Technical Writer Resume Los Gatos, CA - Hire IT People

SUMMARY

Technical Writer bringing 3+ years experience producing concise and engaging documentation to both technical and non - technical users. Superb organizational skills with strong commitment to customer success. Industry background in SaaS, video streaming, mobile technology and the Internet of Things (IoT).

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Los Gatos, CA

Technical Writer

Responsibilities:

Writing from scratch 40-page internal technical training manual Los Gatos dis Week, Los Gatos
Write, edit and publish articles related to local resources, events, and businesses
Edit ads, stories, and recent events for children’s section Alain Pinel Realtors, Saratoga
Wrote from scratch and published trifold brochure
Created content and published 25-page customer-facing marketing packet
Populated website and social media platforms with relevant industry content
Documented standard operating procedures and best practices Jasper Technologies, Inc., Mountain View, CA
Edited customer-facing Power Point sales presentations for sales team
Documented sales team workflows and published internally to Sales Team
Built contract management system and published to Sales Force Creative Cultures, Santa Cruz
Edited content for kick-starter video
Wrote and published TEMPeffective job description for executive search

Confidential, Mountain View, CA

Project Manager, Recruiting

Responsibilities:

Created job descriptions and recruiting documentation for hiring managers
Recorded, documented and published quarterly interview training videos internally
Wrote and published online content for job announcements and external events
Project managed: Be the Match 5K event, laptop decal and t-shirt collateral creation and distribution, meet-ups for engineer recruiting, and Colege Career Fair Tours

Confidential, Sunnyvale, CA

Technical Writer, Contract

Responsibilities:

Distilled, wrote, and created graphics content to acquire ISO 270001:2005 Certification, following industry standards
Interviewed five cross-functional departments to understand Software Development LifeCycle (SDLC)
Migrated and published content for engineering and three additional departments to new Wiki
Contract renewed four times

Confidential, Sunnyvale, CA

Documentation Specialist

Responsibilities:

Confidential, Saratoga, CA

Marketing and Documentation Coordinator

Responsibilities:

Created spec sheets and customer facing marketing collateral
Wrote eye catching ads and published to local newspaper by deadline
Generated online event and job announcements for internal and external audiences
Followed rigorous SOPs to support Research and Development group
Communicated frequently with engineers, graphic designers, and lead technical writer to ensure deadlines met with accuracy
Created and edited end-user documentation using PageMaker and Adobe
Wrote content describing eight machines and five team member biographies for internal machine-shop website
Developed one brochure, from eight, minimized translation costs
Edited 12-page end-user user manual into four pages, minimized translation costs
Created, from scratch, an illustrated end-user instruction guide. Graphics printed directly onto package, eliminating translation costs by 100%
Problem solved, managed priorities, maintained self-motivation, and inspired cooperation among team members to complete projects on time
Director extended offer of employment and remainder of colege to be paid