Lead Service Delivery Engineer/ Solutions Engineer Resume

SUMMARY

As a solution engineer I’m looking to continue my career path in a technical role through a customer - facing, partner enablement, and prospects assistance where I maintain great customer relationships.
I’ve been working as a successful Solutions Engineer and Sales Engineer that has great technical knowledge, excellent demonstration skills, and great social abilities to guide all participants in understanding products capabilities in their environment.

TECHNICAL SKILLS

Web Application Security: Metasploit and Python.

Intrusion Detection: Security Onion, Snort, and zIPS ( Confidential solution).

DevOps Tools: Performing app builds with continuous integrations over CURL, Jenkins and Postman through API commands including JavaScript. Generating progressive web apps.

Security Tools: Binary Code Management, F5 Anti-Bot, Bettercap, NMAP, and Splunk.

Containerized Solutions: Docker, Microsoft Azure Container, and Samsung Knox.

Operating Systems: Mac OSX, Kali Linux, Red Hat, CentOS, Debian, Windows 7, 8.1, 10, XP, Windows Server 2008, Windows Server 2012, and Windows Server 2016,.

Enterprise Mobility Management: VMware AirWatch, BlackBerry UEM, MobileIron, IBM Maas360, Good Control, and Microsoft Intune/

Identity Management Solutions: F5 Access Policy Manager, Okta Identity SSO, Azure Identity, ADFS, LDAP authentication, & ONE Login.

PROFESSIONAL EXPERIENCE

Confidential

Lead Service Delivery Engineer/ Solutions Engineer

Responsibilities:

Effectively maintain great customer relationships for excellent renewals while assisting in building mobile apps meeting all of their needs within their infrastructure and operations.
Productively on-board new customers with successful on-boarding and training.
I regularly validate new features with application servers for our Solutions Engineering team’s use with customers’ use cases through excellent management of our lab.
Deliver product demonstrations and technical presentations to prospects while engaging them with our products during POCs and trials effectively bringing in new customers.
Compose effective product documentation and insightful product videos for deployments with prospects and customers.
Regularly collaborate and solve complex cases with engineering, QA, and research & development teams.

Confidential

Senior Sales Engineer

Responsibilities:

I succeeded as the only Sales Engineer for the top earning Sales Representative at Confidential .
Built and maintained good customer relationships as the technical point of contact that guided others in using products in their organization.
Covered 100% of enterprise accounts for Confidential in the United States.
Drove company revenue of Teleconferencing Solutions up 20% that provided Real-Time Communication.
Delivered technical demonstrations, assistance, and integrations for all prospects.

Confidential

Sales Engineer

Responsibilities:

Greatly assisted 2 of the top 5 earning Sales Representatives as their only Sales Engineer.
Accomplished all difficult performance goals through leading the team of 4 different Sales Engineers, provided product feedback to the product team, greatly assisted Customer Success with on-boarding new customers, assisted 2 of the top company Sales Representatives and many Re-Sellers.
Gained excellent large customers for Confidential in Telstra, Facebook, Equifax, Westpac, and others.
Drove company revenue of Mobile Device Security solutions.
Lead team of 5 Sales Engineers and greatly assisted all Sales Engineers.
Regularly maintained active product and company documentation.
Performed many product presentations and demonstrations.
Worked regularly with product, engineering, security research, and QA to manage customer requests.

Confidential

Systems Administrator / Network Engineer

Responsibilities:

Diagnosed and resolved technical problems over the phone, email, remotely, and onsite with many.
Provided Sev. 1 support and was the highest escalation point for all our clients.
Installed new workstations, servers, and hosted services and migrated existing applications.
Maintained all server infrastructure and managed backups complete with disaster recovery data plans.
Managed security and malware protection for all our clients.
Documented technical procedures, processes, and solutions.

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