SUMMARY:

• Highly motivated and results - oriented professional with exceptional grammar, leadership and communication skills
• Familiar with HTML, CSS and XML
• Solid writing skills and experience in many environments, including print, web and multimedia for Federal and private audiences
• Able to synthesize large amounts of information into clear, concise, compelling copy
• Experience using Microsoft Manual of Style for Technical Publications
• Experience using the Chicago Manual of Style
• Familiar with Agile and Waterfall methodologies
• Solid record of accomplishment of meeting and exceeding organizational goals and objectives
• Familiar with FISMA/NIST standards and guidelines

TECHNOLOGIES:

Operating Systems/Platforms: Windows XP, Windows 7, Windows Vista, MAC OS, Windows Server 2003, and 2008 R2, Microsoft .NET Framework version 3.5

Application Software: Microsoft Word, PowerPoint, Excel, Visio, Adobe Dreamweaver, Adobe Acrobat, Adobe PhotoShop, Adobe InDesign, RoboHelp HTML, MOSS 2007, Arbortext Editor 5.3, SnagIt

Databases: SQL Express 2005 and SQL Server 2008 R2

Protocols: Simple Object Access Protocol (SOAP) messaging

PROFESSIONAL WORK HISTORY:

Confidential, Gaithersburg, MD

Technical Writer

Responsibilities:

• Review, update, archive and migrate web content into redesigned website using Dreamweaver
• Maintain a “mirror website" to share and review with client stakeholders on the development server
• Ensure website complies with Department of Defense (DoD) regulations
• Establish requirements for enrichment of website content
• Assist in the integration of SharePoint content management system

Confidential, Raleigh, NC

Proposal Writer

Responsibilities:

• Writing the System and Contract Security Plan sections
• Developing compliance matrix, proposal templates and schedule
• Creating and facilitating storyboarding and color team reviews
• Working with and interviewing subject matter experts to develop section content

Confidential, Stafford, VA

Technical Writer

Responsibilities:

• System Administration Manuals
• System Build Guides
• Technical Documentation

Confidential, Silver Spring, MD

Technical Writer

Responsibilities:

• Collaborated with technical SMEs to create SDLC-related documentation for the MOSS 2007 implementation effort

Confidential, Herndon, VA

Lead Technical Writer

Responsibilities:

• Worked with developers/SMEs to update SDLC-related documentation
• Wrote/edited/revised the MAAS Installation Guide and associated Help files electronic technical manuals
• Responsible for updating the MAAS User Manual and accompanying training documentation
• Revised/edited all Engineering Release Reports/Studies
• Gathered and edited requirements documentation, use cases
• Responsible for MAAS Quick Reference Guide creation
• Reviewed/approved all documentation for accuracy and consistency
• Proofread and edited Business impact analysis (BIA) and risk assessment reports
• Prepared and formatted new/existing document templates
• Performed MAAS Hardware and Software systems troubleshooting

Confidential, Rockville, MD

Technical/Graphics Writer

Responsibilities:

• Working with technical SMEs to gather and consolidate information into a Confidential Radio Frequency Identification/License Plate Reader (RFID/LPR) Operations and Maintenance Manual for CBP personnel
• Creating a troubleshooting Pocket Reference Guide to assist CBP personnel in troubleshooting CBP hardware in the field
• Providing instructor-led training to CBP/Office of Information Technology/Field Technology (OIT/FTO) staff and officers on the Confidential LPR/RFID solution about the importance of the Confidential RFID/LPR system
• Working with the Program Management Office (PMO) office to coordinate training delivery
• Point of contact (POC) for system software and hardware issues, including documenting and reporting findings to facilitate problem resolution and consulting with technical SMEs to obtain answers to client issues/concerns with system
• Creating monthly status reports for PM review and submittal
• Establishing writing process guidelines for the creation, editing and storing of newly created technical documentation
• Ensuring that all technical content is reviewed, edited and published

Confidential, McLean, VA

Technical Writer/Web Administrator/Content Writer

Responsibilities:

• Providing assistance to Webmaster on template design and display for all seven AOC websites
• Creation of an Alternate Computing Facility Disaster Plan
• User manual creation for AOC telework effort
• Development and editing of SDLC-related documentation for the Novell to Windows platform migration effort
• Reviewing documentation and recommending revisions or changes in scope, format and content
• Maintained records and files of all documentation revisions using SharePoint
• Writing, editing and producing newsletters, brochures, annual reports, news releases, and special interest articles for the AOC’s seven jurisdictional websites
• Writing quarterly Webtrends reports for AOC’s executive management
• Creating banners for the USBG, Senate, House and AOC websites using Photoshop CS2 for AOC redesign
• Wrote quarterly Webtrends reports for AOC’s executive management using Word 2007
• Updated and maintained SharePoint IT team site