Technical Writer Resume Chantilly, VA - Hire IT People

WORK EXPERIENCE:

Technical Writer

Confidential, Chantilly, VA

Responsibilities:

Serve as a contractor for the Department of Labor’s Employment & Training Administration (ETA) Help Desk.
Develop and maintain standard operating procedures for Help Desk personnel.
Provide editing and writing support for Help Desk training materials and other documentation as necessary.
Maintain Service Catalog and Technical Service Catalog for the ETA Help Desk.

Technical Writer

Confidential, Columbia, MD

Responsibilities:

Serve as a contractor for the Center for Medicare & Medicaid Services.
Support the construction of the Data Services Hub, which was mandated by the Affordable Care Act.
Edit and format multiple Business Service Definitions, which play a key role in supporting the Hub’s service - oriented architecture.
Create minutes for high-level technical discussions and meetings with business owners.

Technical Writer/Project Coordinator

Confidential, Washington, DC

Responsibilities:

Served as a contractor for the Department of Veterans Affairs (VA).
Reviewed and edited RGI and VA deliverables for readability and adherence to style guidelines.
Maintained and tracked status of VA OIT deliverables for seven VA projects.
Helped the company develop and maintain a process for making deliverables compatible with VA 508 guidelines.

Software Tester/Technical Writer

Confidential, Arlington, VA

Responsibilities:

Serve as a contractor for the Confidential Service.
Create test scripts for the Justice Detainee Information System ( Confidential ), a collection of U.S.
Marshals Service databases that tracks prisoners and collects information on investigations.
Develop and maintain a Test Plan that defines the test procedures for each Confidential enhancement.
Perform testing as necessary.

Technical Writer

Confidential, Princeton, NJ

Responsibilities:

Documented IntelliVid, a software package that controls retail CCTV systems.
Responsible for the Setup Guide, the User's Guide, and related publications.
Handled documentation for the VideoEdge NVR software package, which controls CCTV systems for large and small installations.
Responsible for documents for multiple applications, including the Vx Server and Vx Client.
Maintained PowerPoint training presentations for the VideoEdge NVR software package.
Performed testing on the VideoEdge NVR system when necessary.

Technical Writer/Assistant Librarian

Confidential, Reston, VA

Responsibilities:

Documented CM library procedures and processes for the General Services Administration Public Building Service Office of the Chief Information Officer.
Served as the backup for the Head CM Librarian and performed some daily library tasks.

Technical Editor/Librarian

Confidential, Falls Church, VA

Responsibilities:

Edited documents for style and worked with technical points of contact (POCs) to fill in aspects of particular documents.
Helped distribute paper and electronic copies of Document Control Office (DCO) documents.

Senior Technical Writer

Confidential, Herndon, VA

Responsibilities:

Assisted Lead Technical Writer in developing and shaping the requirements for the project and edited the raw evaluation data generated by the technical team.
Also supported the lead by performing editing and various other tasks.

Senior Technical Writer

Confidential, Scotts Valley, CA

Responsibilities:

Developed and maintained print/online documentation for client applications in eXpressroom, an XML/Java-based platform for developing and maintaining large websites. Used FrameMaker for print documentation and JavaHelp for online documentation.
Developed training materials for the eXpressroom Workflow System, which allows users to automate eXpressroom work processes, in FrameMaker.
Helped developers write white papers about technical aspects of eXpressroom in Microsoft Word. Advised developers on organizing white papers and edited them for grammar and readability.
Developed the two-volume eXpressroom Programmer's Guide, which helps programmers develop applications for eXpressroom, in FrameMaker. Reviewed and edited documents for grammar and readability.