Objective:
To excel in all sphere of life and make a difference in whatever I do.
I expect a career, which spells a rapid yet steady growth.

Professional Overview:

• 7+ years of expertise as a Technical Writer/Instructional Designer for Software application packages and Information Technology projects and a degree in Electronics engineering.
• Technical information developer / technical writer with in-depth expertise in the planning, development, management, and delivery of engineering and client-facing technical documentation for software and hardware products using Agile methodology
• Experienced in creating white papers, release notes, product specifications, cue cards, presentations, quick reference guide etc.
• Recognized for professionalism, positive attitude, commitment to excellence and demonstrated ability to communicate and working with senior management, associates, and customers.
• Extensive experience and understanding of Software Development Life Cycle (SDLC) models.
• Planned, directed, and managed designated projects.
• Knowledgeable in creating the high level Project Plan with milestones and Resource allocation.
• Established and implemented test strategies and UAT cycles.
• Expert user of Author IT, Robohelp, structured FrameMaker/XML, Microsoft Word, Adobe Acrobat (and more).
• Proficient knowledge of Microsoft Manual of Style for Technical Publications.
• Proficient in writing SQL queries.
• Experience in conducting training sessions for end users of the application.
• Developed distance learning online courses to provide complete e-learning source for certification training and business related courses with re-enforcements, assessments, and simulations to provide interactivity.

Technical Profile:

• Defect Tacking Tools: Bugzilla, ClearCase
• RDBMS: Oracle, SQL Server
• Operating Systems: Windows 98/2000/XP/NT
• Software Engineering & Modeling tools: MS Project, MS Office, Author IT, Microsoft FrontPage, Robohelp, Adobe Photoshop, Adobe Acrobat Professional, HTML, UML, MS Visio, Adobe Frame Maker, InDesign, Dreamweaver, Captivate, Snapem, SnagIt, Flash, Dream Weaver
• Content Management Tools: Virtual Source Safe, AIT Live, SharePoint, and World Server

Work Experience:

Senior Technical Writer, Confidential,New York Sept’10 – Feb’11

Project Details and Responsibilities:

• Created user manuals for the collateral management and government clearance system application for the investor’s, dealers and internal BNY Mellon users using Author IT, Visio and Snag IT.
• Created business workflows in Visio to be included in the FRD and BRD for Auto Substitution feature.
• Created PowerPoint presentation for the Fed Initiative project (demo sessions for the client).
• Added speaker notes for each slide to focus on the key points.
• Created release notes for the new features added to the application.
• Created New Features Guide for the new features added in AccessEdge.
• Capture screens in SnagIt and modify fields to mask actual data projected on the screen.
• Developed scenario’s for the New features Guide with the help of SME and Business Analyst.
• Used HTML to create release notes for Collateral Management application.

Senior Technical Writer (Contract), Confidential,Singapore Feb’10 – Apr’10

Project Details and Responsibilities:

• Gathered requirements from the mechanical team on the product specifications.
• Used Author IT to create Product Documents, User Manuals, and Quick Reference Manuals for HTS series DVD player.
• Created graphics in Photoshop and Snag IT for the Quick Reference Guide.
• Collaborated with the Design Engineering teams to provide creative input on user interface design.
• Develop documentation for consumer lifestyle products (DVD players).
• Reviewed icons/graphics to ensure compliance with international codes and standards.
• Write help text and menu text for product software and user interfaces.
• Worked on the requirements specifications document based on the business requirements from the product team.
• Coordinated the translation requests activities.
• Developed the Quick Reference Manual with the help of Graphic Designer.
• Developed use cases to test the functionality of the DVD player.

Senior Technical Writer/Team Lead, Confidential,India/Austin, TX Mar’09 – Jan’10

Project Details and Responsibilities:

• Active participation in the delivery activities such as documentation estimation, project planning and writing.
• Worked with feature team to provide mentoring to team members on the principles of developing proper lifecycle documentation.
• Created User Manuals using Author IT and MS Word.
• Experienced in using Robohelp to convert word docs into chm files (online help).
• Prepared a standard document for consistent usage of UI elements in the application.
• Prepared a write-up on Infogain documentation to be included in the proposals.
• Documented the steps needed to improve the documentation process.
• Participated in the marketing related activities.

Bank of Montreal (Retail Project):

• Analyze the client feedback on the following documents:
• System Guide
• Dealer Guide
• Dealer User Training Manual
• System User Training Manual
• Quick Reference Guide
• Understand the application functionality.
• Updated the manuals as per the feedback.
• Interacted with the developers to resolve queries.
• Inserted screenshots in the Manual to enhance the clarity of each procedure.
• Design documents for test case planning, test plan preparation, and project team communication (Project scope, functional specifications, test cases, test scenarios).

AXA Gulf Insurance, (BI Project):

• Created User Manual for AXA MIS system users.
• Reviewed Case Study and Brochure for language and consistency.
• Reviewed proposals.

Technical Writer, Confidential,CA Jul’06 – Oct’08

Project Details and Responsibilities:

• Administered all Technical Writing efforts for the CAD/CAE Technical Publications team to develop an innovative product learning solution that meets and exceeds customers’ expectations.
• Created online help and training materials for AutoCAD application using structured FrameMaker/XML.
• Organized and maintained instructional tools such as Help systems, interactive tutorials, software manuals, supporting graphics, and other multimedia to support AutoCAD Mechanical software.
• Worked on the requirements specifications based on the customer requirements with the developers, product designers, product managers and test engineers.
• Involved in development activities in defining the scope for AutoCAD features documentation.
• Sole ownership of AutoCAD features like Annotation Scaling, InfoCenter, Tutorials and Quick Properties.
• Created and developed graphics as appropriate to enhance clarity/usability.
• Provided assistance and support in functional modeling and design to produce project deliverables.
• Responsible in handling the new features and existing feature enhancements for next release of AutoCAD.
• Implemented the ECO’s (Engineering Change Order’s and Requests).
• Acquired an in-depth knowledge of the assigned products and an understanding of how they relate to the entire product lines and digital prototyping efforts.
• Assisted in the review of Test Requirement Documents and the evaluation of Master Test Plan with the Q&T team.
• Collaborated with product teams to establish and estimate the scope of learning solution production effort, and follow through with the development effort from outline to complete learning solution.
• Managed and planned system integration testing and User acceptance testing.
• Conducted training sessions for AutoCAD users.
• Created New Features Workshop (contains series of interactive animations, and short descriptions) modules for each features.
• Created cue cards, tutorials for features like Quick Properties & InfoCenter.

Technical Author, Confidential,India Jul’05 – Nov’05

Project Details and Responsibilities:

Blue Star Infotech: Onsite Project

• Solely handled the documentation for their software that was designed for Registration of Civil Partnership (UK client).
• Coordinated the communication between Blue Star and Commit.
• Experienced in creating online help and pdf using Robohelp.
• Reviewed the documents for consistency check.
• Implemented the changes according to the client feedback.
• Created graphics using Snagit and Flash to improve clarity.
• Created an overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.
• Maintained a defect log to keep track of the documentation related defects.

Instructional Designer, Confidential,India Sep’04 – Jun’05

Project Details and Responsibilities:

• Gathered information from the Subject Matter Experts (SME).
• Prepared Instructional Structural Design (ISD) as per client requirements using the standard template.
• Provided innovative ideas to the graphic team.
• Created art using Snapem.
• Assisted the development team in adding macros like Branch, Assessments, and Re-enforcements etc to include interactivity.

Education:

• Bachelors Of Engineering In Electronics
• Diploma In Electronics And Video Engineering
• Diploma In Human Resource Management (Dhrm)