KEY SKILLS:

Proposal Writing: management volume, technical volume, past performance; Shipley method execution; telecommunications and network engineering; software life cycle; systems; databases; government acquisition; policies and procedures; white papers; Confidential and ISO documentation; federal acquisition life cycle documentation.

WORK EXPERIENCE:

Confidential

Senior Technical Writer & Program Support

Responsibilities:

• Writes, edits, and maintains all technical documentation for the federal client’s program management office (PMO) acquisition life cycle for a telecommunications and networking acquisition, using the MS Office suite; performs technical analysis of engineering and networking concepts to write concepts of operations, program requirements documents, shortfall analysis reports, functional analysis documents, security artifacts, information systems security plans, program safety plans, and other artifacts; works with engineers and subject matter experts daily; defines custom styles and builds original templates in MS Word 2016, following applicable style guides; using Adobe Acrobat XI, performs PDF conversion, post - conversion checks; oversees the document development life cycle; writes and maintains the document workflow and control standard operating procedures for the program and trained the team on compliance; serves as the documentation portfolio point of contact for the program office and acts as liaison between the program office and other federal programs for all published documentation; using MS Visio and Snagit, creates engineering diagrams, flow charts, and other graphics to supplement each document as required; creates and maintains source graphics in MS Visio or other formats; converts to embeddable files to work with MS Word and PDF documents; executes configuration control of all files through maintenance of a library of technical documentation and graphics on the SharePoint site; serves as the program’s SharePoint administrator for purposes of creating the site/sub-site structures, suggesting site/sub-site design using SharePoint elements (libraries, lists, metadata for grouping and filtering, and tiles) to provide the best user experience for accessing technical documentation; manages master access control lists for the site/sub-sites; makes suggestions for the accurate development of new sub-sites based on the types of documentation to be stored.
• Crafts and edits content for large and complex proposals; develops proposal content in the areas of past performance, management, executive summaries, technical and other content areas as requested; authors, proofreads, and edits proposal content.

Confidential

Senior Technical Writer & Program Support

Responsibilities:

• Performed the same duties as listed above in the current work experience section.
• The client ( Confidential ) remained the same and the daily work duties remained the same.

Confidential

Senior Technical and Proposal Writer

Responsibilities:

• Led or participated in red and white glove reviews of proposals; assisted with or independently developed graphics required to accompany proposals - using MS Visio, SnagIt, or Adobe Illustrator tools.
• Used in-depth writing experience with client programs and knowledge of software, networking, hardware, databases, and systems technologies to craft the right solutions in each proposal; used knowledge of Confidential, ISO, ITIL, and other methodologies to enhance proposal concepts and strategies.
• Used the following parallel work to feed into and inform the management and technical volumes of proposals: wrote quality management artifacts for Confidential Level 3 and ISO 9001; wrote corporate Confidential and ISO documentation, wrote documentation artifacts (project plan, schedule, work breakdown structure, software requirements specifications, change requests, test plan, test cases, release summary reports, user guides, installation/administration guides, developer tutorials, quick start guides, online tutorials, project management plan, configuration management plan, standard operating procedures, and other process, product, and project life cycle documentation as required for for three web applications developed using agile methodologies ; in additon, created product, process-related, and project-related documentation for three Web applications: Software Requirements Specifications, Design documents, Developer Manuals, User Guides, and other documentation, as required, and managed the project’s goal to operate in a Confidential ML 3 framework process implementation, improvement activities, and audits.
• Managed the monthly internal process improvement newsletter, and other company initiatives through the inter project team (IPT), engineering process group (EPG), and process and product quality assurance (PPQA) forums, under the guidance of the director of quality.
• Used the following parallel work to feed into and craft original solutions in the technical volume of proposals: managed a web application development and maintenance project, and software releases and produced all thecnical documentation for this project.
• Updated legacy documentation for current and future releases of the TURBOEnterprise software product, produced marketing-related documentation, developed content for and produced training videos related to the TURBOEnterprise Web 2.0 software, and created in-house training/presentations, as required.
• Maintained the corporate Style Guide and Project Writing Guide, performed editorial checks, and proof-reading tasks on own and peer documentation, as required, performed unit testing of the TURBOEnterprise software product in order to ensure accuracy of documentation, and created and conducted in-house training/presentations, related to web software, and Confidential as required.

Senior Technical Writer & Program Support

Confidential

Responsibilities:

• Tailored corporate processes and procedures and introduced new procedures (Software Release, Testing and Document control) for quicker and more defect-free delivery of software to the customer.
• Wrote and maintained technical documentation and diagrams in four disciplines: software development life cycle (Agile and traditional), quality processes ( Confidential and ISO), technical product documentation, and program support.
• In the software development life cycle discipline: using the MS Office Suite and Confluence, created functional and technical requirements and design documents, version description documents and release notes, test plans and configuration status accounting reports.
• Periodically assisted in reviewing test procedures and test reports.
• In the quality processes discipline: created and maintained program management plans, quality control plans, configuration management plans and related procedures and work instructions. In the technical product documentation discipline: using the MS Office Suite and Confluence, developed and maintained detailed technical content for test and production systems, software, databases, networks, shared infrastructure, architecture and environments, helpdesk procedures, and operational and maintenance procedures for all key systems maintained on the program; developed and maintained network, workflow, software, infrastructure, and database diagrams and graphics; created and enhanced the online content repository structure on Confluence (the document repository) and migrated all content from MS Word to Confluence to help the team easily access all technical content; worked with software developers, testers, and system administrators to gather data and keep documentation current.
• Rewrote and trained the team on the configuration management (CM) plan in keeping with streamlined CM processes, the introduction of the Git software tracking tool and JIRA as a CM tool for end-to-end software release management kept the CM plan current; tracked each software release from development to production using JIRA created the CM documentation artifacts; produced configuration status accounting reports, maintained change requests and submitted monthly deliverables to track software versions; ensured CM principles and best practices were followed and solicited process improvement ideas in CM for improved software products; wrote and edited all product documentation for software, databases, and other system components
• The documentation included user guides, system administration guides, installation guides, quick start guides, release notes, reference documentation, software developer kits, and other end-user guides as required; ensured that processes and procedures were in compliance with Confidential required standards. wrote and reported through monthly deliverables on task orders; tracked task order and resources through creating and maintaining project plans using MS Project 2016 to include resource allocation, work breakdown structure, milestones, critical path and progress; refined project plans to synchronize with JIRA data so that numerical progress can be tracked accurately; provided program support through preparing all data required for program management reviews (PMRs), resource management spread-sheets, monthly deliverables for each task order, contract closure analysis and closure documentation and ad hoc data compiling and reporting at the task order and program level.

Confidential

Senior Technical Writer

Responsibilities:

• Was responsible for business analysis, requirements gathering and translation, concept building, and documentation for two web-based applications for a federal client.
• Developed and maintained the program-wide Configuration Management Plan (CMP), Security Access Matrix, System Security Plan, Information Security Plan, Data Management Plan, and other related documentation.
• Managed the SharePoint documentation repository, and was responsible for version control, profiling, automation of business processes through task workflows, and ensuring team adherence to version control procedures.
• Maintained the Test Plan, test case, test results, and Release Summary Report documents.
• Participated in and documented vendor Open House sessions to analyze the feasibility of various Commercial off the Shelf software products for the client.
• Other duties included conducting peer/managerial reviews of documentation, and ensuring compliance of documentation with Guides, editorial checklists, pre-production checklists, and Section 508 standards.

Confidential

Technical Writer

Responsibilities:

• Researched and developed government Acquisition Plans, Requests for Information, Request for Proposals, and Independent Government Cost Estimates, travelled to client locations to document small-scale non-intrusive inspection systems, and managed the acquisition documentation suite.

Confidential

Senior Technical Writer/Documentation Team Lead

Responsibilities:

• Worked as part of a SCRUM software development team in an agile life cycle and managed all documentation deliverables for the Identity Manager Software suite, using structured the structured FrameMaker authoring tool.
• Wrote Standard Operating Procedures, Installation guides, Administration guides, Quick Start guides, and Release Notes on the use of XML-based software drivers and the meta-directory engine within the Identity Manager Software suite, and created and maintained process documents such as the Project Management Plans, milestone documents, and project transition documents.
• Coordinated documentation effort estimates, directional review documents, and peer review feedback, and worked across time zones with cross-site engineering and editorial teams, to deliver documentation for simultaneous releases.
• Developed and maintained an internal writers’ website using the Wiki software, to serve as an online resource for cross-site writers to use, and worked with the Agile methodology of Scrum and its concepts as part of three separate scrum teams, using the Version1 tool to track milestones, and project completion data.

Confidential

Senior Technical Writer

Responsibilities:

• Authored content for and maintained all documentation deliverables for the Ethernet Routing Switch (ERS) 8600 software project, including writing security, installation, and system administration guides for multiple releases of the ERS 8600, using the XML-based Epic Editor authoring tool, the Content Management Server (CMS) documentation repository, and a Link Manager Database (DCAM).
• Created structured XML-based documents, Content Management applications and Link Management applications, and worked on Modular Task-based Information (MTBI) using the Inspiration software.
• Utilizing Epic Editor’s Profiling feature, created content and release-oriented documents, tailored to specific types of end-users.
• Created high-quality graphics using Corel Capture and Adobe Photoshop for use with technical content.
• Participated in project scope definition, Content Development Plan (CDPs), and analyzing Engineering Specifications to author Functional Requirements, and participated in workgroup sessions with Subject Matter Experts, designers, and developers.
• Guided a 10-member team with project analysis, content development, editorial/proof-reading assistance, and peer reviews, utilized metrics to initiate and track process improvement, ensured adherence with corporate style guides, contributed to the team’s internal web site and led the Knowledge Sharing portal, where authoring and design tools training was offered, and assisted in web content migration to the new Knowledge Sharing Portal.

Confidential

Senior Technical Writer

Responsibilities:

• Began as a Visual Basic 5.0 programmer for this Washington DC-based international publishing house, and maintained an existing eight-module Visual Basic application, making changes in code as necessary.
• Provided in-house maintenance for an association-specific software application (iMIS) and documented its functionality to the 300 in-house end-users.
• Wrote all internal documentation for both applications: user manuals, step-by-step procedures, quick reference guides, installation guides, and training manuals for both applications, in addition to developing on-line help files.
• Established recurring content reviews of all documentation, participated in content analysis to tailor user manuals for differing grades of end-users, which resulted in the creation of the content definitions document. Helped maintain the SQL Server 6.0 database for these applications.