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Senior Technical Writer Resume

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Chelmsford, MA

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SUMMARY
Writing professional with extensive writing and editing experience, strong customer focus, self-motivated, equally comfortable working alone or on teams, and possessing excellent oral and written communication skills.

SOFTWARE TOOLS

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Adobe Acrobat (PDF and data form creation)
  • Help & Manual (help file authoring tool)
  • Adobe In-Design (page layout, editing, created electronic books)
  • FrontPage (Web design), Sandvox (Web design), WordPress (Web design), HTML/CSS.
  • Photoshop (photo editing)
  • Camtasia Studio (screen recording)

WRITING ACCOMPLISHMENTS

  • Author, The Sullivan Saga: Memories of an Overseas Childhood (non-fiction, 2010) and Trail Magic: Lost in Crawford Notch (fiction, 2008)
  • Speaker and workshop presenter.
  • Publisher, set of local area Children’s Directories (5 annual editions, 1995 to 2000)

PROFESSIONAL EXPERIENCE
1999-2011 Confidential, Chelmsford, MA, Senior Technical Writer.

  • Wrote/Edited online documentation and created user help files for international trade and compliance software.
  • Reported to QA Manager, assisted in QA software testing.
  • Maintained website content for multiple product lines.
  • Planned projects, estimated jobs, supervised contract and full-time junior writers, coordinated with all product/project stakeholders for successful completion of work.
  • Personal Goal: Delivering to our customers professional, consistent, and accurate documentation, both in writing and via our website.

1994-1999 Owner, Confidential, Manchester, NH

  • Researched, wrote, published and sold annual editions of four area Children’s Directories. (Sold to real estate companies, daycares, libraries, schools, bookstores, directly to consumers, and to other NH-based children’s resources).
  • Wrote travel articles on family travel activities in New England in conjunction with a directory on “Year-Round Fun Places for Families”.

1992-1994 Confidential, Nashua, NH, Senior Technical Writer

  • Wrote & edited 30+ software end-user manuals, online help documentation.
  • Wrote/edited marketing white papers, sales sheets, articles.
  • Supervised, trained and edited work of 3 contract technical writers.

1985-1992 Confidential Computer Consultant, Manchester, NH

  • Technical writing - software user manuals, release notes, installation guides.
  • Marketing – corporate newsletter.
  • Training - PC spreadsheet & word processing applications training.

1983-1985 Confidential, Hanover, NH, Management Consulting Services, Senior
Computer Consultant.

  • Wrote and edited procedures manual for a bank.
  • Prepared requests-for-proposals and computer implementation plans for small business clients.
  • Workflow study for medical supply retailer.
  • Market studies for prospective business investors.
  • Supervisor for two junior computer consultants.
  • Presented computer-oriented seminars to interested groups.

1981-1983 Confidential, Salem, NH, Installations/Training Specialist.

  • Installed software, trained end user in classroom and as well as one-on-one.
  • Wrote procedure manuals, support notes, and implementation guides.

1980 Confidential, Dallas, TX, Financial Systems Development Group, Internship.
1977-1979 Confidential, Manchester, NH, Group Travel Coordinator.
1976-1977 Confidential. Ambro, Washington, D.C.
1973-1976 Confidential., Washington, DC, Assistant Manager of Travel Agency branch office.

EDUCATION
MBA, 
B.A., English

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