Technical Writer and Content Developer Resume

SUMMARY:

Candidate is a Technical Writer with more than 15 years of experience working within the IT environment producing IT Infrastructure documentation,( standards, postures, application and system documentation) for both internal and customer consumption in support both written and web - based formats collaboratively with software designers and systems engineers.
Style Guide design and development and governance
Large content development projects
Multimedia projects for training and marketing purposes

TECHNICAL SKILLS:

Infrastructure Tools: ITSM for Service Management, Remedy, HP ALM, Box, Yammer, Office365, ServiceNow; CMDB - Service Owner Training; Documentum; EDM- Document Management; EDMQ, Visual Studio; Adobe Illustrator; Paint.Net; Photoshop. Microsoft Office Suite: Advanced Skills: Project, Excel, Word, PowerPoint, SharePoint, Nintex

Languages: CSS, JS Query

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer and Content Developer

Responsibilities:

Create content from documented processes, procedures, and systems design
Work with a diverse group of engineers and system owners to create online WikiContent, Graphics, Visio Diagrams, System designs, Software and Application documentation for operational use and management.
Used standard content management repositories: CMDB, ServiceNow (SNOW) Atlassian, Jira, GitHub. Managed SharePoint Technical Writers Team site for current status on projects as well as Jira supported KPIs on project completions and turn around times.

Confidential

Technical Writer and Program Director

Responsibilities:

Business Requirements
Grant applications
Development planning and documentation
Training (web and onsite) documentation
Process Documentation

Confidential

Technical Writer

Responsibilities:

Additional supporting the Global Networks organization as a SharePoint consultant with advanced Excel skills, and graphing support for annual survey reporting services.

Content Developer/Technical Writer

Confidential

Responsibilities:

requirements and consultant recommendations for internal “team-facing” site collection with multiple portals, reorganization of legacy and current content, graphics, style guides, training tips as well as after-care support.

SharePoint Sr. Business Analyst

Confidential

Responsibilities:

Technical Writer for SOPs and Procedures for IT Implementations
Documentation, Design, Architecture, Graphics, and Content Solution delivery for multiple UX Design, and build, solutions for multiple site collections.
Technical content development and writing for standards, manuals, guides, and knowledge-based repositories for ServiceNow - CMDB - ITSM integrations.
Lead the development and delivery of web-based training modules, and stand up training to internal groups for product and service-based applications for internal and external business partners. Project deliverables included:
Site Collection Administrator/Owner for multiple corporate organizational site collections
End-user documentation for ServiceNow - CMDB, ITSM Procedures, SharePoint, Yammer, and Box.
Web content development for internal storefronts for products and services

SharePoint Business Analyst Solutions Delivery/Migration PM

Confidential

Responsibilities:

Solutions project management and solutions delivery.
Master Pages, Custom Templates, Site rebranding; supported migrations, tool integration for business group and day-to-day support of clients and various internal customers.
Recommendation received for services rendered. Custom design, master pages, templates, custom use.
SharePoint BI services. Business Catalog integration.

Technical Communication Project Manager - SharePoint - Microsoft

Confidential

Responsibilities:

SharePoint solution development for technical communications management and manual development for systems and applications focused on end-user consumption.
Custom Portal development for Business Development and CRM, with customized site features, and publishing services.

Project Manager/Business Analyst

Confidential

Responsibilities:

Migration 2007 to 2010 - Technical documentation development for migration and training

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