Tender Administrator/Technical Writer Resume Houston, Texas - Hire IT People

SUMMARY:

Customer - oriented PMI-certified Project Management Professional with experience in Technical Writing and Information Technology, including proposals, documentation, manuals, newsletters, successful software/hardware rollouts, network and e-mail conversions, move projects, help desk, and, in the energy, petrochemical, and construction industries.
Coordinate production and publication of proposals for oil- and gas-related organizations.
Responsibilities included gathering and editing resumes, technical writeups, and summaries; formatting content, covers, title pages, spine art, and numbering attachments, and assembling/producing both printed and pdf formats for submission to the client.
Edited and formatted engineering documents ranging from specifications for materials to technical papers submitted to Confidential and similar organizations, including assembly and test procedures, technical reports, meeting minutes, and design guidelines.
Edited end-user-oriented newsletters, software documentation, policies and procedures manuals, proposals, test procedures, technical reports, and how-to publications, specializing in making technical material understandable and usable for the end user. Often required interviewing subject matter experts and translating for target markets with emphasis on usability and accuracy. Software documentation included manuals, brochures, and online tooltips.
Coordinated end-user for 5,000 local and offsite employees, including assessing needs, scheduling, evaluating results, and following up on poor course evaluations. Designed and taught end-user computing classes in various subjects, from beginner to advanced, mostly in my area of expertise (office automation/publications). Developed and taught courses on customer service.

WORK EXPERIENCE:

Confidential, Houston, Texas

Tender Administrator/Technical Writer

Confidential, Houston

Showroom Assistant/Computer Support.

Confidential, Houston, Texas

Project Manager

Confidential, Bellaire, Texas

Project Manager

Confidential, Bellaire, Texas

Workstation Support/Analyst

Responsibilities:

Project Management Professional, through Project Management Institute’s program.
Successfully planned and implemented computer conversion projects for Confidential
Scope of projects involved coordinating with other service departments, customers, and customer management. Involved hardware and software refresh and converting e-mail, operating systems, and networks.
Implemented computer technology supporting a new HR Shared Services Center, first on Novell, then on Windows NT Server. Introduced new technology, hardware, software, and workflow.
Planned and executed departmental moves, involving building management, electricians, network providers, customer management, and end users.
Planned and delivered for moving the help desk from Long Beach, California, to Toronto, Canada, for Confidential Global Services’ Confidential account.
Managed various projects on a volunteer basis, ranging from flooring projects to planning a new building.
Provided first-line telephone customer support worldwide in computing environment including different platforms and second- and third-level support for products in my specialty (word processing/publishing and email). Responsible for problem determination, troubleshooting, and resolution, using the appropriate resources, both inside and outside the organization.
Provided hands-on support for hardware and software for installed customer base of 1500 plus. Required knowledge of a complex computing environment. Worked with other internal and external resources to resolve customers’ computing problems.
Led a dedicated workstation support team for international exploration department at Confidential to provide premium level of support. Managed 15 technicians. Anticipated and managed customers’ expectations. Also planned and implemented support for rollout of a new suite of products for Texaco’s petrotechnical users in the Houston office.
Ability to deal effectively with colleagues of all al levels, from high school interns to PhDs, from upper management to suppliers.
Creative use of available software and resources. Versant with 201x versions of Microsoft Office, Visio, SharePoint, Teamcenter, SAP, and Adobe products. Also familiar with markup languages. Proven ability to learn and use new products quickly.
Document control on various projects, using SAP and/or third-party software tools (such as ARMS).

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Tender Administrator/technical Writer Resume

Houston, TexaS

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