Manager, Technical Communications Resume

SUMMARY

Writer, trainer, scrum master, project manager, and support professional with 20 years of experience working for clients in the software development, financial, legal, medical, and publishing industries.
Repeatedly ahead of schedule and under - budget on numerous projects.
Solid understanding of web design and user acceptance testing.

PROFESSIONAL EXPERIENCE

Confidential

Manager, Technical Communications

Responsibilities:

Managing technical writing team to produce documentation for end-to-end ad-serving platform
Working with multiple departments to create documentation for a wide-variety of uses for multiple audiences
Creating videos for both internal and external use with Camtasia software
Performing training on ad-serving platform for both internal and external users
Filing bug tickets using JIRA as well as setting up knowledge-base articles using Confluence for application support
Serving as interim JIRA/Confluence administrator
Teaching Agile and scrum methodology to developers and other members of Confidential
Teaching technical writing team to use Madcap Flare integrated with git repositories on change-management control

Confidential

Manager

Responsibilities:

Documenting and writing specifications for Mobile First projects and also to in corporate Responsive Design concepts
Jira and Confluence administration
Creating Runbooks, Disaster Recovery (DR) procedure documents, and Business Continuity (BC) plans
Using PowerPoint and Captivate to create interactive tutorials and quizzes
Writing online help using MadCap Flare
Creating subversion (SVN) repositories to maintain version control for all documentation created
Managing Sharepoint repositories to create shareable content across multiple locations and user communities
Answering highly technical questionnaires about cloud-based platforms and capabilities

Confidential

Technical Writer

Responsibilities:

API/SDK Documentation
Confluence administrator to create wiki-based documentation system
Data Dictionaries
Edited XML source files to create both external (non-user) and internal (developer) documentation
Evaluated help tools to create online help systems to serve a variety of audiences

Confidential

Technical Writer

Responsibilities:

Wrote process and procedure documents for internal and external audiences based on interviews and user stories
Wrote specs and requirements with input from multiple audiences to user stories using Jira
Tested and documented new technology for both internal and external audiences to deliver ad-serving activity-based technology
Wrote marketing materials for sales team to educate in-house staff as well as external clients
Created Runbooks, Disaster Recovery (DR) procedure documents, and Business Continuity (BC) plans

Confidential

Senior Technical Writer

Responsibilities:

Updated Runbooks and Disaster Recovery (DR) and Business Continuity (BC) plans based on interviews with existing staff as well as reviewing existing processes and procedures
Created and maintained product user guides, release notes, data dictionaries, white papers, installation guides, SOPs, and other product documentation working with business analysts, software developers, and financial engineers
Managed the company wiki and blog sites to disseminate information to both internal and external audience
Worked with product managers and analysts to define the scope of the documentation content.
Maintained and updated the company’s intranet product site
Coordinated and led semi-annual release training sessions
Researched and recommended alternative methods for delivery of product documentation

Confidential

Technical Writer

Responsibilities:

Reviewed and edited corporate communications and technical writing by team members for clarity and consistency
Documented and reviewed requirements with product and project team members
Distributed updates of key documents for developer and client firms
Redeveloped current technical documentation in terms of content and style