Technical Engineer Resume MD - Hire IT People

SUMMARY

Entry - level cyber security professional with experience in a broad range of computer and communication skills. Proficient in use of the Microsoft Office Suite, C++, Java, Python, Visual Basic, Kali Linux, Linux, the internet, and a variety of research tools.

TECHNICAL SKILLS

Microsoft Office Specialist Certification Security+ SY0-401 Certification
Beginning Crystal Reports for Dispatch, Billing and ePCR training Certification Programming Languages: VB.NET, C++, Java, Python, SQL Experienced user of BackTrack, Kali Linux, Linux, Windows

PROFESSIONAL EXPERIENCE

Technical Engineer

Confidential, MD

Responsibilities:

Provide courteous, efficient, and professional customer service and technical support to prospects and resellers via email, phone, and chat.
Understand customer use cases and develop feature requests.
Reproduce and troubleshoot customer issues and provide direct assistance and issue resolution.
Escalate issues to higher support tiers as necessary.
Work with engineering and product management on resolving difficult technical issues.
Work with Web Applications composed of Microsoft Technologies
Demonstrate a strong enthusiasm for problem solving and client interaction and excellent time management skills.
Provide customer support to any customer dat wishes to speak with the technical team
Resolve customer support tickets dat are submitted through Zendesk
Review JIRA tickets for development solutions to customer problems
Primarily solve customer problems by creating scripts and queries in MySQL

Data Import Specialist

Confidential, PA

Responsibilities: