Technical Writer Resume NJ - Hire IT People

OBJECTIVE

Experienced as a Technical Writer/Business Analyst, Learning and Development Professional, and producing end - user training documentation and Classroom Training Criteria and support, and User Testing. Experienced Software Training Facilitator (Classroom Venue utilizing both WebEx for Software Applications and Salesforce).
Strong knowledge of the Software Development Life Cycle (SDLC).

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, NJ

Technical Writer

Responsibilities:

Primary liaison between the business stakeholders and technology teams in planning, directing, and conducting the analysis of business problems. Understanding business partner’s needs and system issues, and recommend creative and viable solutions. Participate in all phases of the software development life cycle. Projects range from minor enhancements to large scale system implementations.
Excellent verbal and written communication skills.
Research and analyze processes and systems to write requirements and process flows.
Suggest and create process solutions to identified business needs.
Excellent ability to work alongside Business, team members, developers and onshore and offshore teams.
Review the system requirements with the development team.
Review the test plan.
Develop test scripts.
Assist in User Testing for Deployment.
Work alongside Service Now team to develop documentation for user issues.
Create detailed user documents/manuals.
Collaborate with the project team to ensure delivery of documentation.
Serve as a subject matter expert for business systems and conducts classroom training to business users.
Support C.E.R.A. Reinsurance Team on Onboarding issues and JIRA Training.
Embracing Agile Methodology.

Confidential, Whitehouse, NJ

Instructional Aide

Responsibilities:

Assist in the implementation of Individual Education Plans for the students and monitor their progress.
Provide support for individual students inside and outside the classroom to enable them to fully participate in activities.
Work with other professionals, such as speech therapist, social worker, occupational and physical therapists.
Assist classroom teachers with maintaining student records
Support students with emotional or behavior concerns and assist them in developing appropriate social skills.

Confidential

Technical Writer

Responsibilities:

Planned, designed and authored technical documentation and related materials as required.
Created and modified technical documentation including narratives and flowcharts.
Prepared charts, graphs and forms to correspond with technical documentation.

Confidential

Facilitator/Technical Writer

Responsibilities:

Assist Trainer in classroom to ensure all deliverables are successfully completed. Software training on Salesforce.com for Pharmaceutical sales representatives.
Assure participants have all updated software on devices running proficiently.
Work with participants during classroom to assure they stay on task and have a clear understanding of the content presented to them.
Work with trainer setting up classroom, distributing all course materials.
Assure all deliverables are met for participants are successful.

Confidential

Technical Writer

Responsibilities:

Interfaced with software developers to produce a new pricing model for business users.
Created new end-user SOP documentation and revised existing documentation.
Led key stakeholder meetings with offshore software developers to identify processes for end-user needs.
Created installation guides and quick reference cards.
Created workflows and diagrams in VISIO and Power Point.
Utilized SharePoint to manage document revisions for new pricing model.

Confidential

E-Learning Coordinator

Responsibilities:

Created and revised class criteria and training documents for both new and required online courses.
Updated registration, migrated records, ran reports and maintained internal tools and databases for deployment of all departments in Clinical Research.
Managed revisions/updates required in catalogs.
Interfaced with key stakeholders to identify requirements in the system.
Created Power Point presentations.