Technical Writer Resume

SUMMARY:

Ten years of technical writing experience for federal contractors.
Produced successful user manuals, SOPs, SLAs, online help, web page content, materials, and SDLC documentation, including Confidential .
Additional ten years as freelance writer and editor.
Confidential Trainer and Appraisal Team member
Impeccable accuracy
Versatile in writing styles
Management experience over editors and writers
Excellent research skills
Successful at working several projects simultaneously, including proposals
Excellent interpersonal and collaborative skills

TECHNICAL SKILLS:

Expert with MS Word, many versions
Proficient with entire MS Office suite: Project, PowerPoint, Excel, Publisher; versions 2003 through 2011
Apple OS
RoboHelp
Adobe Captivate
Adobe Acrobat Professional
Visio
Author - it
SnagIt
Sharepoint

WORK EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Perform substantial writing, editing, proofreading, and formatting of SOPs, plans, guides, checklists, and other documentation. For example:
Knowledge Sharing System SOP
Guide for Developing Curricula
Guide for Developing User Guides
Master Plan SOP
DHIMS Writing Style Guide
Oversee quality assurance: ensure documents comply with Confidential Level 3 processes and practices as well as DHIMS Writing Style Guide
Assist with developing templates for DHIMS that conform to Confidential methodology for use in Process Asset Library
Provide guidance on optimal use of MS Word

Senior Technical Writer

Confidential

Responsibilities:

Write and edit end user documentation: user manuals, materials, and SDLC docs for federal government clients.
Produce hard copy as well as e - deliverables.
Oversee quality assurance: compliance with Confidential Level 3 processes and documentation; oversee and document peer reviews
Technical editing for proposals
Train new employees in Confidential Level 3 processes and procedures
Refine and adapt al technology to train users locally and nationwide
Manage Sharepoint repository
Write and edit proposals
Initiated and managed employee newsletter

Senior Technical Writer

Confidential

Responsibilities:

Write and edit end user documentation: user manuals, online help, and desk s for federal government clients.
Produce hard copy as well as e-deliverables.
Write and edit software development life-cycle documentation
Write and dit proposals
Experienced with both iterative Rational Unified Process and “agile” software development
Create storyboards for computer-based (CBT); develop Confidential using Adobe Captivate; provide narration; interface with art designers
Led business process improvement and documentation session and deliver flow charts
Write and revise technical writing SOPs and style guide
Structure and manage Sharepoint web-based document repository

Adjunct Professor of Literature

Confidential, Purcellville, VA

Responsibilities:

Senior Technical Editor

Confidential

Responsibilities:

Performed technical editing of major proposals and other technical and management documentation, including corporate brochures
Supervised and evaluated up to four editing staff at a time
Composed and maintained company style guide for proposals
Helped lead the Proposal Center’s transition from hard copy to more efficient electronic production system

Software Trainer and Technical Writer

Confidential, Herndon, VA

Responsibilities:

Designed and wrote end user documentation: manuals and material
Responsible for 200+ users nationwide (state govt. employees) for two proprietary database software programs
Planned sessions and conducted stand-up ; assisted with technical troubleshooting
Increased user base from 0 to 30 of 36 potential states
Launched monthly newsletter for users; designed and created graphical public relations material to promote program
Assisted with requirements management and testing