Senior Product Specialist/Senior Promotional Writer Resume Westwood, MA - Hire IT People

SUMMARY:

Position in technical or marcomm documentation

COMPUTER SKILLS:

Operating Systems: Windows 10

Applications: RoboHelp; FrameMaker Microsoft Word; Microsoft Excel; Microsoft Paint; SmartDraw; Paint Shop Pro; Microsoft FrontPage; TextPad; Microsoft Access

Programming Languages: C; MAGIC Programmer Training; HTML; CSS

PROFESSIONAL EXPERIENCE:

Confidential, Westwood, MA

Senior Product Specialist/Senior Promotional Writer

Responsibilities:

Composed and edited materials for upper management.
Developed and maintained Issues Monitoring web site.
Served as sole point person for responding to all RFP inquiries related to the Patient Care and Patient Safety (PCS) and Surgical Services (SUR) solutions.
Coordinated and responded to RFPs, work with Marketing and Sales staff to ensure RFPs meet deadlines and specifications.
Documented and maintained detailed Wiki of frequent RFP questions and answers for the PCS and ORM solutions.
Generated collateral materials, including product briefs and flyers
Translated and responded to Spanish RFPs.

Project Coordinator

Confidential

Responsibilities:

Ensured the timely production of online product documentation, including online Help, hard copy user manuals, and release notes.
Established and communicate documentation procedures, standards, and templates.
Created System Conventions Help project for new UI.
Structured and coordinated quarterly training program for 45 Development Specialists and 18 Technical Writers.
Mentored entry - , mid-, and senior-level Technical Writers.
Participated in Director and VP meetings, wrote quarterly reports for Directors regarding documentation updates and issues.
Monitored project schedules and managed writer assignments throughout the project cycle, tracked project completion information.
Conducted QA validation testing.
Supervised group of nine Technical and Senior Technical Writers.
Responsible for timely delivery of on-line Help documentation and release notes to coincide with multiple releases and service releases (16 products and four product lines).
Responsible for staff development, including training, quarterly evaluations, and annual reviews.
Developed and communicated expected standards of performance for all employees.

Senior Technical Writer

Confidential

Responsibilities:

Analyzed, distributed, and tracked all MIS documentation assignments for 30 writers.
Supervised and conducted online Help training for all new Confidential hires.

Technical Writer

Confidential

Responsibilities:

Used RoboHelp to create conceptual and task-based online documentation (topics, jumps, popups, inter-module links, indices, TOCs); created graphics, including screen shots, flowcharts, and SHED files.
Used functional specifications and other source material, including interviews with Development, QA, and Implementation, to research software enhancements and bugs.
Wrote, edited, and proofread all online documentation for the following applications (MAGIC, Client/Server, and Thin Server platforms): Medical Information Systems (MIS); Internet Gateway (web application); and Imaging & Therapeutic Services (ITS)
Peer edited documentation.
Created and added online QRC (Quick Reference Card) Help projects to all Client/Server applications.
Established and managed documentation schedules; performed daily analysis of DTS (Development Tracking System) to determine documentation needs; wrote and transmitted release notes.
Used Microsoft FrontPage to link WebHelp to the online Confidential ITP (Implementation Training Program) and IRG (Integration Reference Guide); wrote and maintained departmental Intranet site
Member of both Style and Graphics Committees; established policies and procedures for the Documentation group.

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Senior Product Specialist/senior Promotional Writer Resume

Westwood, MA

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