SUMMARY

Documentation Manager, Technical Writer and Spanish Translator with experience leading teams in a variety of industries, I bring a global business perspective as well as highly developed interpersonal skills that will help your company achieve its goals and objectives through the management of quality documentation to support your product line. Expertise in the following areas:

Technical Product Documentation
User Guides & Online Help
Translation & Localization
Web Content & Editing
Flowcharting
Coaching & Mentoring

CAREER SUMMARY

Confidential,Richfield, Ohio 2010-present
OEConnection provides online technology solutions to over 15,000 customers that put people, parts, service and profits within reach. The company provides information and systems to assist parts and service departments move more original equipment parts and better service their customers.

Senior Technical Writer

• Lead team of 5 technical writers on cross-functional development teams
• Developed and maintained systems documentation, including technical white papers, developer functionality guides, QA user guides and IT system guides
• Created and administered the “doclink” central documentation repository web page, including owning/maintaining the HTML code
• Managed the documentation life cycle for each knowledge asset
• Wrote post-project overviews including issue identification, root cause analysis, project scope and solution
• Prepared company-wide release notes to keep all departments up-to-date on projects being released to Production
• Created Visio diagrams of data flows, workflows and use cases
• Created and maintained SharePoint project documentation repository in support of the company’s system development life cycle (SDLC) policy
• Translated product user interface into Spanish

Confidential, Brunswick, Ohio 2008-2010
Foundation Software is the author and developer of the #1 construction accounting software for labor-intensive contractors, FOUNDATION for Windows, a comprehensive accounting and project management construction software application specializing in job cost accounting, project management, scheduling, service dispatch, document imaging & routing. Foundation also offers a complete construction payroll service.

Technical Documentation Manager (2008-2010)

• Managed production of all printed and on-line documentation in support of construction accounting software product
• Wrote and edited user guides, online help, release notes, e-letters, course materials, and web site content
• Responsible for oversight of all product releases and related documentation
• Authored industry whitepapers and recurring columns in industry publications
• Authored and managed all content for client web site
• Responsible for registry/renewal of copyrights, trademarks and patents and CPE credit sponsorship
• Performed usability inspections and presented recommendations for design improvements
• Performed user acceptance testing of product fixes and enhancements in conjunction with quality assurance team

Confidential,Ontario, Canada 2004-2008
Established in 1967, NEBS PAYweb.ca is Canada’s longest serving and most trusted payroll specialist for over 40 years with clients ranging in size from 1 to 1,000 employees.

Documentation Specialist / Quality Assurance Analyst

• Wrote and maintained technical and user documentation for web-based payroll software product
• Wrote and executed test cases (for mainframe and client/server product)
• Created and maintained mainframe testing environment
• Developed and maintained payroll tax calculator program
• Conducted usability studies, client product demos and client satisfaction surveys

Confidential,United States & Canada 1998-2004
“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide services to selected clients.

Senior Tax Analyst / Tax Analyst Confidential,Ontario, Canada (2000 – 2004)

• Prepared U.S. federal and state corporate tax returns and technical tax memos
• Performed cross-border and 50-state tax research and analysis
• Created and maintained tax return due date tracking database
• Prepared project budgets
• Trained and developed junior tax preparers

Proofreading Supervisor Cleveland, Ohio 1998-2000

• Supervised proofreading department
• Proofread financial statements for mathematical accuracy
• Edited client letters and marketing materials for grammar, spelling, punctuation, and style

Confidential,Chicago, Illinois 1995-1998
System Software Associates provided and developed enterprise resource planning software for global 100 corporations including customer relationship management, supply chain management, business intelligence, and ecommerce solutions.

Documentation Translator (Spanish)

• Translated enterprise software package into Spanish including user manuals, on-line help and training materials
• Tested systems releases (mainframe and client/server)

Confidential,Chicago, Illinois 1994-1995
The University of Illinois at Chicago is a major research university with 25,000 students and 15 colleges, including the nation’s largest medical school.

Spanish Instructor

• Taught Spanish 101 and Spanish 102 including language, grammar/usage, conversation and culture

Confidential, Kent, Ohio 1993
Kent State University is a dynamic, intellectual community with more than 184,000 alumni worldwide.

Spanish Instructor

• Taught Spanish 101 including language, grammar/usage, conversation and culture

EDUCATION & PROFESSIONAL AFFILIATIONS

M.A., Spanish Descriptive Linguistics

B.A., Spanish and French