SUMMARY

• I am a Senior Technical Writer/Training Developer with over twenty (20) years of professional experience.
• I have extensive experience with multiple documentation - related initiatives where I analyzed, designed, developed, edited and published manuals, training guides, Standard Operating Procedures (SOP), courseware and product guides.
• My experience includes creating project estimates and plans for documentation projects, providing leadership and coaching for a team to accomplish project goals, as well as working with cross-functional teams including Application Development, Quality Assurance, Customer Support, Product Management and Executive Leadership.
• Specific technical expertise includes Adobe FrameMaker, Arbortext Editor, XMetal, MS Office (Word, Excel, PowerPoint), MS Access, MS Visio, Interleaf, Adobe Acrobat, Adobe Captivate and Adobe Illustrator.
• Industry experience includes software products, financial, e-commerce, telecommunications, military, and automotive manufacturing.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

• Develop and maintain user documentation and project process documentation for application development and special teams.
• Review, develop, and recommend changes to technical documentation within the governing elements of the Ohio Confidential National Guard network.
• Work with National Guard staff to conduct analysis of current business practices and develop the appropriate documentation.
• Provide expertise on technical concepts of applications and structuring procedures in a logical sequence.
• Adhere to Department of Defense information assurance security guidelines.

Confidential

Courseware Developer/Project Coordinator

Responsibilities:

• Created certification exams and became a Certified Exam Proctor for Confidential i2 COPLINK Detect; this was a law enforcement application.
• Identified duplicate materials in product administration and installation guides, as well as used shared files to reduce file maintenance and production time.
• Produced administrative and end user documentation for Confidential Sterling B2B Integrator; distribution was completed through an online information center.
• Streamlined the conversion process from XMetal to Arbortext by 25% and worked with other teams to reduce their conversion times; this was being converted due to the acquisition of Sterling Commerce.
• Worked with international teams to create and deliver comprehensive and consistent solutions that met customer requirements; specific solutions included online help and online information centers.
• Edited completed projects and courses for accuracy of content, as well as adherence to group style standards prior to final production.
• Designed and instructed training programs for internal and external delivery for Confidential COPLINK, Sterling Total Payments and Sterling Integrator.
• Created project plans to ensure information product deliverables aligned with product delivery dates; utilized MS Project, MS Excel and MS Word.
• Integrated new staff into the company and mentored them on group processes and company methodologies.
• Documented different types of computer interfaces including UNIX command line, menu based and graphical user interfaces.

Confidential

Senior Technical Writer/Project Coordinator

Responsibilities:

• Generated project estimates and documentation plans from project requirements.
• Negotiated project budgets and funding for multiple projects; specifically these were the documentation and training initiatives associated with the software development projects.
• Negotiated internally to determine features documented, planned hours, headcount needed, etc.; tracked teams hours to make sure they were staying within approved range, as well as negotiated for changes when additional work was added.
• Worked with customers to establish training needs and scheduled the delivery of training.
• Resolved scheduling problems and resolved project issues for parallel product releases.
• Served as Production Coordinator for team’s final deliverables and completed quality checks for accuracy of content, as well as adherence to group standards.
• Worked closely with cross-functional teams including Development, Quality Assurance, Customer Support, and Product Management to deliver quality product documentation.
• Researched and analyzed a broad spectrum of topics from patents, product branding and extraneous system errors.
• Created multiple document types in formats including one page job aids to multi-volume Operating, Administration & Maintenance guides.

Confidential

Senior Technical Writer/Information Development Specialist

Responsibilities:

• Implemented use of single-source publishing to create online and hardcopy product documentation, as well as instructor and student guide training materials.
• Field-tested installation procedures in system lab with installation team to streamline the installation process and resolve installation errors; the telecommunications system being installed was called the enhanced Service Manager (eSM).
• Met on-site with clients to review documentation issues and collect their input for product/documentation requirements.
• Served as site liaison to Lucent’s translations group; conducted weekly calls in order to complete a status check on the projects being translated to a foreign language - worked on wording issues and set team standards for consistency; also set timelines for deliveries.
• Acted as team representative on a multi-site Standard Generalized Markup Language (SGML) Migration Committee.
• Worked closely with end-users to develop system documentation and product training that suited their needs for eSM.
• Participated in inter-company audits to evaluate operation standards and documentation practices to provide recommendations for improvement.