PROFESSIONAL SUMMARY:

I am a Senior Technical Writer/ Developer with over twenty (20) years of professional experience. I have extensive experience with multiple documentation - related initiatives where I analyzed, designed, developed, edited and published manuals, guides, Standard Operating Procedures (SOP), courseware and product guides. My experience includes creating project estimates and plans for documentation projects, providing leadership and coaching for a team to accomplish project goals, as well as working with cross-functional teams including Application Development, Quality Assurance, Customer Support, Product Management and Executive Leadership.

TECHNICAL SKILLS:

Specific technical expertise includes: Adobe FrameMaker, Arbortext Editor, XMetal, MS Office (Word, Excel, PowerPoint), MS Access, MS Visio, Interleaf, Adobe Acrobat, Adobe Captivate and Adobe Illustrator.

Industry experience includes: software products, financial, e-commerce, telecommunications, military, and automotive manufacturing.

EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Develop and maintain user documentation and project process documentation for application development and special teams.
• Review, develop, and recommend changes to technical documentation within the governing elements of the Confidential network.
• Work with Confidential staff to conduct analysis of current business practices and develop the appropriate documentation.
• Provide expertise on technical concepts of applications and structuring procedures in a logical sequence.
• Adhere to Department of Defense information assurance security guidelines.

Confidential

Courseware Developer/Project Coordinator

Responsibilities:

• Created exams and became a Certified Exam Proctor for Confidential i2 Confidential ; this was a law enforcement application.
• Identified duplicate materials in product administration and installation guides, as well as used shared files to reduce file maintenance and production time.
• Produced administrative and end user documentation for Confidential Integrator; distribution was completed through an online information center.
• Streamlined the conversion process from XMetal to Arbortext by 25% and worked with other teams to reduce their conversion times; this was being converted due to the acquisition of Sterling Commerce.
• Worked with international teams to create and deliver comprehensive and consistent solutions that met customer requirements; specific solutions included online help and online information centers.
• Edited completed projects and courses for accuracy of content, as well as adherence to group style standards prior to final production.
• Designed and instructed programs for internal and external delivery for Confidential COPLINK, Sterling Total Payments and Sterling Integrator.
• Created project plans to ensure information product deliverables aligned with product delivery dates; utilized MS Project, MS Excel and MS Word.
• Integrated new staff into the company and mentored them on group processes and company methodologies.
• Documented different types of computer interfaces including UNIX command line, menu based and graphical user interfaces.

Confidential

Senior Technical Writer/Project Coordinator

Responsibilities:

• Generated project estimates and documentation plans from project requirements.
• Negotiated project budgets and funding for multiple projects; specifically these were the documentation and initiatives associated with the software development projects.
• Negotiated internally to determine features documented, planned hours, headcount needed, etc.; tracked teams hours to make sure they were staying within approved range, as well as negotiated for changes when additional work was added.
• Worked with customers to establish needs and scheduled the delivery of .
• Resolved scheduling problems and resolved project issues for parallel product releases.
• Served as Production Coordinator for team’s final deliverables and completed quality checks for accuracy of content, as well as adherence to group standards.
• Worked closely with cross-functional teams including Development, Quality Assurance, Customer Support, and Product Management to deliver quality product documentation.
• Researched and analyzed a broad spectrum of topics from patents, product branding and extraneous system errors.
• Created multiple document types in formats including one page job aids to multi-volume Operating, Administration & Maintenance guides.

Confidential

Senior Technical Writer/Information Development Specialist

Responsibilities:

• Implemented use of single-source publishing to create online and hardcopy product documentation, as well as instructor and student guide materials.
• Field-tested installation procedures in system lab with installation team to streamline the installation process and resolve installation errors; the telecommunications system being installed was called the enhanced Service Manager (eSM).
• Met on-site with clients to review documentation issues and collect their input for product/documentation requirements.
• Served as site liaison to Lucent’s translations group; conducted weekly calls in order to complete a status check on the projects being translated to a foreign language - worked on wording issues and set team standards for consistency; also set timelines for deliveries.
• Acted as team representative on a multi-site Standard Generalized Markup Language (SGML) Migration Committee.
• Worked closely with end-users to develop system documentation and product that suited their needs for eSM.
• Participated in inter-company audits to evaluate operation standards and documentation practices to provide recommendations for improvement.

Confidential

Technical Publications Coordinator

Responsibilities:

• Participated in the design, creation, and implementation of new template sets, this included:
• Moved the technical platform from Interleaf to Adobe FrameMaker;
• Converted all documents to Adobe FrameMaker;
• Built new templates for multiple types of guides;
• Trained team on how to use Adobe FrameMaker;
• Templates created were “boilerplate” documents that included: paragraph tags in place, margins set, etc.
• Established customer feedback programs to gauge customer satisfaction.
• Set-up document and project MS Access databases to track project status, key user contacts and document distribution.
• Revised document formats for quick access of information and increased portability of documents.
• Worked with Project Leaders to redesign system report criteria to improve report formats, eliminate manual entry errors and tabulation of data; the specific reports were for a Mainframe Sysout Archival and Retrieval (SAR) system.
• Established a corporate network drive for the on-line distribution of ISO9000 documents between departments.
• Set-up and maintained network structure for distributed applications and work files.
• Coordinated with American Confidential to exchange part drawings and information to facilitate the distribution of information to production departments.

Confidential

Contract Coordinator/Technical Writer

Responsibilities:

• collected and reported the hours worked each week for the contract employees, as well as escalated issues as needed.
• Co-founded a publishing support group to work with off-site support personnel and other customer-site writing groups.
• Communicated specialized information to identified users.
• Created a user guide and installation manual for the Quote Service System. Telecommunication system for hotels and motels.

Confidential

Psychological Operations Specialist

Responsibilities:

• First-line supervisor of five tactical teams; responsible for the welfare, fitness, morale and discipline of assigned soldiers.
• Primary Instructor and Advisor in tactics, personnel management and junior leader development.
• Counseled team personnel and created individual development programs.
• Initiated "job shadowing" to train team members to cover critical team functions.
• Researched and analyzed methods of influencing foreign populations from a variety of information sources.
• Operated and maintained equipment such as ground tactical vehicles and shelter systems, loudspeaker systems, computers, analog and digital recording, as well as playback devices and communication systems.