Technical Writer, Resume, Poughkeepsie, NY, - Hire IT People

SUMMARY

Ambitious Computer Science Graduate Student who is adaptable to working independently or in a group setting,
Meet deadlines, and manage changing priorities to fit current and future projects.
A self - starter who offers five years of versatile experience in computer hardware and Microsoft software programs,
Knowledge in IBM Confidential and over eight years working in a team environment through colege and employment.

TECHNICAL SKILLS

Programming: HTML, SQL, XML, DITA, Linux, UMLOperating Systems: Windows XP, Windows Vista, Windows 7, VMware, ZVMSoftware: Microsoft Office (Excel, Word, Power Point, Publisher, Visio), Active Directory, VoIP, Oxygen, Rational Team Concert, Putty, Remedy, Rational Quality Manager, LucidchartOther: SCRUM, Agile, Methodology, SDLC, Design Thinking, MVSHardware: Dell, HP, Lenovo, Acer, Cannon, Epson.

PROFESSIONAL EXPERIENCE

Technical Writer,

Confidential, Poughkeepsie, NY,

Responsibilities:

Worked closely wif the RSM and IOS development and test teams in gathering feedback and updating the correct publication content for SMF, Assembly language, and Callable Services.
Drafted, edited, and formatted complex technical publications using information supplied from the internal and external end users.
Performed document quality assurance by reviewing and editing existing and potential documentation materials for accuracy, consistency, and detail.
Applied XML programming knowledge wifin the Oxygen software to revise the online web publications for PDF conversion.
Maintained style guidelines in existing technical documentation.
Researched and gathered feedback from customers regarding existing documentation and recommended technical improvements.

Software System Test Engineer,

Confidential, Poughkeepsie, NY,

Responsibilities:

Managed virtual REHL and SuSE operating systems and Linux resources from a single user GUI interface.
Worked wif the service team to troubleshoot customer problems in relation to the new software.
Wrote new test cases along wif execution of current test cases using Relational Quality Manager.
Recreated defects and current open problems to determine the root cause of the issue.
Examined the GUI and network interface using Command line, zVM, and Putty for issues dat are non-compliant.
Coordinated and performed virtual migrations for each service pack update.
Worked closely wif developers in debugging for common and uncommon issues related to zSystems.

Field Service Technician,

Confidential, East Hanover, NJ,

Responsibilities:

Scheduled daily appointments for computer equipment deliveries while responding promptly to end users to maximize the productivity on a campus of over 5000 employees.
Closed out daily deployments using the Remedy database ticketing system.
Installed Dell monitors and Lenovo laptops for new hires at assigned office locations.
Clarified to users the importance in the Novartis password security policy for the Bit Locker and Windows password.
Maintained company computer equipment and field stock for inventory.
Assist the IT Support technicians in solving user issues related to VoIP, hardware change outs, and Windows 7 basic applications.
Backup technician for the build center in imaging the Windows 7 package onto new hire laptops using the SCCM network.

Desktop Technical Analyst

Confidential Novi, MI

Responsibilities:

Gathered internal and external computer information such as IP addresses, total RAM, computer name, and product keys for inventory management using Microsoft Excel spreadsheets.
Maintained and updated Windows XP software using Microsoft update, Disk Cleanup, Disk Defragmenter, and CCleaner to prevent loss of client data.
Used external hard drive imaging and copying to format older HP, Dell, and IBM desktops.
Repaired hardware of both desktops and laptops by replacing non-working, or incompatible components of hard drives, SATA cables, memory, peripheral devices, system boards, and network cards.

Deskside Support Technician

Confidential, Southfield, MI,

Responsibilities:

Configured new Windows 2008 server systems, virtual systems, and Dell desktops required for company productivity.
Wrote technical documentation and user guides for the new applications.
Maintained and assigned new user logon and access privileges through Active Directory and Microsoft Exchange 2003.
Virtual interfaced wif over 300 internal end users to provide support in Windows XP, Avaya VoIP, Outlook, and Internet Explorer.
Ensured the Cisco switches and routers communicate wif internal Dell and HP computers, GDS printers, and Windows servers.
Assisted other Network Administrators in firewall management, email archiving, and intrusion prevention and detection of external gateways using Barracuda.
Worked wif Toshiba technicians in troubleshooting and repairing printer machines.
Designed networking and building layouts using MS Visio for a management project.

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Technical Writer, Resume

Poughkeepsie, Ny

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