Technical Writer Resume Duluth, MN - Hire IT People

SUMMARY

Highly organized technical writer with a keen eye for detail and accuracy.
Proven track record of creating clear, concise, and user - friendly technical content.
Adept at working under strict deadlines while staying motivated to achieve key milestones.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential, Duluth, MN

Responsibilities:

Selected to assist in the rewrite of a Cirrus Repair Station Manual which will later be submitted to the Flight Standards District Office in Minneapolis, MN for approval.
Maintains constant communication with engineers, flight test pilots, and other subject matter experts while gathering data, assessing information, and incorporating relevant content into technical documents in a timely manner.
Coordinates with the Technical Illustrator in order to design and in corporate well- defined illustrations that complement written content.
Participates in the Confidential review process by proofreading technical documents and editing content for accuracy.

Technical Writer

Confidential, Duluth, MN

Responsibilities:

Reviewed, edited, and proofread company-related documentation - from manuals and security plans to inter-departmental policies and procedures.
Used Microsoft Word to create easy-to-use training manuals for various end users; each manual featured clear and concise instructions and images; used Snagit to capture and edit screenshots.
Conducted extensive research to write drafts of company policies and procedures; used Microsoft Visio to outline departmental processes and procedures.
Drafted article informing ALLETE employees of the company-wide rollout of iPhones; article later published on corporate intranet page.
Assisted the IT Security Analyst in creating, implementing, and supporting eInfo - an internal Microsoft SharePoint-based document management system.
Designed flier promoting eInfo - used as the official project flier.
Coordinated with departments and groups within ALLETE/ Confidential to assess their documentation requirements and accordingly build SharePoint sites with document libraries based on their needs; used images and icons to create a unique look and feel on these sites.

Project Lead

Confidential, Duluth, MN

Responsibilities:

Successfully led effort to transition departmental and project sites in the WSS 3.0 environment to the SharePoint 2010 environment.
R outinely assisted site owners by suggesting and developing alternatives for effective document organization on their SharePoint sites.
Successfully spearheaded the task of creating all project-related documentation - from the project's overall plan and process to weekly status reports.
Used Microsoft Word and Microsoft Visio to create project-related documentation; used Microsoft Publisher to design unique layout for weekly status report.
Maintained constant communication with various users, site owners, and stakeholders; provided periodic updates to Project Sponsor.

Documentation Intern

Confidential, Duluth, MN

Responsibilities:

Coordinated with Supervisor to develop and document procedures for pilot program that provided free technical support for Confidential staff and students.
Successfully led effort to design, document, and create content for entire project - from advertisement flier and waiver form to troubleshooting tickets and customer service survey.
Created a final progress report that documented the results of the pilot program and included personal recommendations for program improvement.
Maintained constant communication with Internship Coordinator, Supervisor, customers, and student technicians to ensure customer satisfaction.