SUMMARY:

• Over ten years of progressively responsible experience providing analysis, design, development, writing, quality assurance testing, implementation, evaluation, and maintenance in documentation and .
• Over ten years of specialized experience organizing and supporting the implementation of Section 508 compliance for client documentation, kiosk, and website use.
• Provided “minimally 508 compliant” documentation - Larger text fonts, no color defined controls, best use of white space, little or no animation, alternate page controls, graphs and charts instead of spreadsheets, PDF “read out loud” functionality, six bullet maximum on slides, and text adjustments for large venues.
• Wrote, rewrote, and edited technical documents such as functional plans (program management, configuration management and quality management plans), requirements traceability matrix, functional design specifications, ICDs, BPMs, concept of operations, security plans, test plans, test scenarios, transition and communication plans, customization and configuration specifications, SOPs, user manuals, guides, presentations, and other materials and publications using IEEE, ISO 9000, PMBOK, and “Best Practices” standards and conventions.
• Prepared illustrative materials, drawings, sketches, diagrams and/or charts to provide consistency in documentation including style, grammar, and format to ensure accuracy of information within documents to clearly and effectively communicate with a wide range of audiences.
• Developed and wrote programs, student class materials, and curriculums for companies in the banking and electronics industries; analyzed requirements, submitted recommendations, and delivered all required documentation. Provided one-on-one and assistance. Developed and delivered computer based for 8,000 end users across Michigan.
• Extensive experience in Documentation Management, Change Management, CMMI levels 2 and 3, Graphics Design, Project Management, & Accreditation (FISMA) documentation, Disaster Recovery, and Process Procedure Guides. Supervisory/management experience.
• Expert using Word, PowerPoint, Project, Visio, Acrobat, Graphics packages, SDLC, XLC, and ITLM.

TECHNICAL SKILLS:

Development Languages/Tools and Application Packages: Word, WordPerfect, Excel, PeopleSoft, Oracle, .Net, DB2, Phoenix, Syllabus, Adapt, RoboHelp, PC and MAC equipment, MS Office, eRoom, WGC, SharePoint, ShareCenter, PowerPoint, FrameMaker, PageMaker, Publisher, PaintShop Pro, Paint, Harvard Graphics, Outlook, cc: Mail, GroupWise, Confidential Mail, Lotus Notes, Adobe Acrobat, Visio, AutoCAD, ClearCase, Remedy, JIRA, Basic, and COBOL.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Provided writing, editing, and managing all project documentation for the Confidential projects using IEEE, PMBOK, and ISO 9000 standards and conventions
• Reverse engineered documentation to match application that has been delivered
• Wrote SOPs for system processing
• Ensured the project documentation was minimally 508 compliant
• Peer reviewed and QA’d documentation by other developers

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, JIRA, and Remedy

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Established project documentation Standards and Conventions for consistency and stored the artifacts in the ShareCenter and SharePoint libraries
• Edited SOPs for system procedures
• Ensured the project documentation was minimally 508 compliant and some fully 508 compliant
• Conducted quality review of all deliverable materials and quality audits of system builds, procedures, formal system testing, peer reviews, and utilized prepared checklists
• QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, ShareCenter, SharePoint, and Acrobat

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates in SharePoint library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Reviewed and edited SOPs for multiple projects
• Ensured the project documentation was minimally 508 compliant
• Wrote and edited project system development process documentation and configuration management documentation
• Wrote CM and CONOPS process documentation
• Rewrote Peer Review process and XLC document conventions

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, and Acrobat

Confidential

Senior Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Established all project documentation standards and conventions using IEEE, PMBOK, ISO 9000, and “Best Practices” and stored the artifacts as easy to use templates in SharePoint library
• Managed documentation to centralize access and manage document control. Maintained document version control, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, SOPs, ICDs, BPMs, procedures, Change Management, and formal system testing, and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• Wrote CM process documentation and flowcharts for the Call Center staff
• QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, JIRA, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Established all project documentation using IEEE, PMBOK, ISO 9000, and “Best Practices” standards and conventions for consistency and stored the artifacts as easy to use templates
• Managed documentation to centralize access and manage document control. Maintained document version control, developed the file naming standards, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Established all project documentation standards and conventions for consistency and stored the artifacts as easy to use templates
• Managed SharePoint Document Libraries to centralize access and manage document control
• Conducted review of materials and procedures, formal system testing, and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• Designed, developed, and integrated systems documentation, presentation materials, and network graphics standards

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, and SharePoint

Confidential

Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Established all project documentation using IEEE, PMBOK, ISO 9000, and “Best Practices” standards and conventions for consistency and stored the artifacts as easy to use templates
• Managed SharePoint Document Libraries to centralize access and manage document control. Maintained document version control, developed the file naming standards, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

Responsibilities:

• Refined documentation standards and conventions for consistency
• Ensured some of the project documentation was fully 508 compliant - passed JAWS verification testing and ensured other documentation was minimally 508 compliant
• Wrote, reviewed, and edited employment SOP documentation and project background documents

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, and ClearCase

Confidential

Documentation Manager, QA Analyst, and Graphics Developer

Responsibilities:

• Established the documentation standards and conventions using IEEE, PMBOK, ISO 9000, and “Best Practices” for consistency
• Wrote, reviewed, and edited all SOPs, Operations, Quality Assurance, Facilities, Disaster Recovery, Change Management, and HR documentation and project background documents
• Coordinated Peer Reviews, created and maintained slideshows, charts, and graphics for the documents and management project meetings
• Created EU charts for all deliverable documents
• Performed operations reviews and updates as new or revised requirements were discovered.
• Wrote Lessons Learned documentation during testing phase, before and during production
• Provided one-on-one peer and Senior Management team with MS Office software
• Completed PMP and PMP Boot Camp to structure and supplement project management experience

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, Workgroup Collaboration (WGC)

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Wrote maintenance application software for the Confidential
• Created and edited User Acceptance testing scripts, created and edited graphics, and wrote procedures for the eSOMS application roll-out

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, and Acrobat

Confidential

Senior Technical Writer, Documentation Lead

Responsibilities:

• Supervised technical documentation staff providing editorial support for several major applications and prepared documents for CDRL delivery
• Created graphics clarifying how documentation flows through the Project Team, Documentation, Quality Management, and Configuration Management organizations to the Document Library
• Interviewed SMEs, Project Leads, and developers to deliver Basis of Estimates (BOEs) for all proposed documentation
• Delivered management reports, stored metrics for monthly meetings and reviews, and provided informal procedure for developers and supervisors
• Ensured proper procedures and documentation was provided to maintain CMMI level 3 standards
• Led the 508 compliance push to ensure all documentation would meet all ADA and 508 compliance standards for developers, testers, and technical writers
• Edited Requirements Traceability Metrics, Functional Requirements documents, System Design documents, Test Plans, Test Analysis Report documents, Version Description documents, System Administration and Operations Manuals and User Guides using SDLC documentation standards and conventions
• Conducted weekly meetings with the Application Project Managers to review and ensure the project plan dates were viable and adjusted documentation resources to meet delivery deadlines
• Created and edited graphics and processing flowcharts for clear and concise system images
• Provided one-on-one, middle-management team with MS Office software

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, and Acrobat