Sr. Technical Writer Resume

SUMMARY

Detail - oriented and organized Sr. Technical Writer with over 16 years of experience in proven success creating and editing both customer-facing and technical documentation.
Instrumental in performing manual software testing of new products and providing feedback to developers.
Facilitator of SharePoint Content Management project sites.
My expertise includes creating and implementing a Documentation Plan from start to finish.
Creates clear and concise documentation that meet user needs on-task, on-target and on time.
Skilled at information development, information gathering and adept at translating highly complex information into easy to understand documentation.
My main goal as a writer is to create documentation that enables users to perform their daily job functions to the best of their ability.
Uses single-sourcing and information mapping methodologies when applicable.

TECHNICAL SKILLS

Specialty Areas: ERP, SAP R/3, ISO 9001, 21 Code Federal Regulations (CFR), Federal Drug Administration (FDA), Section 508 compliance documentation, Information Technology Infrastructure Library (ITIL)

Authoring Tools: Walkme, Adobe Framemaker, 9.0, 6.0, 5.5; Microsoft-Office 2007, 2000, 97

Other Software: SAAS, CA.SDM 12.6, International Business Machines (IBM) Rational Clear Quest Web Client, Adobe Captivate ( only), Structured Query Language (SQL), Remedy, Visual Source Safe, Microsoft Power Point, Visio, MS Outlook, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Writer

Responsibilities:

SharePoint Content Administrator with contributor access where me created and maintained the team site.
Created and edited process flow charts for finance teams.
Edited project documentation.

Confidential

Sr. Technical Writer

Responsibilities:

Edited and updated with a team of writers over a thousand Knowledge Documents (KD’s) and Standard Operating Procedures (SOP’s) as part of a major migration.
Led documentation team in establishing documentation, standards and methodologies.
Trained help desk personnel on how to create SOP’s and KD’s.
Created templates using VA PMAS and Propath standards.

Confidential

Sr. Technical Writer/Tester

Responsibilities:

Created and edited various client project and internal project documentation. Verified all documentation met Section 508 compliance standards.
SharePoint Content Administrator with contributor access where me created and maintained the team project site. Created SharePoint How to Guide for team members.
Performed manual, functional and regression software testing.
Worked with QA manager and created and edited master test plan.
Facilitator of 7Delta Technical Writer peer group to discuss documentation topics.
Experience working with the VA PMAS and Propath standards.
Created documentation plan, templates and status report.

Confidential

Sr. Technical Writer/Tester

Responsibilities:

Demonstrated skills in product evaluation by researching and recommending software tools which resulted in the creation and delivery of meaningful customer and technical documentation for clients.
On-line help for users was demonstrated at the annual conference.
Created a documentation plan that engaged management to make better business decisions.
Performed manual functional and regression software testing for a new Scheduler application for TIER.
Created documentation status report, templates and online help usability testing form.

Confidential

Sr. Technical Writer /Tester 2008

Responsibilities:

Created and edited Information Request Management System (IRMS) installation and qualification manual, quick guides, Food Drug and Administration (FDA) validation documentation and standard operating procedures (SOP).
Created and edited a user manual and system administration manual on the SickKids Motherisk which resulted in reduced technical support calls and enhanced customer satisfaction.
Performed software validation of new features for Motherisk application.
Demonstrated skills in product evaluation by researching and recommending software resulting in the creation and delivery of meaningful customer and technical documentation for clients.

Confidential

Sr. Technical Writer

Responsibilities:

Improved for sales personnel by creating internal business processes for their new employees.
Improved for technical support employees by providing non-technical documentation which included: user manuals, quick cards and procedures.

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