SUMMARY

• Technical Writer with over 15 years’ professional technical experience
• Documenting full SDLC, both waterfall and Scrum, all Cloud - Based SaaS
• Originated multiple users' and administrators' guides (in both PDF and Cloud-Based help format)
• Coordinated with members of other teams, such as those in programming, QA, training, marketing, and support
• Work with developers and end-users to ensure technical compatibility and user satisfaction when implementing systems
• Beta testing software; UI improvement. Reviewing code (embedded Perl, Perl, C++, PHP, JavaScript, HTML) for in-depth understanding of logic, methodology, and functionality
• In-house process and engineering documentation
• Involved in the entire life cycle of production while delivering wide range of document types for both end and internal users, in both print and Cloud-Based help formats
• Maintained, improved, and originated Cloud-Based SaaS user's guides, administrator's guides, implementation manuals, installation guides, configuration guides, reference guides, and release notes for both Windows and Cloud-Based software
• Trained newly hired colleagues and new as well as existing.
• And provided refresher trainings for existing and advanced users
• Trained 200+ new clients
• Wifi and wired products
• Create or modify procedures to perform routine and complex data analysis, generating both standard and ad hoc reporting
• Analysis, support and preparation for clients' Federal audits
• Performed Business Analysis and Writing
• Project planning, implementation, support and maintenance of company-wide systems and SharePoint technologies
• Client-server and Cloud-Based models as well as in-house technologies and legacy systems.
• HIPAA Certified.
• Analyze and originate responses to RFPs.
• Performed Profit & Loss Analysis. Identified areas where money was being wasted by inefficient use of employees' time.

TECHNICAL SKILLS

Document Types Delivered: Wifi. Cloud-Based deployment instructions, release notes, help files, reference materials, user and administrator's guides, procedure manuals, and in-house process engineering manuals. This is for SaaS products, consumer electronic products, medical device and mobile apps.

Tools Used: Waterfall. Agile/Scrum. Adobe Acrobat Professional and Distiller; Framemaker, Microsoft Office (Word, Excel, PowerPoint), Paint, PhotoShop, Mozilla Filezilla and Firefox; Google Docs and Chrome; TechSmith Snag-It; RoboHTML, SQL DB, Visio, Sun Office Suite; ScreenHunter, XML, IBM Lotus, SharePoint, and Webex.

Delivery Media: PDF; CHM Help; HTML Help; .doc; .docx; .xls; .xlsx; .odt; .ods

Technical Knowledge: Cloud-Based technologies. SDLC. System architecture. Microsoft Windows operating system; Microsoft SQL Server database management system (DBMS); client-server architecture; HTML; XML.

PROFESSIONAL EXPERIENCE

Confidential, Burbank, Ca

Technical Writing and Business Consulting

Responsibilities:

• D-T-Solutions.com. Wifi and wired consumer electronic products for high-end hotels and spas.
• User manuals and specs. Beta testing. UI improvement.
• John Cocke, an independent author.

Confidential

Technical Writing and Business Analysis

Responsibilities:

• Documenting full SDLC. All documentation is for Cloud-Based SaaS
• Maintained, improved, and originated user ' s guides, administrator's guides, implementation manuals, installation guides, configuration guides, reference guides, and release notes for the COPA SQL database. Delivered content as PDF and Cloud- Based help files
• Maintained and rewrote for clarity and accuracy guides for implementing, configuring, customizing and upgrading billing system module
• Rewrote for accuracy and clarity all the original Cloud-Based FAQ library and help files, and user manuals
• Beta testing
• UI improvement
• Crafted responses to 15 RFPs, the largest of which is worth $106,000 per year
• 436 FAQ & help files
• Deployment and integration documentation
• The Master In-House/Process Engineering Manual
• Information mapping documentation and user manuals
• Volunteer Tracking Admin and User Manuals
• Electronic Library User Manual
• Inventory and Asset Management Admin and User Manuals
• Site Monitoring and Self-Assessment Configuration and User Manuals
• Release notes
• The database Rollover Process Admin User Manual

Confidential

Technical and Creative Writing

Responsibilities:

• Cloud-Based Content Development for consumer electronics products. SEO.
• Technical writing and editing, managing Cloud-Based content, and graphic design. Hardware specs.
• Created and implemented two in-house processes that are faster and more efficient than the original way of doing them.
• These have become the company standard way of doing things, and included a profit/loss analysis.

Confidential, Tucson, Az

Technical Writing and Business Consulting

Responsibilities:

• Technical writing and documentation management for the Export License Department using IBM’s Lotus, HTML and some JavaScript.
• Internship. Analyzing and writing responses to apply for National Science Foundation grants
• Business and marketing analysis and writing
• Developed the following websites using HTML and JavaScript. SEO. International online marketing campaigns
• SerenitysWay.com. eCommerce bookstore. Business analysis, web design and online marketing. 2005.
• TucsonCelticFestival.org. Web site and marketing materials in 2005
• WelshLeagueofArizona.org was lauded by BBC Wales as one of the best sites pertaining to Welsh Language and culture
• Medical device. Technical writing and documentation management for a non-invasive blood glucose meter that measures specific frequencies of light reflected off the skin.
• Documentation included both software and hardware manuals, the American Medical Association submission documentation, and low-level engineering configurations.
• Technical writing for the Satellite Communications Information Technology Systems and Solutions IT department.
• Provided documentation support for the engineering teams, both Cloud-Based and hard copy.
• Hard coded engineering support documentation in HTML and JavaScript.
• Authored the Disaster Recovery Business Continuity technical documentation, both Cloud-Based rendered in HTML and JavaScript, and hard copy in Word format.
• This outlined the system architecture as well as inventoried the Oracle servers, hubs, routers, client-side technologies, etc.

Confidential

Media Reviews Editor

Responsibilities:

• Celtic Garden HD2 for mobile devices. Inspired by the developer ' s visit to Ireland, this is a great live wallpaper app.
• Its beautifully rendered 3D garden is artfully animated with a nice variety of themes.
• The flora and fauna are lifelike and rich in color, the images are crisp and large enough to be easy to see, and the details are generous and interesting.
• Bran’s new CD Le Carnet Noir.
• This is a gorgeous album from Prague with vibrant, traditional tunes interspersed with innovative Celtic jazz.
• Living Language Irish Completed Edition.
• This is Irish language software with accompanying online classes and support.