SUMMARY

Self motivated, personable Confidential support professional seeking Confidential position.

TECHNICAL SKILLS

• Microsoft Excel
• iOS / Android
• Microsoft Word
• Windows 10, 8, 7
• PowerPoint
• Website Design
• Office 365
• A+ Knowledge

PROFESSIONAL EXPERIENCE

Confidential, TAMPA, FL. 33610

Assistant Field Technician - Citi Tampa Campus

Responsible for the Audio/Video equipment, PC and Cisco phones for entire Tampa Campus

Conference and Huddle Rooms is functioning properly. Troubleshooting Confidential issues encounter and resolving it.

Responsible for using VMware Horizon to troubleshoot PC Confidential issues related to

Conference and Huddle rooms. The audio /video Confidential issues unresolved during conference

rooms health check, I would then notified A/V technicians via email.

Responsible for sending 3 reports per week to various personnel in upper management for

the entire campus Audio Video conference rooms and Huddle room checks.

The reports includes Confidential issues found during conference room checks and what

was done to resolved the Confidential issues. The Excel spreadsheet indicates the equipment

audio,video was tested for proper functions and the Cisco phone is working properly.

Assisted the PC build team by using the BIOS for building PCs,verifying the software is

downloaded properly to the PCs. Using Confidential Management on PCs to set-up password

login for end users and updating McAfee anti-virus on the PCs. Also responsible with scanning

and maintaining PC inventories.

Confidential, TAMPA, Fl.

Field PC Technician - Contractor

ssisting companies with Confidential week to Confidential month projects with PC work stations relocation

set-ups, mapping printers, dual monitors and VoIP set-ups, used Malwarebytes for viruses

removal and connectivity issues.

Responsible for onsite support with mapping drives, email configuration or remoting using

Teamviewer or LogMeIn Rescue.

Onsite support for customers needing wifi printer configuration and customers needing help

using Konica Minolta multi-function printers or with Confidential issues.

Confidential,TAMPA, FL. 33618

Help Desk

Handling Confidential inbound calls ranging from employees to directors on three different

accounts which includes United Rental, Elizabeth Arden, and SGS.

• Using three different ticketing systems to document, resolved their Confidential issue or escalate.
• Used Citrix Servers to troubleshoot and Active Directory to unlock accounts, reset passwords

and to verify which end users are authorize to use certain applications.

• Used TeamViewer, WebEx, DameWare to remote and resolve Confidential issues ranging

from email configuration, mapping printers, mapping drives to Microsoft getting error message.

• Responsible for sending email request to Directors to obtain authorization rights to install software applications for their employees.
• Assisting VPN end users having connectivity issue with VPN Cisco AnyConnect.
• Handle calls with encryption lock status on laptops and use PGP tool to generate unlock codes.
• Verify inbound calls are not in account lockouts status by using Lockout Status tool.
• Using Rental Man software to assisted United Rental clients with printing issues, configuring their printers, enabling end users who have been disable and other functionality of the software.
• Responsible for remote of POS systems, troubleshooting and using the Ip Addresses in What’s Up Gold to check for internet connectivity issues.
• Troubleshooting Verifone credit card machines.

Confidential, TAMPA, FL. 33602

Technical Support

• Responsible for processing CRM tickets with property information into iValet 3 software.
• Responsible for learning the iV3 desktop software and the App during migration process.

Handled inbound Confidential calls from District Mangers, Service Valets nationwide who used

the V3Admin. portal with functionalities on Ipads and downloading V3 App for smartphones.

Assisting District Managers with configuring email on Ipads and relocating PC work stations.

• Responsible for doing conference calls, remote PC sessions with District Mangers and upper management. Using a check list as guide to indicate necessary data for new properties launch.

Other duties include using Track It ticketing system to create tickets for Confidential issue

service valets, DM’s may encounter with V3 App on their Android, iphone and the use of SharePoint. Monitor server issues using SolarWinds and wrote end of night report to manger.

Escalated unresolved V3 App Confidential issues to developers by using their ticketing system.

Confidential, USA, TAMPA, FL .

Help Desk- Bilingual- Lead

Handled high volume Confidential support calls from QVC clients with computers and tablets.

Assisting customers with Confidential issue on Android Tablets, Ipad, Hewlett Packard, AcersDell, Kindle Fire HD. Also assisted with WiFi connectivity issues, Apps and mapping Drive.

Responsible for creating tickets on every call using Help Desk ticketing system and

document their Confidential issues and resolutions.

Assisted customers with Confidential set-up issues, Window 8 issues, Microsoft Office Outlook e-mail configuration via phone or using LogMeIn Rescue or TeamViewer.

Assisted customers with Internet connectivity issue, safe mode, reset to factory settingMicrosoft Account login issues and questions related to viruses, McAfee and Trend Micro.

Confidential, TAMPA, FL. Temporary position

IBM Help Desk

Responsible for inbound Weight Watcher Employees Confidential support calls.

Responsible for handling calls, using Active Directory for login issues, Field

Portal installation, Windows /Mac compatible issues and updating certificates.

Responsible for assisting employees with printing issue, utilizing knowledge

base, creating ServiceNow tickets, using tech chat and remote access.