SUMMARY

• Identify and maximize opportunities to use information and technology to improve service and program business processes;
• Reviews, analyzes and creates detailed documentation of business systems and user needs, including workflows, program functions and steps required to develop or modify programs;
• Consult with managers and stakeholders to determine business, functional and technical requirements for specified applications;
• Coordinate approved versions of business and functional specifications for specified applications. Reviews uses cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents;
• Ensure adherence to CMMI, ISO 9000, NIST, ITIL, SCRUM, and other methodologies to implement effective lifecycle development processes and security information systems;
• Review, analyze and create detailed documentation of soft and hardware systems and user needs, including workflows, program functions and steps required to develop or modify programs;
• Interview developers and stakeholders to author end - user websites, user guides, system manuals, training materials, and project management documentation to include concept of operations, FAQs, statement of work, standard operating procedures etc.;
• Create documentation processing and implementation standards;
• Use various methods and tools to capture the structure and dynamics of an enterprise to produce diagrams, documents and models, and other artifacts; and
• Create RFP, SOP and most standard PMO documentation
• Hands-on experience on at least two (2) agile transformations;
• Detail and demonstrable knowledge of a scaled agile framework;
• Diverse Systems Development Lifecycle (SDLC) knowledge;
• Knowledge of ALM agile tools, such as IBM RTC, Serena and Greenhopper;
• Demonstrable knowledge of advanced concepts of scrum, Kanban, XP, and Waterfall;
• Ability to lead gap analysis sessions, derived results, and construct transformation roadmaps;
• Ability to analyze metrics, identifies dysfunctions, and makes recommendations to senior management;
• CMMI experience and its application to continuous improvement;
• Understanding of project concept, objectives and approaches;
• Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress and coordinating actions;
• Manage application quality assurance and help desk activities to include tracking of bug reports and change request;
• Extensive knowledge of change management, risk management and release management;
• Ability to build and maintain QA test plans and SQL test scripts in Microsoft SQL Server;
• Provide independent review and testing of processes;
• Devise and implement automated data testing processes to detect data anomalies; and
• Collaborate with functional business units to achieve strategic, tactical and project goals while providing leadership when needed to contribute to a team-oriented, client-driven and result-driven organization

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Sr. Technical Writer

Responsibilities:

Senior Technical Writer providing superior writing, editing, grammar skills and developing detailed technical procedures for the Library of Congress Copyright division. Duties include but not limited to read/analyze/interpret maintenance and operations guidelines, documents, standards & regulations to develop procedures and work instructions for use in maintenance testing and operational activities; formatting and publishing documents for public release and Official Use Only (OUO); maintain procedures in up-to-date/current status per administrative requirements; review published materials and makes appropriate revisions in scope, format, and content of established procedures and work instructions; ensure documents conform to government, ISO and CMMI guidelines; provide interpersonal and communication skills needed to facilitate completion of deliverables; generate new graphics or modify existing graphics with a high level of expertise, and incorporates graphics from various versions of PowerPoint, Excel, Adobe Creative Suite and similar software applications into Word format; routinely interface with personnel to ensure their input is provided accurately and on schedule.

Confidential, Reston, VA

Technical Writer

Responsibilities:

Completed short-term assignments to produce factual accounting and software development documentation in a variety of formats. This documentation includes instruction manuals, project planning, release management, risk, help desk materials, frequently asked questions, how-to, fact sheets, technical specifications, and reference manuals. I create complex processes such as installation, setup and functions for the Department of Education Debt Management System for client reference and implementation. I develop and manage a web-based product called Default Help that disseminates technical documentation utilizing RoboHelp. I also manage the configuration planning and baselining of all documentation through SharePoint. I assisted the Scrum Master by managing all sprint status and analysis in Serena.

Confidential, Washington, DC

Sr. Technical Writer/Proposal Writer

Responsibilities:

I interviewed technical managers from various projects and translated the manager's solutions into a highly readable format. I interacted with multiple technical SMEs and focused on delivering department documentation and user guides. I provided drafts of final input to technical, management, past performance, and personnel sections of proposal volumes, working with SMEs to translate technical information into proposal text in response to RFP requirements. I supported areas that included past performance and resumes, with activities including interviewing SMEs to create new text, and tailoring existing information to meet RFP requirements. Additional responsibilities included reviewing and editing proposal sections and volumes; understanding and meeting the proposal schedule; working with other proposal and review team members and preparing documentation for formal reviews.

Confidential, Topeka, KS

Sr. Technical Writer: Contract

Responsibilities:

I designed, researched, wrote, edited, and published a variety of health care application documents and deliverables to include policy, procedures and processes, end-user documentation, on-line help systems, tutorials as well as administration guides, best-practice guides, and information-based solutions. I worked closely with Business Analyst to develop requirements documentation captured from the output of requirements gathering sessions; Utilized Facets to prioritize customer service healthcare business requirements and training needs. Ensured final documents are fully proof-read, grammatically correct and spell checked; Improved and developed process templates and followed standard documentation processes and procedures to ensure all output from the project team is consistent and accurate. Organized material written by several different subject matter experts to ensure clarity, conciseness, style, and terminology. Circulated draft materials for review by appropriate technical specialists and Program Manager and incorporated reviewer’s comments into final documents. Established and maintained the documentation repository for consistent information to include in future documentation.

Confidential, Washington, DC

Sr. Technical Writer

Responsibilities:

I developed user manuals, reference materials, communication plans/documentation, and help screen content for a variety of FAA clients. This includes developing website instructions on how to use systems, and policies and procedures as it relates to systems; Support additional tasks as needed through technical electronic information dissemination to FAA clients. I drafted comprehensive project documentation that range from 3-4 paragraphs, up to 20 chapters, depending on complexity of the documentation. I created documentation such as Statement of Work, Concept of Operation, Project Plans as well as monthly reporting matrix for project scope and contractual obligations of company. Create proposals and RFPs as needed to the proposal team.