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Technical Writer Resume

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New Jersey, NJ

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SUMMARY

professional experience

CONTRACT WRITER/Technical EDitor 2006 –present
I have completed assignments as diverse as technical proposal editing for Confidential,to three full-length works of fiction for a major New York publisher.

Confidential,Atlanta, GA 1993 – 2006
Asset care software manufacturer.

Advisory Technical writer

  • Wrote systems documentation, user manuals, on-line help systems, and training materials for asset care systems. Documented applications for storeroom and inventory control, equipment maintenance, purchasing, imaging and workflow.
  • Helped cut translation costs by 40% by re-engineering documentation.
  • Led a project team of six writers in developing new print documentation for the company’s main product. Co-authored the prototype adopted as the format for the user documentation.
  • Consistently met aggressive deadlines on difficult projects. Helped maintain consistently high-quality deliverables through multiple organizational changes and constantly changing technologies.
  • Supported the activities of other departments, such as Quality Assurance, Marketing, Translation/Internationalization, and Software Development.
  • Performed market research to find and test a suitable tool for developing online help.
  • Researched the company\'s database of reported software problems, analyzed the proposed changes for applicability to the documentation, tracked those changes through the development process and created spreadsheets that enabled other writers to report their progress in documenting the changes.
  • Developed standards manual for the Documentation department. Developed translation-ready standards for software messages, provided training on their use and oversight of implementation by application developers.
  • Produced document development methodology and process guides for training new technical writers and for ISO 9000 compliance.
  • Assumed overall scoping responsibility for major and patch releases of software; coordinated the activities of fellow writers.

Confidential,Atlanta, GA 1992 – 1993
Hardware and software systems manufacturer.

Technical Writer
Documented software systems in the financial and restaurant industries.

  • Produced user guides for a touch-screen order entry system and back-office applications.
  • Documented a loans calculation system and a teller system.
  • Helped train junior technical writers.

Confidential, 1991 – 1992

  • Produced four new database application manuals for the Resolution Trust Corporation (RTC).
  • Wrote two manuals and updated two more for financial software programs produced by HOLOS Consulting for NCR.

Confidential,Atlanta, GA 1981 – 1991
Financial Software Division of hardware and software systems producer.

Senior Technical Writer
Produced documentation for computer applications used to process checks and other banking transactions.

  • Maintained a large and complex set of systems manuals used by systems analysts, implementation specialists, support representatives, quality assurance analysts and others.
  • Wrote user manuals and training materials.
  • Designed on-line data entry and help screens.
  • Edited technical publications produced by systems analysts, and reviewed those documents for compliance with company standards of content, style, and format.
  • Saved my business unit thousands of dollars in art and graphics charges by converting documentation to desktop publishing.

Education

MA, Mass Communication
BA, Journalism

technical skills

Microsoft Office applications including Word, Outlook, Excel, and PowerPoint; Adobe Framemaker; Adobe Acrobat; Robohelp; Clearquest; Captivate; some exposure to Visio and Paintshop Pro.

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