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Technical Writer Resume

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Morristown, NJ

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Summary
Technical and creative professional with 13+ years experience in IT marketing and technical communications. Exceptional ability to handle multiple roles as marketing writer, technical writer and graphic designer. Consistent record of providing superior professional writing and designing services for broad range of clients. Proven ability to perform quickly and prolifically under pressure, with excellent communication, customer service and project management skills.

Professional History
2009 to present: Technical Writer— Confidential, Morristown, NJ
Head technical writer for the company\'s Client Services group. Write and produce all technical documentation for the company, including software user guides, business requirements documents, proposals, employee handbooks, forms and process flow documents. Write, design and produce brochures, PowerPoint presentations, graphic elements and web pages as needed.
2005 to 2009: Marketing Communications Lead— Confidential, Lincoln, RI
and New York, NY
Head marketing writer, technical writer and graphic designer for IT services provider and IBM Premier Business Partner. Helped drive marketing communications campaigns to fuel Lighthouse\'s growth from $50 million annual revenue in 2005 to $120 million in 2008. Worked with account executives, practice leaders and business develop managers to drive business and increase company awareness in New England.
In just over three years, wrote, designed and produced 30 company brochures, 39 advertisements, 66 direct mail and emails, 36 success stories, 72 document templates, 31 RFP/RFI responses, and 95 technical writing projects, including statements of work, site guides and assessment reports.
2000 to 2005: Marketing and Technical Writer— Confidential, Roseland, NJ
Lead marketing and technical writer for McDATA’s (now Brocade) Professional Services group. Wrote, designed and produced all collateral, including service descriptions, white papers, sales briefs, success stories, service developments and sales/marketing presentations. Produced and maintained intranet site, including all writing, graphic design and web page production.
1995 to 2000: Project Manager/Technical Writer— Confidential, Nanuet, NY
Headed team of technical writers developing documentation, training guides, multimedia presentations and help systems for biomedical and pharmaceutical companies. Wrote, designed and produced Technology Workshop\'s web site and quarterly newsletter.
1992 to 1995: Confidential, Wisconsin and New York
Performed research, writing and editing for television, film and radio entities, including Nickelodeon, the Sally Jessy Raphael Show, MTV, Wisconsin Public Radio and WORT-FM.
1990 to 1991: Laboratory Technician— Confidential, Bound Brook, NJ
Researched and developed water-soluble polymers for company\'s personal care products division.

Degrees
MA, Theater History and Literature
BA, Chemistry

Skills
Word, PowerPoint, Excel, Photoshop, Quark XPress, Acrobat, SharePoint, Visio, FrontPage, PageMaker, RoboHELP, Premiere, Illustrator, InDesign. Expert in digital imaging and manipulation. Expert online research skills. Technical expert in Windows and Macintosh environments.

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