SUMMARY:

Confidential is a professional writer, instructional designer, and change manager who has supported diverse government agencies in more than 18 years of professional experience.

RELEVANT EXPERIENCE:

Confidential

IT Program Analyst

Responsibilities:

• Supported Transition activities for the IRS ESAT program
• Coordinated with Splunk engineers and other Program Analysts to develop Change Management strategy for Splunk expansion.
• Guided new team members through use of Confidential ’s PMO tool (Coras) and team operating models. Maintained all change management and communications tasks in Coras.
• Tracked and documented the changing landscape of the IRS ESAT contract throughout the transition period.

Confidential

Associate

Responsibilities:

• Conducted interviews with leadership and SMEs and developed a training plan and training materials for existing users. Training was intended to both introduce the new material and support acceptance of change to the new version of Archer.
• Developed training plan and materials for new users; created the MS Word template for the look and feel of the documentation and wrote user guides for six different user types.
• Supported OIT Security’s Policy & Compliance and Privacy groups in developing a training “Road Show” to be delivered at the 11 Confidential Regional Offices.
• Conducted interviews with leadership from the Policy & Compliance group and the Privacy group, as well as with the CISO, to develop the learning strategy. This strategy included interactive time and turning the classroom, and also included a change communication component.
• Developed training plan and materials customized for the needs of each regional office, and conducted table reads and run-throughs with the presenters in preparation for the road show.
• Worked with the SA&A team to edit Security Assessment Reports and other security documents.
• Re-wrote report templates to use Visual Basic forms, macros, and drop-down fields to reduce time spent both in writing and editing the documents as well as to ensure more consistency in format and style.
• Collaborated with the SharePoint team to envision a new web site design; created mock-ups of the design to be given to the site developers.
• Coordinated on information presentation with the Information Security Continuous Monitoring (ISCM) group in putting together the ISCM Readiness Strategy for the Confidential .
• Gave an assessment of what could be used from existing documents as well as the order in which to present information; edited the document at various stages.
• Designed an infographic to share with the Confidential planning group to show where the Confidential could be in 1, 2, and 5 years, to potentially use in bringing in additional work for Confidential at Confidential OIT.
• Searched Senate and House Lobbying databases and performed complex searches using Factiva to vet speakers for Confidential conferences and training events, and reported these results to the Director of the Confidential University.
• Contributed to the new Speaker Vetting Request Tracking system (SVRT) by providing inputs to the Requirements Document, attending requirements meetings, and performing User Acceptance Testing.
• Wrote the FAQ for the SVRT to be used as a training material for Confidential employees and contractors.
• Assisted in six online, WebEx events to train users in the use of the new system and speaker vetting policies.
• Supported the Confidential facilities move by writing, editing, and delivering change communications work pieces.
• Work pieces included a monthly e-newsletter, web site content, hanging banners, meeting presentation decks, e-mail blasts, FAQs, quick reference guides, and slide shows to support the facilities move change strategy.
• Supported Confidential by writing a User Tutorial for the Confidential Submission Process and Data Preparation Tool. ( Confidential is a system that allows recipients of Confidential grants to upload and share data from their research with secondary researchers.)
• Consolidated this tutorial with an existing tutorial for the Request and Download process, normalized styles, and worked with a Section 508-compliance specialist.
• Maintained the documentation throughout changes to the system and worked closely with engineers and testers to ensure that the information remained current through new Agile sprints.
• Wrote a new System Design Document to account for the many changes that had taken place since the start of the contract; worked with each of the engineers in turn to document his or her part of the system and combined all of this information into a document for delivery..

Confidential

Technical Writer

Responsibilities:

• Provided editing and “Book Boss” support for Confidential federal and commercial proposals, specifically in the Health, Financial, Information Technology, and Cybersecurity markets.
• Evaluated RFPs/RFIs for delivery requirements, designed templates to meet the requirements, assigned sections to writers as needed, edited text, created graphics and/or coordinated with graphic designers, and completed delivery of proposals.
• Coordinated with Subject Matter Experts (SMEs), department Principals, and others to ensure documents were ready for Pink Team, Red Team, and other reviews.
• Developed and wrote a bi-weekly newsletter for Confidential employees working at the Securities and Exchange Commission ( Confidential ).
• Developed and delivered a 1-hour “Lunch and Learn” course on Professional Communications for Technical Employees that was requested in order to help improve the client’s perception of Confidential at the Confidential . Contract Performance Assessment Reporting (CPARs) increased from 2s and 3s prior to training to 5s across the board after training for relevant contracts.

Confidential

Technical Writer/Research Analyst

Responsibilities:

• Wrote and edited Systems Engineering Life Cycle documentation for Confidential programs with the Confidential.
• Transitioned to Agile development within Confidential and assisted in writing and maintaining user stories and project backlogs in addition to continuing writing and editing for those projects.
• Transitioned to the Secure Enterprise Technology Infrastructure (SETI) contract and wrote and edited SELC documentation and reports.
• Worked with the SETI Security Tools team, tracking change requests, incidents, and work orders for ArcSight and other security tools and documenting the transition from ArcSight to Splunk, as well as providing weekly updates and monthly metrics to the Confidential Security Tools Program Manager.
• Worked collaboratively with a team of writers and engineers to write documentation for the Next Generation Infrastructure Solution (NextGen) project. This was an infrastructure project to build a private cloud for Confidential using Flexpods and associated software and software configurations.
• Attended and documented daily standup meetings for Flexpod installations and configurations at seven Confidential sites.
• Wrote and delivered the SETI Solutions Engineering Report, which consolidated information from 18-20 individual projects, on a weekly basis.
• Performed statistical analysis on the type and number of requests from each division on a quarterly basis.
• Participated in requirements analysis for the next-generation tool for tracking vetted speakers.
• Assisted Human Resources in conducting interviews for operational improvement.

Confidential

Technical Writer

Responsibilities:

• Coordinated with subcontractors, contracts personnel, subject matter experts, and finance and legal personnel for proposal production.
• Wrote proposal outlines, developed proposal schedules, held solution/storyboard/theming meetings, facilitated Pink and Red Team Reviews, wrote and re-wrote sections of proposals, performed substantive editing and copy editing on proposal sections, ensured that proposals met RFP requirements, and assisted with production and delivery.

Confidential

Proposal Manager

Responsibilities:

• Managed proposal development for an 8(a) certified, small, woman-owned company, responding to defense-related telecommunications and information technology solicitations.
• Wrote, polished, or edited proposals and other solicitation responses delivered to the Government.
• Managed a staff of writers and graphic artists for the production of proposals and other marketing materials.
• Coordinated with subcontractors, contracts personnel, and finance and legal personnel.
• Coordinated with vendors for printing marketing materials.
• Wrote and presented training to assist existing staff in changing to a different proposal management methodology.

Confidential

Proposal Writer

Responsibilities:

• Wrote, polished, and edited several sections of Confidential 's winning response to the Confidential RFQ for Coordination and Management of the dot-US top-level domain.
• Took responsibility for running solution meetings, running Pink and Red team meetings, and preparing proposal outlines and compliance matrices for several of Confidential ’s federal and commercial proposal efforts.
• Wrote a commercial proposal to provide Customer Account Record Exchange services to Iowa Network Services.
• Confidential then requested a contract for these services.
• Wrote a white paper and FAQs document, and contributed to a position paper and magazine article about Confidential, a protocol to put telephone numbers into the DNS.
• Wrote or contributed to marketing slicks, brochures, newsletters, white papers, proposals, and other marketing publications.
• Coordinated with graphic artists to develop Confidential ’s Corporate Identity program; wrote internal documentation describing the new program.