OBJECTIVE

• Expert technical writer with 28 years of writing, business analysis, security, system administration and project management experience seeks her next challenge.
• Detailed knowledge of software development, cable/ telecommunications, pharmaceutical, publishing, and financial/insurance industries, including compliance, policies and standards.
• Thrives in agile environments, with team or standalone, on site or remote.

TECHNICAL SKILLS

• AIX
• MS - DOS
• BSD UNIX 4.2, NetBSD, FreeBSD
• Pyramid OS
• HP/UX
• Solaris and SUN OS
• IBM OS/2
• UNIX System V
• Linux (various)
• UnixWare
• Mac OS X
• Windows NT/2000/XP/Vista/7/8/10
• Basic cgi, Perl, Python
• C
• HTML, CSS, DHTML, DITA, RSS, XML
• C++
• Java, Javascript, J++
• Informix
• Ingres
• NoSQL
• Oracle
• Lotus Notes, Domino
• Paradox
• Microsoft Access
• SharePoint 2007, 2010, 2013
• MongoDB
• SQL Server
• MySQL
• Sybase
• Adobe Acrobat Professional git, PVCS, sccs, Subversion
• Proofreading, editing
• Adobe Captivate
• Google Docs
• Rally
• Adobe Illustrator
• Google Drive
• Remedy
• Adobe Muse
• Google Hangouts
• RoboHELP, RoboHTML
• Adobe Photoshop
• Jira
• RSA Archer
• Airwatch MDM
• Leankit
• ServiceNow
• Amazon Workspaces AWS
• Mailchimp
• Skycure awk, nawk, sed, make
• Markdown
• Splunk
• Confluence
• Microsoft Excel
• SnagIt
• Content Management
• Microsoft PowerPoint
• Tableau
• Crystal Reports
• Microsoft Word
• Trello cshell, kshell, shell, tshell
• MobileIron MDM
• Twitter Analytics ed, vi, emacs nroff, troff
• Visio
• Doc-to-Help
• Office 365
• Workboard
• Docker pic, cip, tbl, eqn, mm
• Yammer
• F5
• PowerShell
• YouTube
• FrameMaker

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia PA

Senior Technical Writer/Analyst

Responsibilities:

• Interacting with general counsel, GCISO, CPISO, EVPs, SVPs, other senior leaders, and architects, to clarify and strengthen security policies, standards, and guidelines. Governance and MAP remediation. Writing, revising, proofreading, editing.
• Writing, revising, proofreading and editing security operations procedures, secure coding procedures, monthly article to employee population (1 40,000+) on security topics. Weekly security team internal newsletter (200 audience), infographic design, web sites, PR, DNC Convention top ten security tips, other related technical and end user manuals. Expert in Excel, Word, PowerPoint and Visio.
• Annual roadshow to sites throughout the United States, including web design, game design and QA, organization materials, scheduling. Academic and industry conference, CyberSEED, now in its third year, includes capture the flag, secure coding hackathon, social engineering challenge, lightning talks, and world-class speakers. Social media, PR, and web design, technical planning and communications, organizing, working with speakers, sponsors, partners, and vendors.

Confidential

Senior Communications Specialist

Responsibilities:

• Scrum master for Communications on Office 365, AWS/BYOD, and mobile end point security projects.
• Writing, proofreading, editing and publishing all communications including user guides, quick references, help guides, mobile security and BYOD policies, FAQs, installation guides, town hall trainings and other materials. Audience is product champions, suppliers, sponsors, management, VIPs and end users in each business unit and global operating company (180,000 total). Expert in tools inc luding website design (HTML/CSS), wikis, SharePoint, Confluence, Leankit, Adobe Acrobat, Excel, Word, Vision, PowerPoint and other content and product management systems.
• Designing, writing, revising, proofreading and editing playbooks, plans, product updates, and quarterly and annual reports.
• Liaising with product owners for all global infrastructure and end user computing initiatives, providing communications as well as product and project management support to meet product commitments.
• Reviewing, documenting, and revising plans, user guides, functionality and stakeholder matrices, training materials, and FAQs for mobile end point security product; pivotal member of controlled introduction team.
• Troubleshooting installation and use issues for Office 365, AWS/BYOD and mobile end point security products; among first controlled introduction and proof of concept (PoC) users/testers. Communicating urgent workarounds to PoC community and documenting testing issues on internal content management systems including web sites (HTML/CSS), wikis, Confluence, and SharePoint.
• Communicating and addressing Office 365 and AWS/BYOD issues and complaints from VIPs, sponsors, suppliers, and end user employees/consultants across all global operating companies.

Confidential, Philadelphia PA

Senior Technical Writer

Responsibilities:

• Designing and developing X1 incident and release communication playbook, using ITIL and SDLC methods per client standards, working with division and national teams. Coordinating streamlined communications processes across internal and new multiple-system operator partner teams. Devising 170-point incident interaction diagram for clarity, distilling into 10-step 1-page checklist. Superior performance led to checklist and diagram adoption by CTO and other leaders, aiding board member discussions, significantly reducing pain points across many areas. Exper t in Word and Excel.
• Setting standards for agile “just enough” release and runbook development documentation, assisting teams in meeting documentation requirements where release cycles (sprints) of one week or less are common and delivery dates are highly changeable. Creating and revising templates and checklists. Exper t in Word, Excel, Visio and PowerPoint.
• Live transcribing scrums as well as design sync meetings to assure release information and design requirements are accurate as rapid agile release details morph.
• Developing change control board standard operating procedures, internal team and external training materials, and design documentation for integration between Jira, Remedy and ServiceNow ticketing systems.
• Updating change tickets during daily change control board meetings; team reviews ~400 changes per week.
• Testing and reporting on design changes in sandboxed Jira and ServiceNow environments, leading to improved performance and usability for change and release management teams during system transitions.
• Revising format for senior leadership team two week look-ahead plan, increasing usability and clarity. Assisting change managers in editing plan, keeping it up to date and ready for presentation daily.
• Locating, revising, and publishing release notes across all X1 platform system elements weekly, assuring availability for division and field staff on an open SharePoint site. Following up with teams about missing release notes. Archiving release notes as appropriate.
• Creating a comprehensive (2000+ term) searchable glossary by researching and collating terms and acronyms across organization-wide Confluence and SharePoint content, providing to all headquarters, division and national staff, eliminating confusion and frustration during onboarding and all project phases.
• Archiving out-of-date content on Confluence, SharePoint, wikis, websites and other content management sites, establishing archival procedures.

Confidential, Washington DC

Senior Technical Writer, Security Specialist

Responsibilities:

• Creating, writing, and editing documents using ITIL and SDLC methods to support federal government contract activities using expert skills in Word, Excel, Visio and PowerPoint, mainly for IRS.
• Reviewing existing documentation for Oracle JBOSS integration audit platform, assuring compliance with NIST security standards.
• Guiding technical and engineering teams to consensus, assuring documentation quality, posting to SharePoint, Confluence, wikis, web sites and other content management sites.
• Public trust security clearance.