMN, process flows, and WebRTC Unified Communications (UC). I am proactive with questions and ideas using written and verbal communications. I have superior project management skills.

Remote Applications: File sharing (Dropbox, FTP, WinSCP), document collaboration (Google, Samefage, Front, Monday.com), Virtual Private Networks (VPN) applications (Cisco AnyConnect, ExpressVPN, IPNVANISH, CyberGhost) video conferencing (join.me, GoToMeeting, WebEx, Skype, ScreenShare), Instant Messaging (IM) (Google Chat, Slack, Messenger) and troubleshoot technical issues. I work independent and have excellent time management skills.

Other: Photoshop, Illustrator, Capture, Robotics, Version-control, Software Configuration Management (SCM), Microsoft Enterprise Resource Planning (ERP), ClearCase, SharePoint, Confluence, Access, ServiceNow, Healthcare FACETS System, Salesforce, SFDC, Javadoc, Doxygen, oXygen, Operations Support Systems (OSS), SharePoint, Active Server Pages (ASP), Documentum, OpenAPI, Big Data Analytics (BDA), Microsoft Dynamics AX, Business Support Systems (BSS), Data Storage, Microsoft Dynamics Customer Relationship Management (CRM), Visual Studio, Networks, Automated Engineering, Countly, XMetaL Author Enterprise, GitHub, OpenCms, Learning Management System (LMS), Slack, Bamboo, Enterprise Resource Planning (ERP), JIRA, Stash, metadata, big data ecosystems, video applications, VoIP, Hadoop, security, MapReduce, Hive, Git, Node.js, Swagger, 3scale, Axway, Akana, Gelato Unified Model Language (UML), Chatbot, SoftLayer, Confidential, Workfront, systems architecture, analytics, business intelligence, tokens, Infrastructure as Code (IaC), and Cloud technologies.

Languages / Technologies: Document various Application Programing Interface (API) code examples, Artificial Intelligence (AI), Machine Learning, frameworks, compute, analytics, security, Visual Basic, PowerShell, SQL, C++, Java, JavaScript, CGI, Hadoop, Perl, DevOps, npm, Adobe ActionScript (AS3 Flex), audio, video, IM bot, API, Cyber, .NET, XML, DITA, Linux, JSHint, JSLint, JSON, Python, Spark, APEX, and Triggers. iOS, Android, Universal Windows Platform (UWP), Android Open Source Project (AOSP), taxonomy, metadata management, Microsoft Azure Artificial Intelligence (Azure AI), Search Engine Optimization (SEO), and full-text indexing / search relevancy to improve customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential, Dexter, Iowa

Senior Technical Writer and Digital Content Developer

Responsibilities:

• Provide remote senior-level technical writing, online help, mobile user assistance, digital content development, user interface design, instructional design, knowledge base, project management, business analysis, use cases, disaster recovery, Software Development Kits (SDKs), Application Programming Interfaces (APIs), Artificial Intelligence (AI), troubleshooting, design, quality assurance, and risk assessment services to a variety of clients implementing fluid content and experiences including infrastructure, platform, and network documents.
• Develop application appropriate products while assisting in existing product assessments and new product implementing a unified workflow to produce hard copy documentation, online help, mobile, phone, tablet, desktop, or other digital solutions, and computer-based including proofing and editing.
• Document Machine Learning and Artificial Intelligence to assist with the scientific study of algorithms and statistical models. Provide assistance in forecasting, recommendations, audio, image, and video analysis, text and document analysis, transaction, translation, and chat agents, such as Chatbot, Talkbot, Smartbot, Bot, IM Bot, and other artificial conversational entities.
• Digital customer experiences via cloud-based integration and graphical interface design (GUI), under 508 compliances, Personally Identifiable Information (PII), Personal Health Information (PHI), and HIPAA Privacy and Security regulations including risk analysis, risk mitigation, and compliance.
• Work jointly with Subject Matter Experts (SMEs) and distributed teams to provide quality results that can be understood working with state-of-the-art technologies in deadline driven environments under outrageously stressful conditions including the use of the Information Technology Infrastructure Library (ITIL) for Human Resource Information System (HRIS).
• Reduce production time and save money implementing Rational Unified Processes (RUP), templates, schemas, macros, CSS, SaaS, styles, scripting, BPMN, Enterprise Content Management Systems (CMS), and Integrated Development Environments (IDE).
• Assist clients to make the correct choices when selecting appropriate technologies so projects are successful and well received by the intended audiences to deliver rich media optimized for any screen or channel.
• Make it easy for users to locate information implementing open source intuitive, multi-device, and scalable Learning Management Systems (LMS), such as Blackboard, Gizmos, Canvas, and Moodle.
• Practice Agile, SCRUM, and DevOps methods for project management to collaborate alongside developers and teams to write and develop quality assurance tests to explain story cards, data flows, user acceptance testing (UAT), and service management. Project management and development of Confidential .

Confidential, Sarasota, FL

Senior Digital Content Developer / Instructional Designer

Responsibilities:

• Develop digital content and documentation for the Confidential CSO client used by certified security guards.
• Single-source digital content to hard copy documentation for (Train-the-Trainer and Trainee) for standard operating procedures, maintenance, process flows, and emergency situations using MadCap Flare and Microsoft PowerPoint.

Confidential, Seattle, WA

Senior Technical Writer / Instructional Designer

Responsibilities:

• Develop Confidential Developer Exam guide used by individuals to obtain including writing, editing, troubleshooting, illustrating, and creating code examples.
• Ensure all manuals and follow the strict Confidential style guide rules and regulations.
• Interact with Subject Matter Experts (SMEs), other team members, and keep project manager informed of progress or speed bumps.
• Develop chapters from start to finish including databases, monitoring, and troubleshooting.
• Assist with re:Invent 2018 documentation including testing, reformatting, and developing presentation.
• Endpoints, Security Credentials, Resource Groups Tagging APIs, Python (Boto3), .NET, C++, Go, Java, JavaScript, Hypertext Preprocessor (PHP), Visual Studio, JSON, Adobe PDF, Microsoft Word, Amazon CloudWatch, Amazon Elastic Compute Cloud (Amazon EC2), Confidential Lambda, Amazon Simple Storage Service (Amazon S3), Amazon DynamoDB, Confidential Machine Learning ( Confidential ML), Amazon Kinesis, Amazon Simple Email Service (SES), Confidential Single Sign-On, Amazon CloudSearch, Amazon Elastic Beanstalk, Amazon ElastiCache, Amazon Snowball, Amazon API Gateway, Amazon Simple Notification Service (Amazon SNS), Amazon Simple Queue Service (Amazon SQS), Amazon IoT Analytics, Confidential IoT Device Management, Amazon Step Functions, Amazon Polly, Confidential CloudDeploy, SDKs, Amazon Device Management, Identity & Access Management, Amazon Chime, Amazon WorkDocs, Amazon Elastic File System (EFS), Confidential CodePipeline, Confidential CodeCommit, Amazon WorkMail, Confidential CodeBuild, Confidential CodeDeploy, Infrastructure as Code (IaC), tokens, IT Infrastructure Library (ITIL)-based service management practices, and Access Control List (ACL).

Confidential, Dallas, TX

Senior Technical Writer / Online Help Developer / Trainer

Responsibilities:

• Responsive Online Help, Mobile User Assistance, Digital Content and PDF developer for iOS and Android systems.
• Develop online help and single-sourced hard copy documentation and for various robotic modules including software applications, electrical engineering diagrams, network flow maps, BPMN, Microsoft Dynamics AX, machine schematics, machine learning, security, Microsoft Dynamics Customer Relationship Management (CRM), Azure AI, maintenance procedures, process flow charts, standard operating procedures, API documentation, and failure mode effects analysis using MadCap Flare, PowerPoint, Word, PDF, Microsoft Enterprise Resource Planning (ERP), SharePoint, and Storyline, for Robotics Process Automation (RPA) that performs mobile device processing for iOS and Android hardware.
• Provided complete direction and project management to company concerning tool choices, user interface design, processes, and functionality following strict world-wide company style guide.

Confidential, Bridgewater, NJ

Senior Technical Writer / Documentation Specialist

Responsibilities:

• Responsive Online Help, Mobile User Assistance, Digital Content, and PDF developer for iOS and Android systems.
• Developed online help and single-sourced hard copy documentation for a Linux-based Big Data Analytics (BDA) application that acquires information from diverse data lakes of siloed data ensuring the security of all data ingested through the pipeline.
• Trained full-time employees on the use of MadCap Flare, AEM, Node.js, Git, npm, Confluence, BPMN practices, and API documentation practices.
• Provided complete direction concerning tool choices, user interface design, processes, and functionality while developing several style guides for each product.
• RESTful APIs, Linux, CentOS, Slack, Bamboo, MapR, Machine Learning, Drill, Spark, Elasticsearch, Workfront, FACETS, ServiceNow, Hadoop, Confluence, Confidential products, Jira, MS Azure, Countly, SoftLayer, Stash, GIT, Software-defined WAN (SD-WAN), MadCap Flare, Office 365, and Adobe Acrobat.

Confidential, St. Louis MO

Senior Technical Writer / Online Help Developer

Responsibilities:

• Responsive Online Help and PDF developer.
• Develop online help and single-sourced hard copy PDF documentation for Confidential solutions using oXygen and source files from Microsoft Word in a distributed environment.
• Follow corporate style guide.
• Adhere to International Organization for Standardization (ISO 8583) for financial transaction card originated interchange messaging.
• Application Programming Information (API) documentation.
• Xygen XML Author, Vasont, DITA, Adobe Acrobat (PDF), RESTful API, XML, and proprietary applications.

Confidential, Des Moines, IA

Senior Technical Writer / Online Help Developer / Trainer

Responsibilities:

• ProcessComposer Online Help and Tutorials.
• Developed initial WebHelp for ProcessComposer, an add-on to confidential API in a Cloud environment acquiring data through conversing with developers and end-users. Converted WebHelp and maintained new Responsive HTML5 help using SaaS and CSS3 for mobile user assistance remaining abreast of the newest available technologies and greatly pleasing the client.
• Remote project management coordinating of all facets through the project lifecycle including LMS integration and implementation. Created presentations and trained other developers.
• Technologies: Flare, RoboHelp, Visualforce, Apex Triggers, Azure, Confidential, Hadoop, Apex Classes, Microsoft Visual Web Developer, Visio, Word, PowerPoint, Access, SoftLayer, Microsoft ERP, Microsoft Dynamics CRM, Google Docs, Google Analytics, Visual Basic, API, and GUI design while implementing code examples.

Confidential, Reston, VA

Senior Technical Documentation Specialist

Responsibilities:

• Responsive Online Help, Word, and PDF developer for an IoT environment.
• Developed online help and single-sourced hard copy documentation for new and ever-changing web applications using MadCap Flare and Storyline for FinchDB a NoSQL database on the cloud using a Single Sign-on (SSO) for a predictive analytics software for big data in a large distributed team interacting with Confidential Amazon DynamoDB.
• Provided complete direction to company concerning tool choices, user interface design, processes, and functionality.
• Application Programming Information (API) documentation written at the engineering level with extensive JSON interaction on a Linux command line interface integrating the Human Resource Information System (HRIS) and LMS systems.
• MadCap Flare, SnagIt, Capture, Acrobat, Visio, JIRA, Node.js, npm, Hadoop, Bitbucket, ServiceNow, AEM, Wiki, RESTful API, PuTTY, WinSCP, Confidential, AI, Confluence, Atlassian Crowd, Slack, GIT, Azure, BPMN, Bomgar, WebEx, Stash, Bamboo, OSS, Python, CentOS, RHEL, Skillsoft, Confidential, XHTML, SoftLayer, JavaScript, XML, RESTful APIs, BSS, and proprietary applications.

Confidential, Wheeling, WV

Senior Online Help / Mobile User Assistance Developer

Responsibilities:

• IntelliMark, TROY SecureForms and Secure Print Enterprise (TSPE) SecurePort Printer Configuration Utility responsive online help, field level help, Word, and PDF outputs in a virtual environment.
• Developed documentation for new and every changing web applications using MadCap Flare and Storyline that provides label manufactures with a viable production application with which to consistently interface with their products reducing costs and production time.
• Provided complete direction to company concerning tool choices, user interface design, and functionality.
• MadCap Flare, Acrobat, Windows Server Manager, IIS Manager, JSON, API, GIT, Confluence, SoftLayer, SQL Manager, HRIS, PowerShell, XHTML, SSO, npm, Hadoop, Node.js, JIRA, OSS, CSS, LMS, and XML.

Confidential, Cincinnati, OH

Senior Knowledge Base Developer / Trainer

Responsibilities:

• Developed Knowledge Base for iRapid Confidential / Visa paycards for Electronics Fare Collection (EFC) using RoboHelp and Storyline in a distributed team.
• Acquired information from diverse sources, at different times, and under extremely stressful timeframes within the ISO 8583 compliance standards.
• Adhere to Europay, Confidential, and Visa (EMV) compliance regulations for card computer chips to secure payment technology.
• Created presentations and trained other developers.
• Project management coordinating of all facets throughout the project lifecycle.

Confidential, Des Moines, IA

Senior Technical Writer and Business Analyst

Responsibilities:

• Developed Access Sentry, Action-Eye, and Dispatch Online Help and User Documentation.
• Developed mobile help, installation guides, user / administrator documents, and video solutions for alarm and security systems using MadCap Flare and Microsoft Office tools.
• Provided direction to company concerning tool choices, user interface design, and functionality.
• Integrated many disarrayed documents into a usable installation solution involving Confidential, Windows Server Manager, IIS Manager, APIs, SQL Manager, and SQL Configuration Manager in a cross-product environment.

Confidential, Chicago, IL

Senior Technical Writer

Responsibilities:

• SomatXR Ultra-Rugged Data Acquisition (DAQ) Responsive Online Help and MadCap Flare developer.
• Developed help system for measurement engineering application acquiring data through conversing with developers providing a comprehensive HTML5 / CSS3 / DITA / XML-based solution using MadCap Flare, Lingo, and Microsoft Office tools.
• Produced Data Sheets, Quick Start Guides, and User Manuals.
• Localization between multiple languages.
• Coordinated documents between multiple engineers around the world during a crisis situation to ensure consistent structure and valid information was produced out of complete chaos.

Confidential, New York, NY

Senior Online Help Developer

Responsibilities:

• Develop and maintain TalentBrowser Online Help in a telecommute capacity.
• Lead developer and user interface designer for TalentBrowser an applicant tracking system (ATS) including Standard Operating Procedures (SOPs), policies, knowledge base, Frequently Asked Questions (FAQs), and APIs for non-technical users.
• Project Manager responsible for resource allocation, budget and expenditure recommendations, project coordination, deliverable due dates, communications, scope containment, and risk management while working in conjunction with Subject Matter Experts, developers, and end-users.
• Saved thousands of dollars using implementing templates, CSS, and macros.

Technologies: Edit graphics for proper format, color, sizing, resolution, and content. Word, Excel, Access, PowerPoint, SharePoint, Visio, Photoshop, SnagIt, Capture, Flare, Dreamweaver, Microsoft Visual Web Developer, RoboHelp, RoboHTML, and Adobe Illustrator.

Confidential, St. Louis, MO

Senior Instructional Design Developer and Business Analyst

Responsibilities:

• Instructor-led (ILT) and iOS computer-based (CBT) courses for Salesforce-based inventory and tracking system intended for non-technical users on iPads developed for Land Managers.
• Interface design for screen simulations (laptops and mobile devices), FAQs, APIs, policies, security, standard operation procedures (SOP), and specifications.
• Expedited user adoption and programs for Enterprise Resource Planning (ERP) implementation initiatives using new ideas to accelerate production time between team members and outside influences.
• Led and participated in needs assessment, audience analysis, third party relationships, and job / task analysis.
• Responsible for project coordination, meeting unrealistic deliverable due dates, communications, scope containment, team members on iPad use and iOS standards, troubleshooting, Salesforce integration, and risk management.
• Exceeded client expectations delivering content faster and cheaper than expected.

Technologies: Edited graphics for proper format, color, sizing, resolution, and content adhering to strict company template requirements. Word, Excel, Access, PowerPoint, Skillsoft, SharePoint, Visio, Photoshop, SnagIt, Capture, Captivate, PowerPoint, Microsoft Visual Web Developer, Adobe Illustrator, Salesforce, and Cloud technologies.

Confidential, Des Moines, IA

Senior Technical Writer and Business Analyst

Responsibilities:

• Developed Nationwide Policy and Procedure Documentation.
• Synchronize, translate, consolidate, and write healthcare information technology processes, APIs, and SOP documentation for all hospitals and clinics nationwide to ensure that they are functionally aligned for the Electronic Health Records (EHS) initiative.
• Including but not limited to security, networking, disaster recovery, communications, operations, hardware, software, and office “equipment”, such as smart phones, printers, faxes, copiers, digital medical devices, and other handheld devices.
• Write and convert 508 compliant user documentation for McKesson STAR HL7, Remedy, iCARE, and Cerner applications while adhering to all State and Federal rules and regulations.
• Collaborated with a large team of SMEs nationwide to make sure no hospitals or clinics were adversely affected by the new directives including adhering to the Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH) Breach Notification, Accountability Care Act (ACA) regulations, Fast Healthcare Interoperability Resources (FHIR), and the Health Insurance Portability.
• Commended on my ability telecommute and interact with a diverse set of individuals with varying levels of technical skills and taking their enormous amount of dissimilar information to develop a usable solution that passed both the internal and external audit.

Technologies: Word, Excel, PowerPoint, Confluence, SharePoint, Skillsoft, Visio, and other proprietary applications.

Confidential, Jacksonville, FL

Senior Specifications Writer and Business Analyst

Responsibilities:

• Designed and documented customized Empower installations, formerly Lender Processing Services (LPS).
• Gathered business requirements from Mortgage Lending Clients, such as Bank of America and Citizens, and created Functional Design Specifications to configure customized software setups for a complex, modular application (Empower) including administrative and end-user documentation while recommending solutions for the client’s loan origination and servicing.
• Practiced with a team of traveling geniuses that combined our diverse super powers to expedite installations at client sites by writing successful yet sometimes off-the-wall Business Requirement solutions for all Loan Origination Life Cycle roles using ITIL for the Empower Loan Operating System (LOS).
• Followed and developed strict security requirements to safeguard all communications between the LOS and client pipeline including the Sarbanes - Oxley (SOX) and ISO 8583 compliance standards.
• Adhere to Europay, Confidential, and Visa (EMV) compliance regulations for card computer chips to secure payment technology.
• Completed gap analysis of previous implementation version versus upgraded code to locate inconsistencies or conflicts with the current line of business requirements including a large knowledge base.