SUMMARY:

• Creative, detail - focused professional with 15+ years in technical writing, editing, and document design - specializing in highly regulated, deadline-driven business sectors.
• Expertise in: Microsoft Word - Adobe Acrobat/PDFs - FrameMaker- UI - XML - ISO 9000 - SOPs, templates, manuals, work instructions, manufacturing assembly procedures, and more.
• Established experience in direct-employee and contract technical writing across Twin Cities metro/remote locations.
• Expertise in custom manuals/template design (using Microsoft Word, Adobe Acrobat, and Adobe FrameMaker).
• Solid technical writing skills that adapt across industries, i.e. (in current role at Confidential ) quickly designing/producing complex customer-facing manuals and preparing for ISO 9000 implementation for Confidential and affiliates - plus aviation manuals conversion and management for Confidential audits - medical device R&D/ software/hardware manufacturing - as well as marketing, media, employment/resume, and non-profit writing sectors.
• Sound writing style and dedication to distinctive quality, particularly re: grammatical accuracy, consistency, and Take great delight in details and organization - consistently recruited for exceptional writing, editing, proofreading, and document design skills continuity in style. Proven graphic design abilities/flair make templates easily navigable.
• Expert in Microsoft Word (known as “Word Wizard”), Adobe FrameMaker, Adobe Acrobat - expert with PDFs. Proficient in Microsoft Office (PowerPoint, Word, Excel, Visio + SharePoint) , SolidWorks Composer, XML, Adobe Creative Suite (InDesign, Photoshop, Illustrator), and Visio. Deep desktop publishing expertise across applications.
• Tech-savvy with proven ability to acquire new software competency, technical proficiency, and industry "tribal knowledge” with short learning curve. Acquire and assimilate skills quickly, delivering quality with fast turnaround.
• Conscientious, principled professional with quality-focused, “can-do” work ethic and commitment to confidentiality. Known for maintaining professionalism and good humor under pressure and for taking personal pride in all projects.

CORE COMPETENCIES:

• Template design/development QA/content editing/proofreading Project/deadline management Development of manuals/SOPs Safety documents / procedures Document/retention compliance ISO 9000 documentation
• Technical writing/editing best practices User Interface (UI)/HMI documentation CMS, API, AmA, MLA style guides Document conversion/maintenance Preparation of electronic/print materials Cross-referenced/hyperlinked docs Engineering/manufacturing processes
• Subject Matter Expert (SME) interviews Graphics/illustrations editing/in corporation Internal/external style guides/standards Revision/effectivity/change management Documentation publishing/layout/design Training documentation development Engineering methods, BOMS, schematics

TECHNICAL WRITING HIGHLIGHTS AND HISTORY:

Confidential, New Richmond, Wisconsin

Technical Writer

Responsibilities:

• Function as one-person documentation department for long-established leader in the dredge manufacturing industry.
• Designed baseline FrameMaker service/operations manual templates to use in manual creation for custom dredge models; continuously develop and publish manuals that accompany dredge shipments under tight deadlines.
• Currently establishing groundwork for implementation of ISO 9000 across multi-division domestic/global locations.

Confidential, Hudson, Wisconsin

Technical Writer/Publishing Specialist

Responsibilities:

• Previously full-time/transitioned to providing part-time remote support for Confidential, an “external tech pubs” for aviation companies, specializing in document conversions, change/revision management, and document retention compliance, standardizing and managing client manuals per rigorous Confidential regulations .
• Proved ability to “hit the ground running” by acquiring XML skills immediately upon hire, successfully assuming full XML-authoring document management for high-profile customer with complex needs, helping turn account around.
• Edited and managed complex manuals for aviation companies, using expertise in FrameMaker, MS Word, XML- based FODM (Airbus tool), Adobe Acrobat, and cutting-edge, custom Confidential -specific OMS (Online Manuals System) client revision/content management system (CMS) tool that serves as core business service.
• Provided customized support for clients (airlines/aviation companies), implementing customer-requested changes to manuals of massive size (5000-plus pages) and maintaining complex documentation revision system via oMs.
• Converted/designed manuals; processed revision packages, change requests, and bulletins; created style guides.

Confidential, Stillwater, Minnesota

Contract Technical Writer/Publishing Specialist

Responsibilities:

• Collaborated with Director of Manufacturing on diverse technical writing projects for start-up medical device company.
• Developed instructions for use (IFU) manual used by physicians as well as top-level corporate product documentation necessary for acquiring Confidential approval for clinical trials.
• Created variety of documents, i.e. high-visibility employee training manual for Confidential .
• Frequently develop brand identities, websites, and marketing materials for businesses in/outside of Twin Cities.

Confidential, St. Paul, Minnesota

Technical Writer & Documentation Specialist

Responsibilities:

• Managed comprehensive technical documentation functions for start-up medical device company developing, manufacturing, and ultimately selling complex system consisting of three components: medical device (diagnostic electrophysiology cardiac catheter), hardware, and software.
• Collaborated in creating documentation department from the ground up, including developing engineering change control system and secure document control systems.
• Interviewed SMEs to acquire detailed knowledge of complex manufacturing processes for diagnostic catheter and ancillary hardware/software systems. Following strict Confidential /GMP regulatory guidelines, strategized and wrote Level I and II documents, including policies/procedures and quality SOPs. Designed, wrote, implemented, and maintained 160+ manufacturing assembly processes (ISO 9001 Level III documentation) used to build electrophysiology cardiac catheter, as well as safety and training manuals.
• Developed templates (using Adobe FrameMaker and Microsoft Word) used in company-wide generation of specifications, policies, procedures, and work instructions.
• Wrote and edited specifications, business plans, and miscellaneous documentation (i.e. style manuals, detailed manufacturing flowcharts, BOMs, forms, inspection procedures, etc.).
• Created and maintained catheter and hardware manufacturing instructions-for-use (IFU) manuals.
• Produced technical illustrations for manufacturing assembly processes. Supported drafting staff in generation and maintenance of engineering blueprints when needed.
• Developed manufacturing device history record system used to meet stringent GMP/ Confidential regulations.

Confidential, North Mankato, Minnesota

Technical Writer

Responsibilities:

• Developed ISO 9001 Level III documentation for company that designs and manufactures hydraulic components, controls, and brake systems for off-road markets - emphasizing high-profile
• Collaborating with engineering/drafting staff, created/issued documentation via engineering change control system.
• Interviewed SMEs; developed ISO 9001 documentation, including SOPs, assembly procedures, safety procedures, etc.
• Using AutoCAD drafting software, edited and imported CAD drawings and isometric/exploded view parts illustrations.