PROFESSIONAL SUMMARY:

• Motivated professional with 16 years of project management, technical writing, and business analysis experience in an Engineering department using a designated company - wide standard process model.
• Creates time estimates, works independently, and is productive in a deadline-driven environment.
• Interviews appropriate candidates to translate complex technical concepts within a system or process into clear, concise English.
• Actively participates and collaborates in a team environment.
• Industry experience encompasses chemical and plastics, healthcare and medical, diagnostic imaging, mortgage banking and financial, manufacturing, software/hardware, ERP software, and TV/video broadcast media.
• End-user deliverables for technical and non-technical audiences:

TECHNICAL SKILLS:

Specification Documents: Scope/Vision, Functional, Technical, Detailed Design, Checklists

Manuals/Guides: User Manuals, Installation Guides, Guides, Manuals

Product Release Documents: Specification Documents, Release Notes, White Papers, Addendums, Readme Documents

Template Design: Specification Documents (Scope/Vision, Functional, Technical, Detailed Design, Checklists), User Manuals, Release Notes, and Process/Procedures

Help Systems: Context Sensitive and Online Help (Microsoft and HTML)

Layout, Word Processing, & Publishing: PageMaker, FrameMaker, AuthorIt, Quark, MS Office Suite Adobe Acrobat, Web Works Publisher, RoboHelp, Dreamweaver, Documentum, PerForce, and SharePoint

Graphics: Photoshop, SnagIt, Paint Shop Pro

Business Analysis & Flowchart Design: Visio, Rational Rose

RUP tools: Clearcase, ClearQuest, and Requisite Pro

Technical Concepts: HTML, XML, Database, Client/Server/Developer, Web Services

WORK SUMMARY:

Confidential, Jacksonville, FL

Senior Technical Writer | Information Technology Project Associate

Responsibilities:

• Works with Business Subject Matter Experts (SMEs) to develop consistent and understandable definitions within Home Lending Mortgage Default sector—completed 1000 business terms and inputted them into a Metadata repository
• Supports Data Governance initiatives for the Metadata Repository for Data Governance and Database Design by creating applicable end-user guides— and administrator end-user guides
• Works with the Project Management Office to requisition new projects and ensure that the appropriate procedures are followed and templates are used
• Coordinates and chair project kick-off meetings with required stakeholders to voice the spirit and business of the project
• Facilitates weekly status meeting with stakeholders from each functional group—Business, IT, Quality Assurance, and the PMO
• Drives the following deliverables to meet expected timeline during the different phases of the SDLC—Charter Document, Communications Plan, Project Plan, Issues and Risks List, Scope and Business Requirements Document, Functional Design Documents, Technical Design Documents, Test Plans, and Test Cases

Confidential, Jacksonville, FL

Senior Technical Writer

Responsibilities:

• Interviewed product managers, software developers, and quality assurance engineers to gather system requirements to write System Requirements Guide for each software release
• Created, wrote, and developed content to produce Guides, Administrator Guides, Release Notes, and Online Help for a Picture Archive and Communications System (PACS) and also a Radiology Information System (RIS), class II medical - device systems
• Assisted in internal users, such as Implementations, Clinical Specialists, and Operations, on the new features produced for each software release

Confidential, Jacksonville, FL

Senior Technical Writer—Documentation Project Lead

Responsibilities:

• Interviewed product managers, projects managers, software developers, and quality assurance engineers
• Gathered necessary information to outline, develop, and write end-user operation manuals throughout beta release project
• Validated system procedures against recent software builds; reported software disconnects to Development and QA engineers
• Developed processes to improve communication between departments (Technical Writing and Engineering) to report software bugs/fixes/enhancements, software builds, and demo data availability

Confidential, Jacksonville, FL

Senior Technical Writer/Quality Assurance Analyst

Responsibilities:

• Interviewed software developers to write enhancements for Administrator Guides, User Manuals, Release Notes, and Readme Documents
• Coordinated meetings to interview Business Analysts and Engineers to capture end-user requirements and update requirement specification documents
• Researched online Help applications to convert hard copy deliverables to web-based online Help system

Confidential, Jacksonville, FL

Senior Technical Writer

Responsibilities:

• Analyzed requirements in Business and Technical Use Cases to write online Help projects for web-based application within mortgage industry
• Default and Loss Mitigation
• Developed template for product release notes, which became a department standard
• Wrote documentation processes and developed style guidelines for writers to work more efficiently

Confidential, Fairfax, VA

Technical Writer

Responsibilities:

• Interviewed engineers to write Specification documents, End-User Manuals, Installation Guides, Release Notes, and Readme documents for software integrated product line and adapter technology
• Validated all system procedures against recent software builds

Confidential, Greenwood Village, CO

Technical Writer

Responsibilities:

• Wrote the following end-user deliverables for an API engine used in hospital systems: Specification Documents, Overview Guide, Installation Guide, Run-Time Guide, Client Libraries, Release Notes, Readme Documents, and Guide
• Developed standard template for each phase of the requirements gathering process
• Introduced review process to VP of Product Development to review documentation deliverables before customer shipment of product