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Technical Writer Resume

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Hunt Valley, MarylanD

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SUMMARY:

A challenging position as an IT administrator with career advancement opportunities

SKILLS:

  • Excellent communication.
  • Highly proficient in MS Office.
  • Microsoft Visio
  • PHP and Dreamweaver.
  • Business process redesign.
  • Basic experience in MySQL and SAP.
  • Performing Administrative duties.
  • Installing computer hardware & softwares.
  • Teaching MS office concepts & applications

EXPERIENCE:

Confidential, Hunt Valley, Maryland

Technical Writer

Responsibilities:

  • Prepared standard operating procedures using Microsoft Excel.
  • Created spread sheets and templates to document maintenance procedures.
  • Reviewed data, eliminated data redundancy and ensured data integrity of maintenance procedures across the organizational database.
  • Provided support to other departments in regards to projects & documentation.
  • Created training materials for current employees and new hires.
  • Reviewed RFPs for maintenance projects.
  • Eliminated data redundancy in the database.
  • Improved work flow among the mechanics by creating concise repair manuals.
  • Provided administrative support to 3 departments with regards to documentation.
  • Created training manuals for new hires regarding the use of powered industrial equipment.
  • Worked with a team of engineers to create and implement new preventive maintenance procedures in a manufacturing plant.

Confidential

Tutor

Responsibilities:

  • Tutor students that need help with IT & Aviation courses.
  • Improved my people skills by interacting with the students' every day.
  • My students have shown great improvement in their understanding and use of software applications (MS Office)
  • Improved my method of teaching and learnt new IT concepts regarding MS Office and MS Visio.

Confidential

Website & Content Manager

Responsibilities:

  • Input data and managed content on back end of the website using Confidential .
  • Created IT & business policies regarding the business process.
  • Administrative assistant to CEO of the company.
  • Created & managed social networking accounts for the website.
  • Created RFPs for projects related to the website.
  • Successfully launched the online shopping website.
  • Created calculation spreadsheets for the website using MS excel.
  • Created awareness using social media which attracted a lot of customers.
  • Created I.T & business policies that govern the everyday activities in that department.
  • Created process flow charts using Microsoft Visio to illustrate the business process.

Confidential

I.T Manager (Internship)

Responsibilities:

  • Setup IT services & equipment during the start - up phase of the store.
  • Worked with a team to enable students order products online.
  • Profit increased by 60% after IT & business process overhaul.
  • Created a website for the store using Dreamweaver & PHP.

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