Technical Writer Resume CO and MN - Hire IT People

PROFILE:

Fast learner with strong social and team building skills and over fifteen years of experience working with engineering and technical staff in Service, Support and Marketing organizations.

OBJECTIVE:

To add value in a dynamic and challenging environment by utilizing my skills and to foster growth through continual development.

TECHNICAL SKILLS:

Skills: Proficient in PageMaker, FrameMaker, RoboHelp, Adobe Acrobat, Adobe Illustrator, MS Word, CorelDraw, Visio, PaintShop Pro, PowerPoint, Dreamweaver, and Joomla

WORK EXPERIENCE:

Technical Writer

Confidential, CO and MN

Responsibilities:

Used Microsoft SharePoint to update corporate Customer Support Matrix
Tracked software changes and corresponding adapter, driver and switch versions to update Support Matrix for internal support staff, external customers and Marketing/Sales efforts
Used Adobe products to update and create new User Guides and other materials to meet software release dates
Created Service Advisories and Best Practices documents
Wrote customer stories for Marketing Communications department
Used Microsoft Word to create new documentation for IT processes and procedures relating to corporate store support of all stores nationwide
Set up meetings with Subject Matter Experts to obtain information relative to daily support, troubleshooting, register database information, and software used by support employees
Provided daily status updates to manager of Technical Services
Used RoboHelp to create online help for new branding, technical improvements, and software releases
Assisted in creation of new documentation/online help formats for new products
Assisted in plans for events
Wrote Board of Directors documentation, press releases and revision of business plans and financial documents for use with grant applications
Updated and added new content to corporate website
Reviewed documents for other technical writers
Created internal engineering documents
Provided project management skills to continue business initiatives

Technical Writer

Confidential, Eden Prairie, MN

Responsibilities:

Used FrameMaker to create and maintain user guides for six different software products meeting product release deadlines
Created instruction sheets for software updates, driver installations, and hardware installation
Created online help files for software product
Communicated effectively with Engineering, Marketing, and Customer Service departments to produce customer focused documents
Produced ISO documentation
Produced documentation to comply with regulatory agency requirements
Researched new product features and technology
Maintained regulatory agency language and UL approval language throughout customer documentation
Provided documentation and graphics to marketing for creation of data sheets and other collateral
Supervised contract technical writer
Received corporate for article about Confidential technology and products published in Oracle magazine

Technical Support Specialist

Confidential, Minneapolis, MN

Responsibilities:

Answered 20 - 30 calls per day providing customer service and technical support to customers and testing center employees
Made outbound phone calls to provide technical support for the installation of software, and completing the sales cycle
Completed follow-up tasks including opening, updating and closing cases tracked in call center database within one hour of each call
Created instructional documentation for the service team to distribute to customer base
Tested software according to specified deadlines in order to provide testing centers with high quality products

Technical Specialist

Confidential, Edina, MN

Responsibilities:

Installed and updated software on media center computers
Investigated computer problems and worked with off-site staff to solve problems in order for specific study units to be completed
Provided support for faculty, staff, and students on computers and software programs

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Technical Writer Resume

Co And, MN

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