SUMMARY:

Highly motivated self - starting technical writer with 26 years of writing, business analysis, security, system administration and project management experience seeks challenging assignment in cutting-edge environment. Extensive knowledge of pharmaceutical, financial/insurance, telecommunications, publishing, and internet development industries, including compliance and standards. Works well under pressure, alone or with team. Passionate about technology, social media, and privacy.

SKILL:

• AIX
• MS: DOS
• BSD UNIX 4.2, NetBSD, FreeBSD
• Pyramid OS
• HP/UX
• Solaris and SUN OS
• IBM OS/2
• UNIX System V
• Linux (various)
• UnixWare
• Macintosh System 8, 9, 10/Panther
• Windows NT/2000/XP/Vista/7/8
• Basic cgi/bin, perl, Python
• C
• HTML, DHTML, CSS, RSS, XML
• C++
• Java, Javascript, J++
• Informix
• Oracle
• Ingres
• Paradox for Windows
• Lotus Notes and Domino
• SharePoint 2007, 2010, 2013
• Microsoft Access
• SQL Server
• MySQL
• Sybase
• Adobe Acrobat Professional
• F5
• OnBase
• Adobe Exchange
• FrameMaker pic, cip, tbl, eqn, mm
• Adobe Illustrator
• Livelink
• PVCS
• Adobe Photoshop
• MacDraw Pro
• QuarkXPress
• Airwatch
• Micrografix Designer
• RoboHELP
• Authorware
• Microsoft Access
• RoboHTML awk, nawk, sed, make
• Microsoft Excel
• SCCS
• Corel Draw
• Microsoft PowerPoint
• SnagIt
• Corel PhotoPaint
• Microsoft Project
• Book
• Crystal Reports
• Microsoft SharePoint
• ViewDirect cshell, kshell, shell, tshell
• Microsoft Word
• Vignette ed, vi, emacs
• MobileIron
• Visio Technical
• Help nroff, troff
• Visual Interdev
• Documentum
• Office 365
• WordPerfect

EXPERIENCE:

Confidential, Wayne PA

Senior Technical Writer

Responsibilities:

• Conducting, documenting and project managing several critical multi-day workshops to identify high-availability (HA) and disaster recovery (DR) current state and gaps.
• Live-transcribing fast paced multi-person sessions (5-25 attendees, employees, management, vendors and consultants), then condensing into synopsis, action items, questions for SMEs.
• Reviewing workshop deliverables with management; obtaining buy-in on action items and next steps.
• Extrapolating workshop documentation into project plans for HA and DR gap remediation projects.

Confidential, Titusville NJ

Mobility Analyst / Technical Writer

Responsibilities:

• Creating electronic and paper documentation and materials to support mobile and Confidential users, including live video capture of sessions, wiki design and updating.
• Creating documentation and materials for pilot usage of Windows 8 tablets and iPad devices, requesting users to go laptop-free for 1-3 days to establish pain points and ps, and gathering/analyzing program feedback.
• Administering 40,000+ mobile devices in use Confidential worldwide, including iPad, Win8 tablets, phones and other devices users connect with ( Confidential ).
• Whitelisting, testing, managing access and application pushes using F5 and Airwatch MDM tools.
• Designing and maintaining SharePoint database of F5 whitelist items, including electronic signoffs and approvals for information security purposes.
• Creating and maintaining mobile device loaner program for IT and management users.

Confidential, Princeton NJ

Primary Analyst/Technical Writer

Responsibilities:

• Interfacing with business clients and external companies to evaluate and translate their needs into technical requirements documentation.
• Creating and revising enhancement requirements documentation for external partner systems. Testing system enhancements with technical teams, business users, and partners as needed.
• Designing report requirements, quality checking, and calculating and revising quarterly service level metrics, including Crystal Reports, advanced Excel functions, and Access database use.
• Recommending appropriate connectivity solutions between clients and third party companies.
• Troubleshooting access problems across functional teams, complex networks and applications, including root cause analysis, user testing, global trouble calls, and escalation/resolution procedures beyond standard help desk capabilities. Determining and documenting root cause analysis for serious multi-day systems problems.
• Maintaining external partner company database, including auditing data for completeness and performing database reviews on biannual basis with business sponsors.
• Reviewing and answering questions submitted to external partner and information security email groups.
• Coordinating and attending project and network meetings that may include third party company members. Coordinating quarterly service delivery team reviews and other audits.
• Key member of security awareness core and roadshow teams, audio cast teams, various web sites and internal social media projects for external partner services and security awareness.

Confidential, New York, NY

CEO, Expert Technical Writer

Responsibilities:

• Managing and performing technical writing and project management projects from concept through entire system development life cycle (SDLC), including lessons learned.
• Researching, designing, writing, and revising system administration guides, user guides, operations guides, architecture guides, design requirements and online help systems for various client/server applications on UNIX, Windows, and Macintosh platforms.
• Documenting and revising web site for CPA professional insurance and medical malpractice insurance application process.
• Documenting Medicare Advantage health insurance application process and creating presentation of use cases for upper management.
• Managing and reviewing all aspects of system, access and network security across platforms for corporate clients.
• Coordinating vendor review and planning for global implementation of enhanced security tools.
• Coordinating working groups, organizing results, documenting and advising on security and system development policies and procedures.
• Auditing all aspects of UNIX and Windows system security for over 30 UNIX/C/C++ and Visual Basic applications.
• Coordinating vendor review and plans for global implementation of enhanced security tools.
• Designing and administering various databases.
• Database features included automatic notification and ‘nagging’ via e-mail, multiple approval levels and document structure.
• Monitored usage.
• Developing Oracle SQL*Forms and SQL*Menus for various C++/Oracle development projects on various platforms.
• Devising standards for all forms/menus and assuring compliance to same. Documenting database structure and database procedures, and designing reports for management use.
• Administrating various Intel, SUN and HP servers with several client machines. Tasks included adding and deleting users, maintaining PostScript printer services, monitoring uucp and network elements, developing backup/restore procedures and scripts, and installing system upgrades.
• Implementing development environment tools including SCCS/makefile standardization, MR tracking system, manpage generation from header utility, and an improved build system. Providing programming/scripting/macros for project and management tools.
• Testing, debugging, packaging and documenting various Java development toolkits.
• Designing and developing prototype multimedia systems, online help systems and web sites.
• corporate clients' novice users in UNIX, the X Window System, HTML, JavaScript, FrameMaker, IconAuthor, Microsoft Windows, Microsoft Word, Excel, SQL, and Macintosh software.
• Providing FrameMaker and expertise to a variety of large teams, including book building, group file sharing strategies, structured documentation, and SGML techniques.
• Planning and coordinating computer conferences for 2 volunteer-run organizations, one regularly having over 2000 enthusiast attendees and nearly 200 volunteers, the other having 150 professional attendees who paid for entrance and 30 volunteers.
• Coordinating for other grass-roots organizations for local events and meetings.

Confidential, New York, NY and Stamford, CT

Project Leader

Responsibilities:

• Managing the design and development of specifications for Confidential 's ATM software.
• Coordinating the translation of ATM screen terminology into 16 languages.
• Designing pictographic fonts for the Macintosh system.
• This included developing mnemonic schemes for representation of pictographic characters in Confidential -based documents and electronic files.
• Designing and maintaining several language databases in FileMaker (PC/MAC) and in Paradox for Windows.
• Developing and testing a tool which used a Macintosh user-interface tied to a UNIX RDBMS (Ingres) and FrameMaker to auto-generate design specifications and ATM screen code.

Confidential, San Jose, CA

Proposal Coordinator, Windows and Sales Specialist

Responsibilities:

• Testing and quality assuring new Frame products prior to customer demos and general availability.
• This included test planning, creating test scripts, running and analyzing tests on several UNIX platforms, PCs, and Macs, and assuring configuration and distribution software readiness.
• Rewriting and customizing sales proposal materials for specific key bids. Providing industry knowledge of one client significantly contributed to the sale of over 8000 FrameMaker licenses.
• Reviewing representative proposal materials for commercial and federal accounts to develop repository of boilerplate materials.
• Accomplishing this task saved Frame Technologies extensive man hours per proposal, improved overall proposal quality, and standardized all proposals’ layout.
• Collecting /demonstration software and documentation to provide a repository of all materials for all sales representatives.
• Creating this repository eliminated confusion and endless chains of phone calls to locate each piece of information.
• Organizing, coordinating, and running special events such as trade shows, demonstrations, vendor days, and detailed technical sessions.

Confidential, Freehold, NJ

Project Manager (Consultant)

Responsibilities:

• Organizing and leading meetings several times per week to investigate status of critical activities in planning, architecture, configuration, test, and implementation areas and assigning action items.
• Documenting and distributing meeting discussion and action items; provoking follow through on action items.
• Planning, analyzing, and documenting the hardware and software configurations for all project locations including over 100 development, test, pilot, and deployment sites. Planning and coordinating the activities of the Confidential Atlantic internal and external (contractor) documentation groups.
• Coordinating and analyzing test scenarios; providing insight and support to testing staff.
• Coordinating, maintaining and reviewing configuration management and software management plans.
• Analyzing logical data model and database tables to provide graphic representation of physical data model.
• Assisted in data dictionary review and contract development in critical project phases.
• Analyzing and documenting compilation and memory management problems experienced when porting software from SUN to HP environments. novice users to use UNIX, FrameMaker, and graphics applications. Providing documentation and graphics support to upper management for high level presentations.

Confidential, Atlanta, GA

Business Analyst / Software Engineer / Project Leader

Responsibilities:

• Leading group meetings to gather information on business activities. Facilitating further meetings to discuss information gathered, set goals, and create action plans.
• Installing, implementing, and programming FoxBASE+, FileMaker and Sybase software applications.
• Creating database tables; entering and auditing project data; designing reports for management.
• Documenting database structure and procedures for client's future usage.
• Analyzing project data and creating action plans for business improvement. Designing and producing management presentations using Microsoft PowerPoint and Excel.

Confidential, Somerset, NJ

Project Leader / Technical Specialist (Consultant)

Responsibilities:

• Establishing and managing an Oracle database in a UNIX/386 environment; designing Oracle reports using SQL*Forms; preparing coursework manuals for in-house Ingres and Oracle .
• Administering documentation and project management group servers, including SCCS administration, source code control for 20+ project critical databases and 3000+ pages of highly sensitive and volatile proposal documents, and print management functions.
• Developing a unique computer-based instruction system that encompassed a UNIX System back-end and a Microsoft Windows front-end. This system provided simple and advanced course authoring tools, as well as several course delivery methods and statistical capabilities.
• Leading a group of 6-10 technical writers in designing, writing, and producing all documentation for a major federal client/server office automation project. Tasks included: acting as liaison between engineering management and staff, testing management, and senior project management; designing layout and customized nroff/troff and mm macros for document production; designing customized scripts to source data directly from an Informix database into documents Confidential runtime using C, shell, and Informix creatively.

Confidential, Somerset, NJ

Assistant Manager

Responsibilities:

• Interviewing, hiring,, and appraising employees.
• Payroll and attendance functions for a staff of 16-20 and a budget of $500,000+.
• Analyzing, testing, and documenting new system procedures and staff in their use.
• Candidate's ability to train staff when new MVS/CICS/IDMS system was implemented led to rapid promotion from customer service representative to assistant manager of the customer service division Confidential age 20.
• Communicating corporate policy to staff, customers, and other divisions using verbal, written, and electronic means.
• Managing the resolution of 60,000 phone inquiries and 40,000 letters per year.