Special Services Associate Resume
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SUMMARY
- I am writing you to express my interest in a technical support position within your company. I have a lot of past experiences and skills that I believe would be a great match for this position.
- I have a strong knowledge of computers backed by experience I have gained in the past 10 years. In my previous positions, I managed many large accounts requiring maintenance, technical expertise and in - depth network troubleshooting. I was the trainer, liaison, and on-call support for RL Confidential as well as many large school districts.
- I am certain that my experience and skill set would make me a great candidate for this position as well as a great asset to your company. Please give me a call at the number above to schedule an interview at your convenience. I appreciate your consideration and look forward to hearing from you.
PROFESSIONAL EXPERIENCE
Special Services Associate
Confidential
Responsibilities:
- Provide fast, friendly service for customers and employees
- Create/Maintain in-store/online/special orders
- Organize and oversee projects for other departments
- Knowledge about use of products to qualify sales
- In-depth knowledge of store systems/departments/responsibilities
Electrical Associate
Confidential
Responsibilities:
- Provide fast, friendly service
- Greet, qualify, recommend and close every customer
- Work in cooperation with other departments
- Learning about use of products to qualify sales
- Assist with projects in multiple departments
SR. Technical Support
Confidential
Responsibilities:
- Assist all reps in resolving customer issues
- Work with escalated customers
- Training on advanced technical subjects
- Provide support for special projects
- Assist with remote services, data tasks
Technical Support
Confidential
Responsibilities:
- Handle Level II technical support questions via telephone/email/chat
- Data transfer, merge, repair and retrieval
- Remote installation and troubleshooting services
- Mentor, train and support fellow tech reps
- Assist with projects defined by other departments
Customer Support
Confidential
Responsibilities:
- Customer service
- Computer literacy
- Expediently answer all incoming customer contact
- General product information
- Program use with current products
- Assist web and download customers
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