SUMMARY

• Significant technical experience with PowerShell, Windows Server, and System Center
• Experienced individual contributor and project lead with 20+ years’ experience
• Ability to see the “big picture” and not lose sight of details to deliver business impact
• Proven track record of successful process implementation and driving shared goals across multiple groups
• Passionate about privacy and ‘new’ technology
• Broad understanding of customer needs and ability to articulate/extrapolate to business initiatives Personal Competency Highlights
• Demonstrated success managing multiple projects and independent decisions to drive optimal results
• Innovative/creative problem solving skills
• Proven project management and content planning leader
• Strong communication and presentation skills
• Effective and organized; focused on delivery of results
• Motivated and goal - oriented; vivacious and outgoing

PROFESSIONAL EXPERIENCE

Confidential

Site Operations Lead

Responsibilities:

• Drive strategy and implementation on careers.microsoft.com.
• Ensure site compliance for security, privacy, and accessibility (acting privacy and legal champ for site).
• Coordinate reviews and integration with IT organization, Global Talent Acquisition, and Marketing teams.
• Validate content pages for the confdential website.
• Ensure design and functionality of each web page matches specifications.
• Ensure content is consistent with specifications and standard content guidelines.
• File bugs and verify each bug fix prior to deployment.
• Coordinate and deploy weekly content updates and monthly platform updates to the website.
• Run triage meetings and determine, in conjunction with PM and Development, the targeted fix for each bug and projected targeted timeframe.

Confidential

Owner

Responsibilities:

• Write Software Development Kit content for iOS, Android, and ASP.NET platforms.
• Create text for website and social media content.
• Provide UI text to design team.

Confidential

Senior Technical Writer & Writing Lead

Responsibilities:

• Defined strategy, content plan, and implementation for System Center PowerShell, MDOP technologies, and Microsoft Azure key technologies.
• Managed PowerShell vendor writing team to ensure content written consistent with QA guidelines.
• Developed and tested PowerShell scripts and cmdlets for operating system product releases.
• Coordinated with external groups for release management, editing, and localization to meet delivery timelines.
• Scheduled and participated in UI/Error text reviews, security reviews, threat modeling and related compliance activities.
• Performed writer workload balancing and acted as primary contact for engineering organization.
• Represented Microsoft at various customer-facing external events including MMS, TAP, and other internal events.
• Served as VMM Privacy Champion, providing guidance to product team on privacy requirements and signing off on product privacy compliance prior to shipping.
• Owned and maintained MSDUA web portal (SharePoint 2010).

Confidential

Program Manager

Responsibilities:

• Owned Exchange Labs Release Management providing guidance to product team on legal and privacy requirements; maintained service release schedule; coordinated with cross-group partners to ensure timeliness of deliverables, lead compliance reviews, worked with Global Foundation Services to onboard datacenter and complete migration, ran Exchange Labs War team.
• Maintained the Exchange team SharePoint Portal and provided administration, permissions management, technical assistance, created single specification repository where all Functional, Design, Test, Task, Threat Analysis, and Unified Feature specifications for Exchange 14 are stored, and created Functional, Design, and Task specification templates integrated with SharePoint.
• Worked at the Exchange and Exchange Hosted Services booths at TechEd 2007.

Content Architect

Responsibilities:

• Created and acted as Content Strategist for the Exchange TechCenter
• Developed a Unified Content Model with other Content Architects, Marketing representatives, and Customer Support Services.
• Ran the Exchange User Education content triage process.
• Developed a corresponding continuous publication model for WSS products.
• Partnered with Marketing, MS Learning, SMSG Readiness, CSS, and other Exchange content groups to coordinate the overall content set for the next version of Exchange.
• Prepared presentations for and attended executive (VP-level) reviews.
• Worked at TechEd and IT Forum (US and abroad).

Technical Lead

Responsibilities:

• Assumed scheduling and assigned writing resources for the Exchange Server 2003 documentation set.
• Served as acting Release Manager.
• Established a continuous publishing model for Exchange UE.
• Assisted in editorial resourcing.
• Wrote IT-Pro content when extra resources were needed.

Lead Programmer Writer

Responsibilities:

• Wrote conceptual and reference topics for the Exchange Software Development Kit; tested and reviewed code samples.
• Initiated, scheduled, and participated in security review procedures for developer documentation.
• Conducted customer focus groups at Microsoft Exchange Conferences and presented at TechEd Europe and Japan; performed site visits in England and France.

Confidential

Programmer/Writer

Responsibilities:

• Wrote the Exchange Instant Messaging Software Development Kit.

Technical Writer

Responsibilities:

• Wrote help documentation for internal tools.
• Developed custom help documentation for Siebel system.
• Developed and delivered training for Siebel system.