Senior Technical Writer Resume

SUMMARY

Technical writer with more than ten years' experience developing, writing, and editing the following documentation: user, developer, installation and configuration guides templates for processes, procedures, and user documents processes and procedures for software, hardware, and business document control systems (using Excel, TFS, Jira and SharePoint) training courses for software and hardware
Experience developing documentation in a financial services environment; my documentation was created to satisfy federal audit standards (Litton Loan Servicing)
Several years’ experience writing in highly - structured project management environments using agile/scrum and waterfall
Advanced knowledge of Word, Visio, PowerPoint, Excel, and Paint Shop Pro
Skilled at interviewing SMEs to determine documentation requirements

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer

Responsibilities:

Write single-source documentation for application help systems
Write user, developer, installation and configuration guides as well as release notes
Interview SMEs to determine documentation requirements
Contribute to daily scrum meeting by reporting project status and identifying software bugs
Expert knowledge of English grammar, spelling, and sentence structure
Use Team Foundation Server (TFS) to store documentation, track documentation tasks, and enter bugs

Confidential

Senior Technical Writer

Responsibilities:

Design, write and edit user guide for expense account software
Participate in daily scrums; report status of documentation production during scrum
Test expense accounting software for bugs
Report inconsistencies between dialog box instructions and actual options available in dialog box

Confidential

Senior Technical Writer

Responsibilities:

Design and implement templates for standard operating procedures (SOPs) and Tips & Tricks reference sheet
Interview subject matter experts to develop content for all software supported by Application Administration section
Research and recommend improvements to Confluence website for Application Administration section

Confidential

Senior Technical Writer

Responsibilities:

Write single-source documentation for application help systems using MadCap Flare
Experienced at obtaining information from subject-matter experts, analysts, and internet research to write documentation
Contribute to daily scrum meeting by reporting project status and identifying software bugs
Participate to project planning by estimating the amount of time to write to documentation
Performed QA functions including writing and executing test cases