Technical Business Analyst, Resume,

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Business Analyst,

Confidential,

Responsibilities:

Coordinated maintenance activities with Verizon operations team.
Ensured all participating parties change processes were adhered to.
Supported investigation of and reporting system issues to customer.
Ensured appropriate resources were available to support change activity.
Contributed to daily activity reports that included ingest metrics and storage consumed.
Performed functional testing with Mobil/ Smart (iOS and Android) devices to verify overall system behavior.

Web Based Services Analyst,

Confidential,

Responsibilities:

Developed System, Regression, and Interface test cases from business and system requirements to verify system functionality.
Developed SQL scripts to verify interactive d from the IP - TV platform is properly captured.
Tested a third party web based platform (Raven) which builds interactive advertisement inserts/ overlays that are deployed on Set Top Boxes (STBs), Mobil/Smart Devices (iOS and Android).
Verified that interactive advertisements worked as designed on STB’s, Mobil and Smart Devices

Quality Assurance Engineer,

Confidential,

Responsibilities:

Team Lead of a testing group that contained a group of up to ten (10) testers.
Developed PL/SQL queries to extract test d to support and validate testing results.
Investigated MQ Series interface processing discrepancies between NJKiDS and FACTS.
Coordinated pre-conversion activities for the five migrations of ACSES to NJKiDS.
Provided field support to multiple judiciaries with post conversion activities and user support.

Confidential,

Responsibilities:

Identified processing problems, formulated & executed appropriate corrective actions.
Participated in migration activates from AT&T’s legacy mainframe biller (RAMP) to ESP.
Developed PL/SQL queries to isolate data integrity problems and identify all affected accounts.
Built XML Work Orders for use with SOAP ordering interface to replay problematic orders.
Coordinated mitigation activities for cross system production issues.
Developed custom SQL reports for distribution to Business Stake Holders.
Researched and resolved bill format problems within 3rd party Exstream Dialogue bill formatter.

Dr, Somerset,

Confidential,

Responsibilities:

Developed and implemented complex code algorithms utilizing VS COBOL II and utilities.
Developed interface agreements between consumer and business billers within AT&T.
Applied project management principles to design and deliver projects within a scheduled release.
Coordinated quality assurance activities (timelines, check lists, traceability matrices) that achieved and delivered a zero defect product.
Analyzed rate tariff implementations to ensure accurate rating of telephony events.

Confidential,

Responsibilities:

Developed and implemented complex code algorithms utilizing VS COBOL II and utilities.
Reviewed business and system requirements, to ensure that software deliverables, test cases and results achieved their intended functionality.
Coordinated billing conversion take backs from Local Exchange Companies for ARC and IDB billing.