Objective To provide effective documentation and online help solutions in a challenging environment where quality is a primary requirement.

Summary More than twenty years of experience as a technical communicator with expertise in writing and editing end-user and system administrator documentation. Adept at developing HTML online help systems. Strong written, organizational, and interpersonal skills. Highly experienced in documenting and testing complex software products. Certified with Information Mapping techniques.

Technical Skills

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Experience Technical Writing Consultant

• Write, edit, and revise end-user user guides, command line interface guides, and release notes for multiple releases of Hewlett-Packard hardware and software networking products using ArborText XML Editor and Citrix Vasont content management system.
• Wrote a single-sourced documentation set for User Extensible Firmware Interface UEFI System Utilities running on HP ProLiant DL580 Gen9 servers. UEFI is an interface between the operating system and platform firmware during the boot process.
• Served as editor for the HP Intelligent Management Center documentation set, which included a network traffic analyzer administrator guide, user access manager authentication configuration guide, and MySQL installation and configuration guide for Linux. Collaborated with other editors for adhering to the HP corporate style standards.
• Write and maintain detailed documentation plans and schedules. Review and analyze detailed technical and design specifications and work closely with engineers to gather technical information. Test documentation by using the software.

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• Wrote documentation for multiple releases of Nasuni Filer. Tested product features and worked closely with subject matter experts. The product is a web-based, network-attached cloud storage application that runs on a virtual appliance platform.
• Wrote an installation and user's guide from scratch for the first release of Nasuni Filer. Used Adobe FrameMaker v9.0 to author the documentation. Generated single-source HTML online help using ePublisherPro. Created FrameMaker templates.

Laurence A. Kovner Continued

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Technical Writing Consultant

• Wrote end user documentation in Adobe FrameMaker for Elluminate VCS v2.0. The product was a client/server video collaboration application used as an educational and instructional solution offering live, multi-point, interactive, full frame-rate high-quality video, and interoperability with H.323 video systems.
• Tested the product to gain end-user expertise on each feature. Worked closely with QA and Development teams. Reviewed functional and technical specifications. Collaborated with remote team in Calgary, Canada to obtain and verify technical information.
• Wrote Getting Started, Client User, and Administrator guides using MS Word 2007 for Elluminate VCS v1.9. Generated an accompanying HTML online help system.

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Technical Writing Consultant

• Researched and wrote software and hardware installation and operations documentation for a major release of the OneSign platform. The product enabled secure and compliant employee access to IT networks, applications, and building security using single-sign on technology. It also provided network authentication management using tokens, access cards, and finger biometrics.
• Generated single-source online help using mif2go. Wrote and developed a comprehensive training manual for the OneSign product suite.

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Principal Technical Writer

• Authored documentation for the Aveksa Access Governance software product. The documentation set included a quick start guide, installation guide, administrator's guide, and release notes. The software automated the monitoring, reporting, certification, and remediation of user entitlements and roles for large public companies. Collaborated with remote development team in Bangalore, India.
• Introduced single-sourced online help in HTML and PDF format using WebWorks ePublisherPro and Adobe FrameMaker. Maintained the online help system from release to release.
• Worked close with Quality Assurance team and submitted and fixed bugs for product functionality on an ongoing basis. Maintained documentation project Wiki site.

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Senior Technical Writer

• Wrote an installation guide for a major release of SPECTRUM. The product was an enterprise network analysis application that managed the performance of IT infrastructures. It ran on Windows, Sun Solaris, and Red Hat Linux. Maintained multi-platform test systems with latest builds.
• Wrote a network configuration management guide for a major release of SPECTRUM. The product managed configurations for supported devices modeled in SPECTRUM. It captured network device configurations let network administrators set up a schedule of automatic captures and policies to ensure reliable and compliant device configurations.

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• Served as the Lead Technical Writer for the SeaChange Spot System hardware and software documentation. The SeaChange Spot System is the leading advertising insertion system for the cable broadband industry.
• Wrote hardware installation documentation for the SeaChange MediaClient, which is a single-channel encoder for broadcast television systems.
• Tracked schedules for new releases and wrote documentation plans. Worked closely with engineering team. Maintained documentation on SharePoint site.

Laurence A. Kovner Continued

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Lead Technical Writer

• Designed, wrote, edited, and maintained installation, configuration, operation, and command line interface guides for multiple releases. The product was a network analysis and reporting application for internet service providers ISPs that used an Oracle 8i database and ran on Sun Solaris. It provided statistical information about utilization, response time, availability, and service level management for networks, IP services, applications, routers/switches, RMON probes, and frame relay. Developed hard copy documentation using Adobe FrameMaker and PDF online help using Adobe Acrobat.
• Managed multiple technical publications projects from start to finish. Oversaw technical publication styles, standards, and processes. Provided peer reviews to other writers. Developed detailed documentation plans and schedules. Oversaw software and documentation localization to French and German languages. Served as liaison with localization specialists.

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Senior Technical Writer

• Wrote system administrator's documentation for configuring and using a Network News Protocol NNTP on a Domino server. An NNTP server let users participate in private discussion groups or public USENET groups using a Lotus Notes client, a standard newsreader, or a Web browser. Domino is an applications and messaging server that lets a Web client participate in Lotus Notes applications using Internet protocols and standards. Lotus Notes is a groupware application for managing e-mail, Internet, and personal information.
• Wrote Domino and Lotus Notes release notes guides, which provided quarterly maintain release information about new product features and enhancements, bug fixes, and documentation updates.

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Technical Writing Consultant

• Wrote and edited a system management guide that included an application programming interface API reference for IBM's MQSeries commercial messaging middleware system for Tandem NonStop Kernel. The product provided application programming services that enabled programs to communicate with each other using message queues. The application programs existed on different nodes on a variety of operating systems and used a common API. .
• Created accompanying diagrams using Visio. Developed a set of platform-specific updates to the IBM MQSeries documentation set.

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Technical Publications Manager Technical Writer

• Designed, wrote, and edited installation and network administrator guides for a cross-platform, client/server-based enterprise storage management/disaster recovery product for LAN administrators and workstation users. Developed documentation using Adobe FrameMaker. Used RoboHelp to develop the accompanying Windows online help.
• Oversaw software and documentation localization to French, German, and Japanese languages. Served as liaison with localization specialists and print vendor.
• Hobbies Certified Bikram Yoga Teacher, Spring 2010
• References and portfolio available upon request.