PROFESSIONAL SUMMARY:

I am a professional technical writer with a strong background in Agile and Waterfall project management methodologies as well as strong experience in requirements gathering and validation. My skills are strong in developing clear and effective online user help, user guides, materials, process documentation, systems analysis, use cases and story cards, and diagramming processes. I am a highly effective communicator and work well against deadline.

TECHNICAL SKILLS:

Frameworks: Agile, Waterfall

Process Expertise: Technical Writing and Editing, User Acceptance Testing, Service Compliance Management, Process Improvement, Root Cause Analysis, Metric Development, Software Enhancement, Requirements Gathering, Business Requirements Analysis, SDLC, ITIL

Tools: Microsoft Project, Microsoft Office (Word, Excel, Powerpoint), Adobe Technical Suite (including RoboHelp), MadCap, Visio, NetMeeting, Novell, Lotus Notes, SQL, HTML, Visual Basic for Applications, Subversion, Sharepoint, Rational Requirements Composer (RRC), ReqPro

PROFESSIONAL EXPERIENCE:

Confidential

Lead Requirements Analyst

Responsibilities:

• Lead requirements analyst on an agile line for internal software development
• Analyzed as - is state; developed to-be functional models for processes
• Elicited and validated requirements through JADs
• Maintained workload assignments for a four-analyst team
• Maintained and verified backlog health

Confidential

Technical Writer/Requirements Analyst

Responsibilities:

• Produced user documentation (written—both hardcopy and online) and supporting system documentation
• Elicited and validated requirements through JADs
• Developed as-is and to-be process models
• Produced screenshot, flow charts, and system diagrams
• Wrote and executed UATs
• Researched, verified, and wrote requirements documents for enterprise-wide systems
• Coordinated developers and database analysts to provide scrubbed data for UATs and to verify technical requirements prior to approval
• Documented and communicated UAT results, working with developers and data analysts where necessary to address concerns, worked to obtain final approval and sign-off for system enhancements and new applications prior to implementation
• Acted as liaison/internal consultant during implementation to address questions/concerns from user audience

Confidential

Technical Writer

Responsibilities:

• Produced addenda and custom documentation for laser and pin-stamp identification systems—online user help and print

Confidential

Technical Writer/Project Manager

Responsibilities:

• Wrote/implemented online user help, multimedia assistance (embedded video demonstrating procedures), policy guides, system documentation
• Produced end user documentation for customized gaming and virtual reality simulation applications targeted to train military personnel, gamers, and virtual conference attendees
• Produced data flow models, system diagrams, as-is and to-be models
• Performed onsite technical editing and material development for a research effort at Fort Monmouth
• Developed online and print end-user materials in a variety of formats: HTML, streaming video, hardcopy, Flash-based Captivate modules
• Researched, developed, scripted/wrote, and incorporated video materials into a cadre system for anti-IED
• Managed product documentation for a software products division
• Documentation repository management via Subversion, Sharepoint, and RoboHelp Server

Confidential

Technical Writer

Responsibilities:

• Produced written technical material to support end-user for an enterprise-wide advertising system
• Worked closely with system’s offshore vendor to review and edit product definition materials and ensure accuracy
• Worked with customer call center and retail advertising department to create concise materials
• Rewrote source materials from vendor to target audience for comprehension and quick learning ability using Flesch-Kincaid reading scales
• Produced job aids, technical and business glossaries for a common language for project participants
• Updated existing advertising sales policies to support new advertising system

Confidential

Independent Consulting Technical Writer

Responsibilities:

• Produced procedures and policies for disaster recovery for mainframe and virtual backup systems as well as systems and software materials
• Developed table top exercises for review in preparation for a “staged disaster” wherein systems managers took key, critical system components offline to test system recovery and backup server responsiveness
• Produced system diagrams and flow charts for disaster response and system recovery
• Provided documentation on ActiveX implementation and upgrades
• Created Lotus Notes user manuals and assisted with video production/scripting for a video

Confidential

Freelance Technical Writer

Responsibilities:

• Designed and developed Captivate learning modules for an online news research database product

Confidential

Onsite Consulting Technical Writer

Responsibilities:

• Researched, wrote, and produced disaster recovery documentation
• Produced documentation and research for data encryption
• Produced system diagrams and swim lane charts for disaster recovery responses and system recovery

Confidential

Technical Writer

Responsibilities:

• Produced online user assistance for Honda’s supplier portal using RoboHelp

Confidential

Technical Writer

Responsibilities:

• Produced user documentation for a new mortgage generation system including hardcopy instruction materials and online user assistance

Confidential

Staff Writer, Business Development

Responsibilities:

• Wrote, edited, and reviewed proposals engaging in structured response and submit cycle to the USAF
• Tracked and identified business opportunities through government/military portals
• Implemented and maintained in-house marketing material development process and writing/editing standards
• Event coordination and planning

Confidential

Senior Technical Writer

Responsibilities:

• Held a variety of positions at Woolpert, increasing responsibilities and visibility within firm
• Wrote, produced, and published implementation plans, users manuals, system specifications, marketing plans, and technical materials for a proprietary client use
• Developed in-house standards for writing and editing technical publications, proposals, and helped implement a formal editing process that ensured no client-facing communication would not be released until it had undergone rigorous QA and editing to meet well-defined standards
• Participated in responses to proposals, researched solutions for proposal responses, wrote or edited standard materials to be included in public proposal responses