We provide IT Staff Augmentation Services!

Technical Writer Resume

4.00/5 (Submit Your Rating)

Columbus, OhiO

Hire Now

SUMMARY:

  • Experienced technical documentation/ developer and instructor with considerable knowledge in enterprise database and telecommunications systems.
  • Highly regarded by peers and customers as expert with publishing tools and computers.
  • Designing, researching, writing, and testing documentation/, printed and online
  • Delivering courses that increase customer satisfaction
  • Ability to quickly grasp complex technical, engineering, or scientific information, and present it in an easy - to-understand way for high-school-level audiences
  • Managing multiple documentation/ projects with varying requirements, schedules, and work flows
  • Working independently and with remote workgroups
  • Mentoring and providing assistance to team members.

COMPUTER SKILLS:

Considerable publishing and office tools expertise, especially: Adobe FrameMaker, Acrobat, & RoboHelp, Microsoft Word, PowerPoint, Excel, FrontPage, & Visio, ArborText Adept Editor (predecessor to SGML Epic), HTML

Expert with multimedia tools, such as: Paint Shop Pro, Corel Draw

Other software very proficient with: Windows & SharePoint, Macintosh OS, Internet Explorer, Mozilla FireFox, UNIX/Linux OS & shell (KSH, CSH, etc.), Samba

Basic familiarity with many other tools/languages, including: Altova XMLSpy, MapForce, HP Quality Center, IBM Rational Clearcase, Samba, ASP, C, Perl, Java

PROFESSIONAL EXPERIENCE:

TECHNICAL WRITER

Confidential, Columbus, Ohio

Responsibilities:

  • Created and maintained descriptive electronic documentation for online systems providing scientific databases to academic and commercial research users worldwide.
  • Also, created and maintained other internal technical documentation.
  • Created 40+ detailed system flowcharts enabling software developers to more easily and accurately implement new features.
  • Provided detailed descriptions (100+ documents) for mainframe, JEE, & MarkLogic Server XML - based content delivery systems, a software life-cycle management system, and part of the online products business services system, to support employee job performance and new employee .
  • Produced 13 system overview presentations to assist managers with project improvement planning.
  • Updated design documents for 10+ BAL-based mainframe database management systems to help ensure more accurate system testing and improved product descriptions for external users.
  • Updated billing requirements documentation to aid coordination between billing and content delivery systems.
  • Maintained several company SharePoint and Wiki sites for internal technical documents and project-related artifacts.
  • Effectively interacted with multi-functional teams, including marketing, quality assurance, development, and online services, to develop system documentation.
  • Leveraged expert knowledge of office productivity software to assist team members with documentation-related tasks.

TECHNICAL WRITER

Confidential, Columbus, Ohio

Responsibilities:

  • Developed, tested, and published 3 user guides (including a context-sensitive help format) for online Confidential filing system.

TECHNICAL WRITER / INSTRUCTOR

Confidential, Columbus, Ohio

Responsibilities:

  • Developed, tested, published, and maintained customer document sets and materials for several large data network, PSTN signaling, and data/voice convergence switching systems.
  • Also, developed, tested, taught, and maintained switching system operations and maintenance courses for major telecom service provider customers.
  • Authored 8 multi - volume document/ packages (27+ manuals, some including web-based versions) for advanced telecom network systems for large service providers, supporting sales to a major customer.
  • Created new revenue opportunities for the documentation organization by initiating electronic versions of legacy documents, and producing a multimedia demonstration CD for clients.
  • Prepared and instructed 2 on-site maintenance technician courses (23+ locations/sessions), with over 90% student satisfaction.
  • Successfully administered database change control for a large documentation project (100,000+ files, 10+ users).
  • Acquired excellent reputation for product knowledge with peers, clients, and customers.
  • Ensured quality of product and enhanced customer perception by meeting on-site for client feedback.
  • Appointed to quality improvement team as internal consultant due to excellent reputation with quality process.
  • Over 1,000 hours formal in technical product areas,, and diversity awareness.
  • Considerable on-the-job in computer and electronic switching systems, project management, and database management.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship