Technical Writer Resume Fort Knox, KY - Hire IT People

TECHNICAL SKILLS

SOFTWARE: Asset Suite, Passport, EMPAC, Oracle, Unix, AIX, MVS, Lotus Notes, Windows, Confidential Office, Reflections, MPE - IX

LANGUAGES: COBOL, SQL, LouisII, DBASE, Clipper, Unisys ECL, IPF, DMS, Oracle, MPEX, FoxPro, QUIZ, QTP, C, Basic

PROFESSIONAL EXPERIENCE

Confidential - Fort Knox, KY

Technical Writer / Documentation Specialist

Responsibilities:

Designed, created, and maintained technical documentation on Officer, Enlisted, and Reserve Management Systems.
Conducted and performed analysis, development and application design of requirement specifications to include application software for automated systems in the Army military personnel information systems directorate.
Prepared system documentation in accordance with DoD, agency, major command, and local standards.
Kept current with Quality Assurance Standards as pertains to documentation.
Utilized advanced programming techniques, interpreted designs, and worked with programs.
Performed in-depth analysis of automated and manual systems to accomplish design and programming assignment.
Prepared programming specifications for implementation by computer programmers.

Confidential - Marietta, GA

Technical Support Engineer

Responsibilities:

Developed and implemented quality assurance testing and validation routines on the Confidential suite of software generated by the company.
Analyzed software issues using SQL and other software tools and suggested functional specifications to improve the applications.
Designed issue tracking procedures and software for the company.
Developed and maintained software documentation the entire suite of products and procedures.
Provided training and assistance to new employees and clients.
Managed issue reporting and tracking for customer and internal issues.

Confidential - Atlanta, GA

Technical Support Engineer

Responsibilities:

Provided technical direction and advice regarding the implementation of software fixes and enhancements.
Utilized superior knowledge of COBOL and SQL to research and provide detailed information about necessary adjustments to the software.
Provided customers with assistance on installations, upgrades, and revisions to the software.
Observed system functions to identify problems; determined the accuracy and relevance of system information and outputs.
Provided software training to customers as required.

Confidential - Chapel Hill, NC

Programmer Analyst

Responsibilities:

Developed and maintained claims processing software utilizing extensive knowledge of COBOL.
Coordinated with claims processors to optimize systems and screens.
Debugged and troubleshot issues.
Provided training and documentation on new procedures.
Served as systems administrator and support.
Controlled systems access for over three hundred users and performed operating system upgrades.

Confidential - Saint Louis, MO

Customer Support Technician / Network Administrator

Responsibilities:

Provided customer support for LouisII and Louis/Link software.
Utilized expert knowledge of COBOL to diagnose and isolate software errors reported by customers.
Generated detailed issue reports identifying COBOL coding errors to be used by the developers to produce solutions.
Developed and performed Quality Assurance testing procedures on LouisII software.
Maintained Network Server, desktop systems, network printers, and peripherals.
Performed hardware and software repairs and upgrades.
Provided software and hardware support to company personnel.