Sr. Technical Writer Resume Santa Ana, CA - Hire IT People

SUMMARY

Writing technical and user documentation for software, hardware, network, and information systems
Analyzing and documenting business processes, policies, and procedures
Creating online help
Editing technical documentation

TECHNICAL SKILLS

RoboHelp, Captivate (RoboDemo), FrameMaker, Macromedia Dreamweaver, FrontPage, MadCap Flare, Microsoft SharePoint
IBM Rational ClearCase, IBM Rational ClearQuest, Microsoft Visio
Acrobat, Photoshop, PaintShop Pro, Java, HTML, Dynamic HTML Writing, Visual SourceSafe, ISPF/TSO - Mainframe, Macromedia Fireworks, Macromedia Flash, Microsoft Excel, Microsoft Power Point, Microsoft Publisher, Microsoft Word, SnagIt, Lotus Notes

PROFESSIONAL EXPERIENCE

Sr. Technical Writer

Confidential, Santa Ana, CA

Responsibilities:

Documented corporate information technology, network infrastructure systems (such as WAN, LAN, and network servers), and software applications, using best practices found in ITIL IT-Service Management, version 2.
Developed, maintained, and published documentation online using Microsoft Office SharePoint Server 2007.
Developed training and simulation demonstrations for use with online documentation.
Interviewed various information technology subject matter experts to write and publish policies and procedures.
Responsibilities also included writing, editing, formatting documents and manuals for review and approval, and coordinating the review and approval process.

Sr. Technical Writer / Project Manager

Confidential , Orange, CA

Responsibilities:

Documented mortgage software applications for internal and external use.
Developed, maintained, and published online documentation, contextual help, and online training demos for use on the corporate intranet.
Used beta versions and specification documents of internally-developed software to create documentation and provide feedback to developers before software was released.
Managed projects and led technical writing team in documenting mortgage software applications for the Loan Servicing division.
Mentored new associates in the department.
Created and conducted internal training courses for co-workers to ensure best practices were used by the department.
Developed an internal department Web site to use as a centralized communication tool amongst all teams.
Worked with various loan policy subject matter experts in order to write and publish policies and procedures.
Responsibilities also included writing, editing, formatting documents and manuals for review and approval; coordinating the review and approval process; verifying that all business partners are notified and copied on all policy updates.
Helped lead a research project to migrate to a new authoring tool, tasks included cost analysis, developing requirements, and research.

Sr. Technical Writer

Confidential, Irvine, CA

Responsibilities:

Developed and maintained online documentation for use on the corporate intranet.
Acted as a team lead for technical writers.
Reviewed documentation, researched and interviewed various loan policy subject matter experts to complete technical writing projects for the company’s Loan Policy and Procedures manuals.
Identified appropriate forms of communications to use in distributing information on new products, programs, or revisions.

Documentation Specialist

Confidential, Orange, CA

Responsibilities:

Developed new and existing documentation, user manuals, and reference manuals for processing department.
Developed cost/time saving measures for department, while working with various levels of management, technical consultants, trainers, and customers.
Developed various technical publications department guidelines and processes, including style guides, editing processes, and publication lifecycles.
As a direct result of contributions, the quality of publications improved, customer service costs reduced, and the user community's productivity increased.