SUMMARY:

• Winning technical writer with years of IT, Datacom, and Confidential experience.
• Created and maintained user, system administrator, system configuration, and installation guides.
• Wrote business plans and managed corporate communications.
• Worked in Waterfall and Agile environments and passed Agile .
• Constantly modified and improved publications.
• Produced documents in OO and SOA environments.
• Served as Confidential onsite rep and grew business.
• Created objective measuring systems for grading the effectives of written documentation and the speed of the production.
• Ensured compliance with Government Printing Office and a variety of other military standards.
• Produced white papers, reports, and numerous presentations.

TECHNICAL SKILLS:

SOFTWARE: MS Office 2010, Adobe Suite, SharePoint, Linux, FrameMaker, RoboHelp, Doc - to-Help, Snagit, Java. Excel, Power Point, VISIO, and Outlook.

EXPERIENCE:

Confidential

Technical Writer / Editor / Trainer

Responsibilities:

• Wrote the user documentation and deliverables for a major Confidential medical logistics, accounting, and billing software program at Confidential.
• Wrote and maintained numerous end-user deliverables, Confidential Authority to Operate publications, and a myriad of support documents as well as on-line help.
• Created and maintained libraries and templates. Set standards, created a style guide, edited numerous publications, and served as arbiter of GPO and Chicago Manual of Style questions.
• Performed needs analysis, scheduling, designing, and delivery of user manuals, requirement specifications, lesson plans, on-line help, computer-based, guides, and classroom instruction for hospital staff unfamiliar with basic software applications.
• Developed a library system to maintain reports, presentation materials, and technical documents.
• Created templates and formats, which became organizational standards.
• Prepared funding reports, status reports, and technical presentations.
• Compiled and reduced data into simple reports.
• Edited technical documents for format, style, and language correctness.
• Oversaw scheduling and successful completion of contract deliverables including all system security documentation.
• Hired a company for and oversaw production of Computer Based, coordinated schedules, deliverables, and resources.
• Interviewed and hired personnel.
• Performed status reviews.
• Created, submitted, and maintained budgets. Never ran over budget.
• Worked closely with developers to design the GUI and performed much of the testing and organization of testing procedures.
• Performed demonstrations of the product and the help functions for high-level Confidential funding providers.
• Provided voice narration of all e-learning deliverables.
• Created metrics and systems for accurate scheduling and delivery costs.
• Used Predictive Analytics to accurately forecasts costs, labor requirements, and timelines.
• Met with management to present timelines, budgets, and needs analysis.
• Wrote numerous GSA and Schedule 70 proposals.
• Hired, interviewed, reviewed and provided standard personnel supervision.
• Worked in Waterfall and Agile development environments.
• Worked in OO and SOA development methodologies.

Confidential

Responsibilities:

• Analyzed economic data, created reports for the general public, and provided spending and investment recommendations.
• Grew the reserve fund by more than $600,000, gained the borough an Confidential bond rating, and saved more than $870,000 by restructuring and refinancing of debt.
• Performed numerous public speaking engagements and represented the borough at meetings with the governor, congressmen, and other elected officials.
• Worked closely with borough lawyers to resolve numerous lawsuits, property acquisitions, property sales, and union negotiations.
• Trained at Confidential and served as the borough crisis communications coordinator.

Confidential

Proposal Manager

Responsibilities:

• Wrote proposals for Confidential and other customers related to the Confidential for Confidential .
• Duties included identifying RFPs, assembling teams, setting schedules, creating and monitoring budgets, writing the overview, past-performance sections, re-writing resumes, and coordinating technical and financial sections.
• Left after the Confidential customer formally requested my return.

Confidential

Project Manager

Responsibilities:

• Oversaw the installation and marketing of wireless hub sites.
• Created a process manual for installation.
• Hired local contractors.
• Created schedules.
• Negotiated with local site owners for installation rights.
• Maintained complete records and projections of installations, and costs.
• Introduced and applied Predictive Analytics to highly accurate forecasts for installation time and cost as well as anticipation of potential problems.

Confidential

Director of Corporate Communications

Responsibilities:

• Managed company public relations, investor relations, the proposal department, and the and departments for a Confidential 500 telecommunications company.
• Served as the “voice of the company” by editing all investor and technical communications emanating from corporate headquarters.
• Created the corporate image for press releases and interviews.
• Hired personnel, managed budgets, assigned and scheduled tasks.
• Designed programs and helped create the company’s first on-line and computer-based .
• Managed online help and documents for selected modem, router, and T1 projects.
• Created libraries and managed databases for multiple tasks and facilities. Within three months transformed the group into what the CEO called "the best run department in the company."
• Helped design GUIs, and met with customers to assess the quality of the product and help close sales.
• Created shareholder presentations and worked with the corporate officers to create sale presentations.