Technical Copywriter Resume Boston, MA - Hire IT People

SUMMARY

Web content manager, editor, publisher, and technical writer with extensive experience in higher education, life sciences, insurance, software, manufacturing, and energy fields. Specialize in planning, writing, editing, and uploading web copy, data and imagery. Solid understanding of content management systems. Experience in writing and editing technical articles, CMS publishing processes, content writing/publishing training guides, and style guides. Strong ability to work with teams, manage multiple projects, and complete work according to deadlines.

TECHNICAL SKILLS

Markup and Style Languages: HTML5, CSS3

Software: Adobe Creative Suite (Photoshop, Dreamweaver), GatherContent, Google Analytics, Oracle Business Control Center, Salesforce, ServiceNow, SharePoint

Content Management Systems: Cascade Server, iAPPS, Liferay, Open Text, SDL Tridion, Sitecore, Vignette, WordPress

Communication and Collaboration Tools: ActiveCollab, JIRA, Slack, Trello, Workfront, Wunderlist

PROFESSIONAL EXPERIENCE

Technical Copywriter

Confidential, Boston, MA

Responsibilities:

Rewrite and reformat ITS knowledge base articles on topics ranging from email to high-performance computing
Write service overview pages for IT service portal and service catalog redesign project
Collaborate with staff members from the customer service desk and service management team on ServiceNow request process workflow
Create and edit knowledge base style guide, service catalog style guide, and knowledge base article creation training guide
Distill technical concepts in a clear, concise, and conversational way

Web Content Strategist

Confidential, Boston, MA

Responsibilities:

Built thoughtful content strategies for individual departments based on competitor analyses, stakeholder interviews, website content audits and information architecture for the development of compelling department identity/messaging and navigation best practices
Performed high-level content presentations for department admins and involved stakeholders while communicating to affiliated internal teams to maintain scope expectations

Web Content Specialist

Confidential, Norwood, MA

Responsibilities:

Managed and published web content utilizing Sitecore CMS and HTML, including product pages, technical articles, press releases, and technical reference materials
Updated documentation on Sitecore and web publishing procedures

Digital Content Specialist

Confidential, Waltham, MA

Responsibilities:

Managed and published web content for university-wide website redesign project utilizing Cascade Server CMS and HTML; prepared content for responsive design layout
Remediated PDFs and other electronic documents for accessibility
Assisted with CMS training sessions

Web Content Management Specialist

Confidential, Waltham, MA

Responsibilities:

Managed and published web content utilizing SDL Tridion, Oracle Business Control Center and HTML, including product pages, corporate pages and microsites
Created 30 microsites for new product and service launches that emphasized Confidential brand
Provided training and support to content team and business users on the Web UX team request tool and content management system

Web Publisher

Confidential, Wellesley, MA

Responsibilities:

Managed and published content for corporate website redesign utilizing Open Text, Vignette CMS, HTML and CSS; prepared content for responsive design layout
Executed intranet site redesign
Developed standards and processes for content publishing; created content publishing documentation

Web Content Specialist

Confidential, Needham, MA

Responsibilities:

Managed and published web content for corporate website redesign utilizing iAPPS CMS and HTML

Content Manager

Confidential, Waltham, MA

Responsibilities:

Managed and published internal catalogs on the SAP platform in collaboration with external merchandisers/vendors and internal team members

Web Content Manager

Confidential, Cambridge, MA

Responsibilities:

Successfully implemented detailed strategy to migrate web content from existing internal systems to a business partner enablement portal
Managed and published web content for corporate website redesign utilizing Liferay CMS and HTML
Established editorial style standards and guidelines for the portal

Career Information Specialist

Confidential, Boston, MA

Responsibilities:

Executed website redesign and content migration to WordPress platform in collaboration with IT and marketing departments
Managed website content utilizing HTML; created enhancements and modifications to the website; identified and recommended improvements
Managed online and print resources for Confidential library

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Technical Copywriter Resume

Boston, MA

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