PROFILE:

Motivated professional with more than ten years of experience in software documentation, proposal documentation, web content, information development and instructional design. Writes consistent, clear documentation that presents complex information simply and accurately. Experienced in various facets of marketing including creative writing, graphic design, publication layout, printing, coordinating, and public relations. Organized, focused and creative professional adept in team leadership, team member and independent with a high level of initiative.

SOFTWARE:

• Microsoft Office
• Visio Technical
• Adobe PhotoShop
• RoboHelp X5
• Adobe PageMaker
• Adobe Illustrator
• FrameMaker 7.0
• AutoCAD
• Windows NT
• Adobe Acrobat
• HTML/XML/Java
• SnagIT
• Adobe Acrobat Pro
• Quark
• Unix/Linux
• Plone iSpring Pro iSpring camstudio
• Microsoft XP (Vista)
• Nuance
• Microsoft Project

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Technical Writer

Responsibilities:

• Edited and published large (300+ pages) oil and gas technical documents (field development project plans and concession bid documents)
• Developed time - critical documents in a fast-paced environment
• Maintained documentation consistency with Society of Petroleum Engineers (SPE) guidelines
• Used knowledge of oilfield equipment, operations, economics, and work processes to maintain accurate documentation
• Utilized oil industry terminology, units of measure, abbreviations, plots and graphs
• Ensured documentation was available for set, tight deadlines
• Edited and formatted graphic images to maintain consistency throughout documentation
• Utilized Microsoft Word templates to format documents and maintain consistent layout
• Coordinated and tracked document preparation projects using Microsoft Project and Microsoft Excel
• Utilized SharePoint website and Microsoft Project tracking
• Used Nuance to convert Microsoft Word documents to PDFs

Confidential, Houston, TX

Sr. Technical Writer/Software Documentation Specialist

Responsibilities:

• Set up and implemented system for software documentation
• Created flash, html, and printed documentation
• Managed multiple projects simultaneously
• Edited articles for monthly R&D newsletter
• Single sourced documentation via Robohelp
• Prepared documentation for new software used for seismic processing
• Established multiformat publishing within department
• Managed all documentation for the Geophysical Analysis Group
• Accessed and managed documents using Linux/Unix software
• Created help documentation for all new software products
• Established document management system to track versions
• Performed organization layout and production of technical manual (hard copy and electronic)
• Worked closely with geophysicist and developers to create documentation for users
• Created, reviewed and edited materials for new software
• Created user guide and other documentation for Plone knowledge base
• Acted as Administrator for Plone site (organized, reviewed and edited all HTML content)

Confidential, Houston, TX

Manager

Responsibilities:

• Organized and implemented operations for over 200 miles of territory
• Ensured safety measures were followed to protect all employees
• Documented software procedures for new systems
• Planned project beginning and end times in conjunction with continuous movement of traffic
• Communicated with other managers, crews, and inspectors to coordinate planning and ensure all projects were completed on time
• Documented project plans and procedures in daily reports
• Cross-trained on several territories to assist others when needed
• Trained new employees on territory procedures
• Quickly developed innovative plans when “unforeseen” events occurred

Confidential, Houston, TX

Technical Writer/Software Documentation

Responsibilities:

• Documented software procedures for new banking industry products using Word and FrameMaker
• Established all help documentation through hands on without pre-existing documentation
• QA tested software to replicate a "user's experience"
• “Blind tested” software for “glitches” and developed guidelines from a user’s standpoint.
• Developed organizational flow using main documents with hyperlinks to sub-documents
• Created screenshots to parallel with text to present the user with visual aid
• Worked with developers and project managers to identify errors and create a more user friendly system
• Created quick guides for instantaneous inquiries
• Gathered technical information by interviewing SME’s and reviewed existing documents
• HTML coded help text for uploading
• Assisted business analyst by editing use case packages for e-business projects
• Proofed and edited existing software documentation
• Created interactive design documents using Visio

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Authored proposals for comprehensive integrated financial management systems (General Ledger, Accounts Payable, Accounts Receivable, etc.)
• Updated change management documentation resulting from IS audits
• Interviewed consultants (i.e. Oracle, ERP, HP, etc.) to gather hardware and software maintenance information.
• Proofread Request for Proposal (RFP) for IT infrastructures and provided specific information for government, proprietary, and fiduciary funds
• Prepared PowerPoint presentations for project managers
• Used FrameMaker to create large document files
• Used Photoshop and Illustrator to capture screens shots and edit graphics for documentation
• Worked in conjunction with engineers to develop written and creative concepts
• Used Robohelp to create help files for end users
• Formatted written content and art in accordance with style sheets

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Created technical manuals for various engine types using FrameMaker and PageMaker
• Converted engine manuals from MS Word to Robohelp
• Updated and maintained Robohelp materials
• Single sourced documents using Robohelp
• Worked with subject matter experts (SMEs) to maintain technical manuals and engineering drawings
• Read engineering drawings to in corporate information into written data
• Designed, formatted and edited and marketing materials
• Created document for inventory management to help maintain e parts listed within the bill of materials (BOM).
• Created a quick guide for FrameMaker to direct employees

Confidential, Houston, TX

Sr. Technical Writer

Responsibilities:

• Created reports for mold insurance and structural foundation investigations (following EPA standards)
• Edited and proofread laboratory reports for proper format and trained personnel on proper techniques to ensure consistency
• Developed and maintained online documentation for new processes and procedures
• Read and edited floor plans using AutoCAD
• Designed layouts and wrote text for inserts and brochures using PageMaker
• Performed online market research to develop new marketing strategies for the company
• Independently prepared bid proposals for commercial jobs

Confidential, Houston, TX

Technical Writer/Marketing Writer

Responsibilities:

• Co-wrote bid proposal that yielded a 4 billion dollar contract from the city of Houston
• Designed several large presentations and produced marketing packages
• Served as company spokesperson for the community development/ awareness department within our company
• Served as guest speaker at various local functions to maintain relations with al and government personnel
• Performed coordinator and assistant coordinator duties for various marketing events
• Followed EPA guidelines to create reports and proposals
• Edited and maintained existing software documentation
• Layout designed large proposal documents (RFP), brochures, and graphics