SUMMARY

• I am a professional instructional designer and technical writer who, for the past 12 years, has worked individually and with project teams to develop and maintain eLearning courses and assessments using various technologies shown listed below.
• Using the ADDIE and Agile processes, I developed SCORM - compliant/Section 508-compliant web-based, blended, and instructor-led courses for insurance companies, banks, universities, telecommunications companies, and other types of large corporations.
• As a result, I also acquired extensive experience in creating facilitator/participant guides, style guides, PowerPoint presentations, promotional materials, storyboards, process flowcharts, graphics, audio narration, and job aids.
• Additional knowledge and skills include conducting classroom/online/vILT training sessions, managing technical writing teams, capturing, prioritizing and translating business requirements, and working with a variety of Learning Management/Learning Content Management Systems.

TECHNICAL SKILLS

• Acrobat Professional
• Adobe Connect
• Articulate 360
• Articulate Storyline
• Audacity
• Camtasia
• Captivate
• Confluence
• Connect
• Dreamweaver
• Excel
• FrameMaker
• InDesign
• Job Access with Speech (JAWS)
• Lectora Online
• Madcap Flare
• Photoshop
• PowerPoint
• Presenter
• Project
• Publisher
• QuizMaker
• RoboHelp
• Skype
• SnagIt
• Videoscribe
• Visio
• VZKnowledge
• WebEx
• Word

PROFESSIONAL EXPERIENCE

Instructional Designer/Technical Writer

Confidential

Responsibilities:

• Developed Standard Templates and Processes across the Enterprise Data Management Execution team
• Designed and developed interactive online courses and user stories
• Wrote policies and procedures
• Created a style guide
• Chaired weekly and monthly Team meetings
• I used Word, Audacity. PowerPoint, Excel, and Captivate 2019

Content Developer

Confidential

Responsibilities:

• Attended frequent meetings to discuss development progress of course modules
• Developed interactive learning modules

Technical Writer

Confidential

Responsibilities:

• Attended meetings to interview employees and discuss process-flow steps
• Developed process-flow documentation
• I used Word and Visio.

Instructional Designer

Confidential

Responsibilities:

• Created and edited online courses for this insurance company
• Tested courses to ensure they were in 508 compliance
• I used Storyline, SnagIt, and Word.

Sr. Technical Writer

Confidential

Responsibilities:

• Developed Section 508-compliant online/instructor led courses using the ADDIE model
• Conducted interviews to gather information to be documented
• Collaborated with the development team in evaluation of documentation needs
• Tested courses to ensure they were in 508 compliance
• I used Word, Excel, FS Pro, PowerPoint, SnagIt, QuizMaker, and Captivate 2017.

Instructional Designer

Confidential

Responsibilities:

• Attended, recorded, and transcribed corporate banking discussions
• Created a Facilitator Guide
• I used Word, PowerPoint,and FS Pro.

Instructional Designer

Confidential, Atlanta, GA

Responsibilities:

• Produced templates and storyboards/specifications for online and printed learning activities, including interactive Flash assets, student activity sheets, and instructor guides.
• Collaborated with a team of content specialists and visual/print designers to produce engaging, age-appropriate, and instructionally sound lessons.
• Recommended updates and improvements to products based on feedback from the field.
• I used Microsoft Word, Confluence, and the CALMS content management system.

Technical Writer

Confidential

Responsibilities:

• Developed Section 508-compliant online/instructor led courses using the ADDIE model
• Created application Help files
• Published courses in the MyLearning LMS
• Conducted training for in-house employees
• I used Microsoft Office Suite, FS Pro, MadCap Flare, Adobe Connect, Storyline 2, and SnagIt.

Instructional Designer (Contract, Remote)

Confidential

Responsibilities:

• Created and edited Section 508-compliant instructional courses and assessments for Confidential associates using the ADDIE model
• Led meetings with project stakeholders and SMEs
• Developed scripts
• I used Microsoft Office Suite, Articulate Presenter 13, and SnagIt.

Instructional Designer

Confidential

Responsibilities:

• Created and edited Section 508-compliant online courses
• Supported revisions/updates/reformatting of the training curricula, ensuring that training materials are accurate and up-to-date.
• Conducted training for in-house employees
• Created application Help files
• I used Microsoft Office Suite, FS Pro, Adobe Connect, Lectora, Articulate Presenter 13, MadCap Flare, VZKnowledge, RoboHelp, SnagIt, and Photoshop.

Instructional Designer

Confidential

Responsibilities:

• U sed the ADDIE learning model to develop a financial-services course.
• Created a learning-path document and assessments for the Private Bank, Wealth Management Relationship Managers.
• Created a Facilitator Guide, a Quick Reference Guide, and a storyboard.
• I used Presenter 11, PhotoShop, SnagIt, PowerPoint, Word, FS Pro, Excel, and FS Pro.

Instructional Designer (Contract, Remote)

Confidential

Responsibilities:

• Developed scored software simulations
• Created and edited Section 508-compliant user guides, job aids, and PowerPoint presentations
• Created application Help files
• Delivered VILT training via Adobe Connect
• I used Lectora, Microsoft Office Suite, Adobe Connect, MadCap Flare, VideoScribe, FS Pro, Captivate, VZKnowledge, FS Pro, SnagIt, RoboHelp, and PhotoShop.

Training Specialist

Confidential

Responsibilities:

• Gathered healthcare content from Massachusetts healthcare regulations and edited it for entry into a content management system.
• Ensured that writers’ article content met editorial quality standards regarding accuracy and correctness, consistency, grammar and usage, and formatting and inputting and ensured that writers’ article content met legal quality standards regarding text content.
• Created style guide of quality standards

Instructional Designer

Confidential

Responsibilities:

• Created storyboards with PowerPoint
• Created video, audio, interactions, animations for courses
• Delivered training via Adobe Connect
• I used Word, Adobe Connect, Articulate Presenter 13, FS Pro, and PowerPoint.
• I used InfoMapping in creating the content in the Word documents.

Instructional Designer Project Manager

Confidential

Responsibilities:

• Arranged “kick-off meetings” to establish the parameters for scheduling of course development (latest possible date for delivery of course documentation to production unit) to serve as basis for discussion of scheduling Confidential the kickoff meeting
• Edited module scripts (including full drafts of lectures and all assigned work, callouts for placement of multimedia), Mastery questions with feedback, and Check Your Understanding activities with feedback
• Created rubrics for Critical Thinking and Portfolio Assignments.
• I used SharePoint 2010, FS Pro, Word, and PowerPoint.

Technical Writer

Confidential

Responsibilities:

• Managed technical writers to ensure that their documentation was factually accurate and adhered to SunTrust’s standards of style
• Created procedural documentation Process flow maps
• Edited documentation to ensure that it met editorial quality standards regarding accuracy and correctness, consistency, grammar and usage, and formatting and inputting; ensured that team documentation met legal quality standards regarding text content and graphics; ensured that the writers completed all components of QA Publication Checklist before submitting the documents for publication on the web site; and ensured that the writers had conversations with the SMEs regarding their projects
• I used SharePoint 2010, PowerPoint, Excel, FS Pro, SnagIt, and Visio.

Sr. Instructional Designer

Confidential

Responsibilities:

• Managed team members to ensure course materials were current and relevant to training needs
• Created and edited courses
• Delivered live virtual training using Live Meeting
• I used SharePoint 2010, Word, PowerPoint, PhotoShop, FS Pro, Articulate Presenter 09, Camtasia, and SnagIt.

Instructional Designer

Confidential

Responsibilities:

• Created courses using the ADDIE model
• Created user guides, job aids, and Power Point presentations
• Interviewed SMEs to collect data to define desired learning outcomes
• Managed course uploads, training sessions, and enrollment in the LMS
• I used Word, SnagIt, Camtasia, Captivate 6, SharePoint 2010, Photoshop, FS Pro, Teaching and Assessment (TAS) system, and PowerPoint.

Sr. Curriculum Developer

Confidential

Responsibilities:

• Developed and edited e-learning sales/financial-services/ network and cyber security centric training materials in the Outstart LMS
• Created video, audio, interactions, animations for courses
• Created courses for audiences with cognitive, hearing, visual, and learning differences
• Delivered live virtual training using Live Meeting
• I used Word, PowerPoint, Lectora, Excel, SnagIt, VZKnowledge, PhotoShop, Camtasia, Cascading Style Sheets RoboHelp, FS Pro, Captivate 4 and 5, and RoboHelp.

Evening Online English Instructor

Confidential, Clarkston, GA

Responsibilities:

• Design and deliver class instruction through the development of instructional plans to meet course competencies as well as the development of activities that support lesson objectives
• Promote student success by showing flexibility in style and work schedule
• Manage the learning environment through keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic/attendance policies.
• I use Word, FS Pro, PowerPoint, Blackboard Learning System, and the Desire 2 Learn LMS.

Sr. Instructional Designer

Confidential

Responsibilities:

• Wrote university software textbooks.
• Created web pages, templates, content/linked content for students and facilitators
• Prepared course facilitation guidelines for course instructors

Business Analyst/Project Manager

Confidential, Atlanta, GA

Sr. Curriculum Developer

Confidential, Atlanta, GA

Sr. Web Content Manager

Confidential, Atlanta, GA

Sr. Instructional Designer

Confidential, Atlanta, GA

Sr. Technical Writer

Confidential, Atlanta, GA

Instructional Designer

Confidential, Atlanta, GA

Process Analyst

Confidential, Atlanta, GA