SUMMARY:

A highly regarded, well - qualified, and seasoned Writer and Editor with comprehensive national and international experience in multiple sectors, including Technology and Oil and Gas. Extensive experience in market research/trends, public relations, software/hardware development, and international relations. Adept at creating marketing materials, white papers, instruction manuals, user guides, briefings, materials, and presentations. Seeking new Senior Technical Writer and/or Editor opportunities.

AREAS OF EXPERTISE:

• Technical Writing/Editing
• Client Relationship Building
• Business Development
• Industry White Papers
• Research Management
• Marketing
• Graphics
• Publishing
• Business Analysis
• Change Management
• Presentations
• Market Trends
• Briefing Development
• Technology

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Provided assistance and guidance to subject matter experts (SME) tasked with creating white papers, articles, documents, and SPE s.
• Completed business writing/editing including creating executive summaries for review and approval, and strategic communication materials.
• Designed and wrote product and project documentation, including technical manuals for in-house developed applications.
• Wrote and edited new and existing marketing materials for booklets and events.
• Formulated and presented article ideas for print and online media; conducted interviews for videos and articles.
• Created compelling marketing content for Confidential Upstream Center.
• Provided editorial assistance for web materials and for Confidential Public Relations Department articles.
• Wrote and edited course materials for Confidential Upstream Continuing Excellence HR and events.
• Created and edited manuals, procedures, and instructions to assist in software development and system integrations including Quick Guide documents for client use.
• Translated technical release notes into plain, functionality-focused material that clearly outlined system changes/upgrades for Confidential Communications, and Confidential development environments.
• Administered an internal wiki using Wikipedia software wiki.roamworks.com, SharePoint administration, and related taxonomy.
• Wrote ad-hoc custom reports for consulting projects, and syndicated reports for countries in the Middle East, Africa, and Turkey within IT service markets by region, vertical market, and internal IDC-specific taxonomy definitions.
• Designed, wrote, and edited end user questionnaires and surveys.
• Created documentation for a development team that was tasked with implementing and configuring a Microsoft SharePoint portal solution to meet the requirements of the Confidential ’s Installation Management Command.
• Wrote all services offered by the acquisition department and other agencies on the same internal communication network; wrote the content for the external website.
• Created SharePoint usage and administration manuals, and for various SharePoint customized applications; trained users worldwide using teleconferences and online conference software.
• Supported the engineering lifecycle by meeting with system users through requirements management, solution design, and implementation, testing, issue/problem management, and associated with technical solutions.
• Senior technical writer on the State Messaging and Archival and Retrieval Toolset (SMART) project, a multi-million-dollar project designed to modernize communications within the Department of State by attaching diplomatic telegrams in Outlook.
• Coordinated with the user community and stakeholders to translate business requirements into functional system requirements for the enterprise-wide SMART system.
• Assisted with issues in the installation and configuration of the SMART system in Test, Q&A, and Production; assisted SMART trainers in configuring the system to prepare for OCONUS and national deployments.

Confidential, Houston, Texas

Consultant

Responsibilities:

• Championed organization-wide knowledge sharing to ensure that information/experiences were shared with clients, partners, and stakeholders.
• Assessed and presented knowledge sharing options through operational business processes and systems; strengthened the link between knowledge sharing and information systems.
• Systematically analyzed issues and problems to gather input from stakeholders; translated conclusions into timely decisions and actions to achieve consensus and collaboration.

Confidential

Responsibilities:

• Worked on consulting projects for the largest IT and telecommunications companies in the UAE and worldwide, including for Confidential, one-of-two telecoms in the UAE.
• Researched pricing on basic client services to find correct baselines.
• Managed a team of seven IT analysts both on-site and remotely.
• Assessed the scope and resource planning for custom research projects, and created a methodology and framework to generate custom research reports for clients across the Confidential and Turkey.
• Conducted primary and secondary research to gather data used to compile reports to remain current with the Confidential IT services market.
• Collaborated with the sales team to ensure that the proposals were within scope and feasible within given timelines.
• Met with potential clients to capture new business and provide information on available services and reports. Approved data for the compilation of reports, according to trends in the market/historical data.