Technical Writer Resume

SUMMARY

Ten years of technical writing experience for federal contractors in the Washington, DC area. Produced successful user manuals, SOPs, SLAs, online help, web page content, training materials, and SDLC documentation, including CMMI. Additional ten years as freelance writer and editor.
CMMI Trainer and Appraisal Team member
Impeccable accuracy
Versatile in writing styles
Management experience over editors and writers
Excellent research skills
Successful at working several projects simultaneously, including proposals
Excellent interpersonal and collaborative skills

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

Responsibilities:

Perform substantial writing, editing, proofreading, and formatting of SOPs, plans, guides, checklists, and other documentation. For example:
Knowledge Sharing System SOP
Guide for Developing Training Curricula
Guide for Developing User Guides
Training Master Plan SOP
DHIMS Writing Style Guide
Oversee quality assurance: ensure documents comply with CMMI Level 3 processes and practices as well as DHIMS Writing Style Guide
Assist with developing templates for DHIMS that conform to CMMI methodology for use in Process Asset Library
Provide guidance on optimal use of MS Word

Senior Technical Writer

Confidential

Responsibilities:

Write and edit end user documentation: user manuals, training materials, and SDLC docs for federal government clients. Produce hard copy as well as e - deliverables.
Oversee quality assurance: compliance with CMMI Level 3 processes and documentation; oversee and document peer reviews
Technical editing for proposals
Train new employees in CMMI Level 3 processes and procedures
Appraisal Team member for Pyramid’s successful accreditation of CMMI Level 3 in Dec. 2008 and re-accreditation in Dec. 2011
Refine and adapt educational technology to train users locally and nationwide
Manage Sharepoint repository
Write and edit proposals
Initiated and managed employee newsletter

Senior Technical Writer

Confidential

Responsibilities:

Write and edit end user documentation: user manuals, online help, and desk references for federal government clients. Produce hard copy as well as e-deliverables.
Write and edit software development life-cycle documentation
Write and dit proposals
Experienced with both iterative Rational Unified Process and “agile” software development
Create storyboards for computer-based training (CBT); develop CBTs using Adobe Captivate; provide narration; interface with art designers
Led business process improvement and documentation session and deliver flow charts
Write and revise technical writing SOPs and style guide
Structure and manage Sharepoint web-based document repository