Instructional System Designer / Technical Writer Resume

PROFILE:

Web Content Consultant with advanced skills in Technical Writing and Instructional Design, and a proven background of improving operations through effective research, curriculum design, and development.
Adept at creating web - based documentation, training and instructional materials, teaching aids, as well as procedural-based technical/troubleshooting manuals and user guides, along with classroom materials
In-depth experience in instructional design (ADDIE model), technical training, writing, course development, adult learning theory, and resource coordination
Excel at collaborating with directors, managers, instructors, clients, and customers to determine user and training needs
Utilize Information Mapping to correctly categorize all topic content into the appropriate categorization including policies, processes, procedures to allow users to locate information in a timely manner

KEY SKILLS:

Proficient with a vast array of publishing, training, and graphics suites, including:
Dreamweaver
FrameMaker
Confidential (CMS)
BrainShark
Adobe Presenter
SnagIt
MS Office Suite
Visio
Photoshop
RoboHelp
SharePoint
LiveMeeting

WORK EXPERIENCE:

Instructional System Designer / Technical Writer

Confidential

Responsibilities:

Developed web-based user documentation (Process, Procedure, Concept), instructor-led training materials, and online recorded presentations in support of various financial planning and service platforms (Dreamweaver, MS Office Suite, Adobe Presenter, BrainShark, SnagIt, Visio, PhotoShop)
Utilized proprietary Content Management System to host web-based documentation and provide version control of materials
Established SharePoint groups to house and control Source Materials, Project Documentation, and End-User Materials
Utilized metadata and established templates to properly categorize documentation, to allow for accurate reuse of information and to allow the end user to locate information in a timely manner
Worked closely with Management, Product, and Customer teams to coordinate launch of all project documentation

Technical Writer

Confidential

Responsibilities:

Developed User Manuals, Maintenance Guides, and web-based interactives for Rating and Billing software solution
Utilized development and review processes to ensure quality information products are delivered to the customer
Utilized SharePoint for version control of internal/external documentation

Training Process Manager

Confidential

Responsibilities:

Developed Training Business Transformation Plan for Confidential, performing current and future state analyses based on internal and external leader interviews
Developed Confidential Training Development Process, Information Design Specifications, Instructor Effectiveness Guidelines, and Field Test Plan documentation to enhance the quality, consistency, efficiency, and effectiveness of Confidential training development efforts
Implemented ADDIE model as baseline for Training Development Quality Process

Senior Information Product Developer

Confidential

Responsibilities:

Developed web-based documentation, along with instructor-led and Confidential training for Customer Service training for Confidential Business Partners Organization (Adobe Breeze/Presenter)
Wrote customer documentation for multiple wireless telecommunications projects (hardware and software) in the following areas:
System Description (Adept Editor (HTML/XML), MS Word, and FrameMaker)
Installation and Configuration (Adobe Photoshop)
Troubleshooting and Maintenance
User Acceptance Test Plans
Provisioning
Online Help (RoboHelp)
Developed Instructor Certification Plan for AnyPath Messaging System and 7R/E Packet Tandem/Toll Solution.
Conducted “train the trainer” sessions.
Performed User/Task, and Needs Analyses to determine scope of required training development efforts.
Documents stored on SharePoint for version and access control
Utilized Confidential Content Management System to host web content (internal clients and external customers) and provide version control for documentation